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Behavioral Health Technician Resume Example

Resume Score: 80%

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BEHAVIORAL HEALTH TECHNICIAN
Professional Summary
  • Organized behavioral technician, successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude.
  • Enthusiastic BHT, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. A clear understanding of patients' needs. I'm Motivated to learn and grow.
  • Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Skills
  • Customer Relationship Management (CRM)
  • Verbal / Oral Communication
  • Customer Service
  • Sales
  • Work History
    Behavioral Health Technician, 08/2018 to Current
    Company Name – City, State
    • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
    • Taught clients how to complete basic household chores and prepare food.
    • Facilitated on-site activities, support groups and outings for clients.
    • Completed documentation for every incident and forwarded to correct personnel for review.
    • Performed client intake procedures according to internal standards for all new admissions.
    • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
    • Conducted client rounds every half hour to check on residents.
    • Built and maintained positive staff relationships to promote teamwork and better serve clients.
    • Ensured that clients and families were treated with respect and dignity.
    • Took and monitored vital signs, administered medications and managed patient behavior.
    • Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
    • Charted on each patient daily.
    Collections Agent (call Center), 07/2017 to 07/2018
    Company Name – City, State
    • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
    • Updated quality control standards, methods and procedures to meet compliance requirements.
    • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
    • Worked with customers to understand requirements and provide exceptional service.
    • Determined and recommended methods to address improvement opportunities.
    • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
    • Followed quality standards and procedures to minimize errors and maximize customer satisfaction. I worked to elevate the customers experience.
    • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
    • Adhered to established policies, procedures and compliance for satisfactory audit rating.
    • Monitored social media and online sources for industry trends.
    • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from late papments, protecting company reputation and loyal client base.
    Call Center Agent, 01/2016 to 04/2017
    Company Name – City, State
    • Always rated in the top 5% for customer service and sales.
    • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
    • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
    • Educated customers how to use company systems, complete forms and obtain desired services.
    • Educated customers on product and service details and information.
    • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
    • Maintained accurate and current customer account data with manual forms processing and digital information updates.
    • Promoted available products and services to customers during service, account management and order calls.
    • Reduced downtime to support quality control, boost revenue and ensure projects are completed on time and under budget.
    • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
    • Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
    • Maintained customer satisfaction rate of 96%.
    • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
    Call Center Representative, 03/2014 to 03/2016
    Company Name – City, State
    • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
    • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
    • Educated customers on product and service details and information.
    • Maintained high levels of customer satisfaction and retention by listening and understanding what the customers are feeling and putting myself in their shoes.
    • Reduced downtime to support quality control, boost revenue and ensure projects are completed on time and under budget.
    • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
    • Answered over 200 calls per 8 hour shift to meet fast-paced call center demands.
    • Engaged in continuous learning and development opportunities to promote continued performance improvement.
    • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
    • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
    • Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
    • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
    Education
    09/1991
    Grace Bible College - City, State
    High School Diploma: 05/1988
    Alton High School - City
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    Resume Overview

    School Attended

    • Grace Bible College
    • Alton High School

    Job Titles Held:

    • Behavioral Health Technician
    • Collections Agent (call Center)
    • Call Center Agent
    • Call Center Representative

    Degrees

    • 09/1991
      High School Diploma : 05/1988

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