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Behavioral Health Technician Resume Example

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BEHAVIORAL HEALTH TECHNICIAN
Summary

Talented Clinical Care Liaison and team leader offering six years of success in therapeutic environments. Strategic thinker with verbal deescalation proficiency. Offers proven ability to build effective teams and interpersonal skills. Committed to identifying and leveraging opportunities for growth. Certified in CPI and CPR.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Direct patient care and advocacy
  • Clinical team collaboration
  • Patient and caregiver education
  • Six years of Staff Education and Training
  • Patient care knowledge: Physical, Emotional, Mental and Acute Care needs
  • Inpatient and outpatient care
  • Plan of care development: Treatment plans, Care Plans, After Care Planning
  • Care Plan Management and Case Management
  • Clinical Documentation
  • Trauma Informed Care and Harm Reduction
  • Crisis management
  • Testing specimens
  • Emergency medical care
  • Post-op care
  • General anesthesia care
  • Trauma care
  • Skilled in clinical interventions
  • Special-needs childcare
Experience
Company Name | City, StateBehavioral Health Technician07/2020 - Current
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Maintained all client and employee areas in good working order and with adequate supplies.
  • Followed standard admissions procedures and documentation requirements for all client intakes.
  • Developed and deepened relationships with fellow staff members to enhance team collaboration.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
  • Treatment Care Planning documentation and Case Management needs implemented daily.
  • COVID-19 protocol, safety regulations, vaccination education and scheduling appointments for vaccinations and after care follow up through Addictions Clinic and Primary Care Facilities.
Company Name | City, StateClinical Care Liaison/Mental Health Technician05/2019 - 05/2020
  • Completed surveys project resulting in progressive results.
  • Answered approximately calls per hour to answer customer questions.
  • Improved operations by working with team members and customers to find workable solutions.
  • Learned Excel and Adobe to support office needs.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Utilized Excel to compile data gathered from various sources.
  • Collaborated with others to discuss new growth opportunities.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Supported ECT department by compiling paperwork and taking detailed meeting minutes.
  • Handled all delegated tasks, including admission, discharge, paperwork and scheduling.
  • Recognized by management for providing exceptional customer service.
Company Name | City, StateMental Health Technician/Patient Management Leader02/2015 - 05/2019
  • Developed a Verbal Deescalation program and effectively trained staff in a successfully implemented culture change.
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Assisted in the development of a treatment program.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Word and Outlook proficiency
  • Provided excellent service to patients through personable communication.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Completed timely data entry of contact information into various software systems.
  • Ensured appropriate clinical information is communicated when patients are referred to specialists.
  • Verified patient health history and contact information for chart accuracy.
  • Supported patients by identifying and addressing mental health challenges.
  • Developed and distributed monthly patient satisfaction surveys.
  • Followed all safety protocols when administering subcutaneous and intramuscular injections.
  • Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
  • Effectively managed daily charting for each patient.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
  • Provided client assessments upon admission and discharge.
  • Delivered counseling services, including one-on-one, group therapy and education to average of twenty patients per day.
  • Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
  • Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
Company Name | City, StateChef's Assistant05/2014 - 02/2015
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Employed knowledge of cutlery and culinary tools to prepare large quantities and various varieties foods.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Cross-trained in Line and Management positions to support team and help meet all customer needs.
  • Provided excellent service and attention to patients and staff when face-to-face or through phone contact.
  • Handled all delegated tasks, including prepping, cooking and cleaning.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Earned reputation for good attendance and hard work.
  • Performed site evaluations, customer surveys and team audits.
Education and Training
Mechanicsburg Area Senior High School | City, StateHigh School Diploma06/2006
Front Range Community College | City, StateSome College (No Degree) in General Studies
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Resume Overview

School Attended

  • Mechanicsburg Area Senior High School
  • Front Range Community College

Job Titles Held:

  • Behavioral Health Technician
  • Clinical Care Liaison/Mental Health Technician
  • Mental Health Technician/Patient Management Leader
  • Chef's Assistant

Degrees

  • High School Diploma
    Some College (No Degree) in General Studies

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