Behavioral Health Technician Resume Example Southwest Behavioral Health

BEHAVIORAL HEALTH TECHNICIAN

Professional Summary

Competent BHT knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.

Diligent program support professional well-versed in evaluating the behavioral and physical needs of SMI clients. Adept at documenting daily activities and special incidents while effectively managing client needs, assisting with treatment coordination and supporting program operations. Desiring a challenging new role and offering 12+ years in the field.

Skills

Client transportation
Activity monitoring
Skill-building exercises
Substance abuse experience
Crisis Intervention

Documentation skills
Problem resolution
Organization
Customer service
First Aid/CPR

Work History

Behavioral Health Technician, 02/2010 to Current
Southwest Behavioral Health – Payson , AZ

Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
Built and maintained positive staff relationships to promote teamwork and better serve clients.
Searched resident belongings prior to and during stays.
Conducted client rounds every hour to check on residents.
Completed documentation for every incident and forwarded to correct personnel for review.
Prepared and submitted daily pass down reports to management.
Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Taught clients how to complete basic household chores and prepare food.
Took and monitored vital signs, administered medications and managed patient behavior.
Counseled and mentored clients on substance use and life choices.
Charted on each patient daily.
Ensured that clients and families were treated with respect and dignity.
Assisted and counseled 16 patients daily.
Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).

Kitchen Steward, 07/1997 to 08/2000
Matazal Casino – Payson, AZ

Actively promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
Followed casino procedures for key control, lifting heavy objects and using chemicals.
Cleaned and maintained floors and walls in kitchen, dishwashing and bar area, reducing falls among staff members daily.
Performed housekeeping duties such as dusting, mopping, vacuuming and sanitizing countertops.
Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
Tasked with removal of garbage, mopping and sweeping floors which included taking 20 50 pound mats outside to scrub with soap, rinse and let dry before bring them back in and placing them throughout the kitchen to prevent falls, washing walls, cleaning fryers and hood.
Maintained swift pace of work to meet business demands for cleaning and supplies storage.
Met high casino standards for work procedures, dress, grooming, attendance, and punctuality.
Assisted front and back of casino personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
Maintained proper temperatures, behaviors and controls to meet or exceed health department standards.
Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Maintained clean and contaminant-free cooking equipment and receptacles.

Waitress, 05/1996 to 05/1997
Landmark Restaurant – Christopher Creek, AZ

Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Used cash registers and credit card machines to cash out customers.
Managed food resources, memorized orders and coordinated service in 30- table restaurant.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Prepared beverages and filled food orders for customers.
Decreased customer wait times by efficiently carrying 5 plates at one time without spilling or dropping food.

Secretary to the Superintendent , 05/1988 to 06/1995
Cave Creek Usd - Cactus Shadows Hs – Cave Creek, 85331

Maintained excellent attendance record, consistently arriving to work on time.
Developed team communications and information for Board meetings.
Transported important school documents to customer locations throughout Arizona.
Handled around 40 to 50 calls per day to address customer inquiries and concerns.
Worked with parents, board members and other school staff to understand their needs and provide solutions to their concerns or answers to their questions.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Developed team communications and information for school board meetings.

Education

High School Diploma : 02/1988
Cactus Shadows High School - Cave Creek, AZ

Associate Degree in General Studies : General Studies, 05/2019
Eastern Arizona College - Thatcher, AZ

Certifications

First Aid/CPR Certified

Resume Overview

Companies Worked For:

Southwest Behavioral Health
Matazal Casino
Landmark Restaurant
Cave Creek Usd - Cactus Shadows Hs

School Attended

Cactus Shadows High School
Eastern Arizona College

Job Titles Held:

Behavioral Health Technician
Kitchen Steward
Waitress
Secretary to the Superintendent

Degrees

High School Diploma : 02/1988
Associate Degree in General Studies : General Studies , 05/2019

Behavioral Health Technician Resume Example

Resume Score: 80%

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