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behavioral health technician resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Responsible Behavioral Health Technician experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming. Hardworking Waiter with all most 10 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Incident Reporting
  • Nutritional Support
  • Patient Observation
  • Security Procedures Knowledge
  • Activity Monitoring
  • Conflict Resolution
  • Skill-Building Exercises
  • Food Preparation and Handling
  • Admissions Intake
  • Records Maintenance
  • Emergency Response
  • Patient Assessment
  • Conflict De-Escalation
  • Documentation Skills
  • Resource Coordination
  • Safety Management
  • Crisis Intervention
  • Group Facilitation
  • Log Updating
Experience
Behavioral Health Technician, 01/2022 - 01/2023
Milwaukee County Milwaukee, WI,
  • Established and maintained professional working relationships with clients, staff and public.
  • Educated clients on important life skills, housekeeping and food preparation.
  • Completed daily client rounds and tracked client movements.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Engaged clients in therapeutic groups to promote coping skills, education and life skills.
  • Identified and addressed individual mental health challenges to support patients.
  • Provided excellent service to patients through personable communication.
  • Collaborated with client and clinician to develop and support goals and clinical treatment plan.
  • Conducted or assisted in treatment and rehabilitation of mental health patients by performing basic assessment procedures.
  • Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
Cook, 03/2017 - 01/2020
Capital Health Services - Sunnyslope Bowerston, OH,
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Used standardized recipes and other instructions to prepare food.
  • Replenished food items from inventory and rotated ingredients.
Dining Room Attendant, 07/2014 - 03/2019
Omni Hotels New Orleans, LA,
  • Greeted guests with friendliness and professionalism.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist gxuests with menu selection.
  • Suggested additional items and offered samples of weekly promotional items to increase store sales.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Followed recipes and customer requests to prepare meals.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Received food orders from individuals and explained offerings.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Complied with company service standards and adhered to inventory and cash control procedures.
Call Center Representative, 08/2014 - 01/2015
Spectrum Cleburne, TX,
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.
Education and Training
High School Diploma: , Expected in 05/2015
-
Bethel High School - Bethel, CT
GPA:
Status -
  • [2010 - 2014] - Honor Roll
  • [3.9] - GPA

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Resume Overview

School Attended

  • Bethel High School

Job Titles Held:

  • Behavioral Health Technician
  • Cook
  • Dining Room Attendant
  • Call Center Representative

Degrees

  • High School Diploma

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