Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Analytical and goal driven business professional with 28 years of experience in leadership and administrative support. Resourceful individual recognized for promoting human connections that meet patient and caregiver needs. An energetic Behavioral Health Specialist known for providing in-depth patient assessments, determining appropriate courses for treatment and delivering educational resources. A compassionate professional with dynamic organizational and decision making skills. Possesses the highest degree of integrity supported by a proven track record of exceeding expectations in client relations. Exceptional written and oral communication skills with a proficiency to build and maintain strong business relationships.

  • General accounting
  • Accounts receivables
  • Insurance/Claims
  • Office management
  • Personnel training
  • Quality Care
  • Scheduling/Confirming appointments
  • Patient health assessments
  • Meeting participation
  • Behavioral treatment referrals
  • Charting and other documentation
  • Clinical documentation mastery
  • Client goal planning
  • Patient Health Education
  • Clinical Documentation
  • Psychiatric and Mental Health Care
  • Extensive DSM-IV knowledge
  • Tracking client progress
  • Crisis evaluation and intervention
Behavioral Health Specialist, 07/2019 to Current
Mhm Services, Inc.Westville, IN,
  • Assessed patient needs and recommended appropriate courses of treatment.
  • Worked closely with bilingual patients by creating behavioral plans in Spanish.
  • Provided extensive residential staff training in such areas as symptoms management and effective intervention strategies.
  • Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
  • Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Provided wide variety of individual, group and familial counseling intervention strategies using CBT and mixed methodologies to assist patients.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Developed comprehensive treatment plans for patients diagnosed with various conditions.
  • Effectively managed time and caseloads based on 40 sessions per week.
  • Gathered information from families and social services agencies to inform development of treatment plans.
  • Delivered seamless care, minimizing misuse and diversion through close collaboration with peers.
  • Interacted with clinical staff and external resources such as Psychiatrist and or community personnel.
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Office Manager, 03/2005 to 07/2019
Interior ArchitectsCoral Gables, FL,
  • Responsible for administrative including scheduling, insurance and accounts receivables Supervise dental office staff to ensure quality patient care and confidentiality Successfully implemented and improved work flow methods by devising new procedures effectively communicate between doctors and patients while maintaining confidentiality and designed consent forms for all dental procedures.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Supervised 4 Dental assistants and offered assistance in dental assist to promote optimal productivity.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Spearheaded special projects through effective emergency resolutions.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Performed billing, collection and reporting functions for Dental office generating over $350,000 annually.
  • Updated employee paperwork and records.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
Certified Loss Prevention Agent, 02/2009 to 01/2010
Columbia UniversityNew York, NY,
  • Detect and apprehend shoplifters.
  • Perform camera surveillance.
  • Respond to all calls of urgent situation in the store.
  • Open and close the store.
  • Detect and investigate fraudulent workers.
  • Provide physical security.
  • Carry out operational audits.
  • Enforce stock protection standards.
  • Conduct consciousness training.
Communications Officer, 05/2000 to 11/2000
Lyons Police DepartmentCity, STATE,
  • Take emergency telephone calls.
  • Dispatch calls to appropriate personnel.
  • Prioritize incoming emergent and non-emergent phone calls.
  • Determine nature and location of the phone call.
  • Monitor and coordinate emergency dispatch activity.
  • Maintain security and confidentiality of all files and equipment.
  • Create and maintain logs.
Education and Training
Master of Arts: Social Work, Expected in 2019
University Of St. Francis - Joliet, IL,
Bachelor of Arts: Paralegal Studies, Expected in 2012
Lewis University - Romeoville, IL,
Associate of Applied Science: Criminal Justice Studies, Expected in 2008
Joliet Junior College - Joliet, IL,
  • Sexual assault Service Center/Groundwork Domestic Violence Program/Counseling and related issues 65 hours of Training - 2011
  • Court appointed Special Advocate/ guardian ad litem Certificate Training - 2014

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School Attended

  • University Of St. Francis
  • Lewis University
  • Joliet Junior College

Job Titles Held:

  • Behavioral Health Specialist
  • Office Manager
  • Certified Loss Prevention Agent
  • Communications Officer


  • Master of Arts
  • Bachelor of Arts
  • Associate of Applied Science

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