Analytical and goal driven business professional with 28 years of experience in leadership and administrative support. Resourceful individual recognized for promoting human connections that meet patient and caregiver needs. An energetic Behavioral Health Specialist known for providing in-depth patient assessments, determining appropriate courses for treatment and delivering educational resources. A compassionate professional with dynamic organizational and decision making skills. Possesses the highest degree of integrity supported by a proven track record of exceeding expectations in client relations. Exceptional written and oral communication skills with a proficiency to build and maintain strong business relationships.
Skills
General accounting
Accounts receivables
Insurance/Claims
Office management
Personnel training
Quality Care
Scheduling/Confirming appointments
Patient health assessments
Meeting participation
Behavioral treatment referrals
Charting and other documentation
Clinical documentation mastery
Client goal planning
Patient Health Education
Clinical Documentation
Psychiatric and Mental Health Care
Extensive DSM-IV knowledge
Tracking client progress
Crisis evaluation and intervention
Experience
Behavioral Health Specialist, 07/2019 to Current Mhm Services, Inc. – Westville, IN,
Assessed patient needs and recommended appropriate courses of treatment.
Worked closely with bilingual patients by creating behavioral plans in Spanish.
Provided extensive residential staff training in such areas as symptoms management and effective intervention strategies.
Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
Provided wide variety of individual, group and familial counseling intervention strategies using CBT and mixed methodologies to assist patients.
Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
Developed comprehensive treatment plans for patients diagnosed with various conditions.
Effectively managed time and caseloads based on 40 sessions per week.
Gathered information from families and social services agencies to inform development of treatment plans.
Delivered seamless care, minimizing misuse and diversion through close collaboration with peers.
Interacted with clinical staff and external resources such as Psychiatrist and or community personnel.
Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Responsible for administrative including scheduling, insurance and accounts receivables Supervise dental office staff to ensure quality patient care and confidentiality Successfully implemented and improved work flow methods by devising new procedures effectively communicate between doctors and patients while maintaining confidentiality and designed consent forms for all dental procedures.
Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
Supervised 4 Dental assistants and offered assistance in dental assist to promote optimal productivity.
Solicited vendor quotes to determine optimal material purchase pricing.
Spearheaded special projects through effective emergency resolutions.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Performed billing, collection and reporting functions for Dental office generating over $350,000 annually.
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