Behavioral Health Technician Resume Example Company Name

BEHAVIORAL HEALTH TECHNICIAN

Professional Summary

Organized behavioral technician, successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude.
Enthusiastic BHT, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. A clear understanding of patients' needs. I'm Motivated to learn and grow.
Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Skills

Customer Relationship Management (CRM)

Verbal / Oral Communication

Customer Service

Sales

Work History

Behavioral Health Technician, 08/2018 to Current
Company Name – City, State

Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
Taught clients how to complete basic household chores and prepare food.
Facilitated on-site activities, support groups and outings for clients.
Completed documentation for every incident and forwarded to correct personnel for review.
Performed client intake procedures according to internal standards for all new admissions.
Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Conducted client rounds every half hour to check on residents.
Built and maintained positive staff relationships to promote teamwork and better serve clients.
Ensured that clients and families were treated with respect and dignity.
Took and monitored vital signs, administered medications and managed patient behavior.
Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
Charted on each patient daily.

Collections Agent (call Center), 07/2017 to 07/2018
Company Name – City, State

Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Updated quality control standards, methods and procedures to meet compliance requirements.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Worked with customers to understand requirements and provide exceptional service.
Determined and recommended methods to address improvement opportunities.
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction. I worked to elevate the customers experience.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Monitored social media and online sources for industry trends.
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from late papments, protecting company reputation and loyal client base.

Call Center Agent, 01/2016 to 04/2017
Company Name – City, State

Always rated in the top 5% for customer service and sales.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Educated customers how to use company systems, complete forms and obtain desired services.
Educated customers on product and service details and information.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Promoted available products and services to customers during service, account management and order calls.
Reduced downtime to support quality control, boost revenue and ensure projects are completed on time and under budget.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
Maintained customer satisfaction rate of 96%.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Call Center Representative, 03/2014 to 03/2016
Company Name – City, State

Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Educated customers on product and service details and information.
Maintained high levels of customer satisfaction and retention by listening and understanding what the customers are feeling and putting myself in their shoes.
Reduced downtime to support quality control, boost revenue and ensure projects are completed on time and under budget.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Answered over 200 calls per 8 hour shift to meet fast-paced call center demands.
Engaged in continuous learning and development opportunities to promote continued performance improvement.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Education

09/1991
Grace Bible College - City, State

High School Diploma: 05/1988
Alton High School - City

Resume Overview

School Attended

Job Titles Held:

Degrees