Solutions-focused, versatile professional offering a comprehensive background supporting U.S. military health care operations in roles of increasing responsibility during a 6-year career in the U.S. Army. Effective communicator who quickly masters new roles and technologies to achieve positive results. Highly accomplished in planning, coordinating and executing operations for the U.S. military.
Oversee many clinics within the Department of Behavioral Health. Responsible for the purchasing and maintenance of equipment and supplies throughout the department. Responsible for Time-Keeping for all personnel in department. Measuring/assessing service business activities with an emphasis on improving department product line performance. Assists leadership on optimization-related staff development, education and training. Promote effective vertical and horizontal communication and optimal information flow. Attend and participate in Military Treatment Facility meetings and intra-department training sessions. Provide efficient instruction to staff on both work and administrative matters. Identify training needs for staff, record data on spread-sheets and military systems. Interview candidates for positions in the Department and make recommendations. Resolve complaints from staff, and more serious unresolved complaints to Department Chief or Deputy Chief. Ensure Providers adhere to accreditation/certification as required per Department protocols. Assist the Department Template Management by modifying providers appointment slots. Serve as Behavioral Health Data Portal expert for Kimbrough Ambulatory Care Center by providing metric analyses. Effect minor disciplinary actions such as warnings and verbal reprimands; recommend action in more serious cases. Comply with policies in such areas as labor management relations, equal employment opportunity, and grievances. Promote a variety of management programs such as safety, cost reduction, management improvements, incentive awards, and employee suggestions. Conduct triage assessments and mental status evaluations for active duty military as well as beneficiaries to determine their mental health disposition. Prepare written case history and maintains client files in accordance with directives and behavioral health clinic standard operating procedures. Perform counseling services for clients with psychological conditions under direct supervision. Conduct or assist in treatment and rehabilitation of patients. Perform initial basic assessment procedures including standardized psychological testing, clinical interviewing, mental status examinations, substance abuse evaluations, and psychological and nursing assessment. Conduct Traumatic Event Management groups and trainings sessions. Conduct installation and unit suicide awareness training.
Provided individualized behavioral health triage assessments and counseling services to Active Duty Service Members and other eligible personnel, and consultation support to Unit Commanders and clinic medical personnel. Provided emergency crisis intervention counseling. Provided support to healthcare professionals by working with patients dealing with behavioral problems such as mental instability, emotional abuse, substance abuse, and post-traumatic stress disorder. Implemented treatment plans, maintained records, and ensured a supportive environment for service members and their beneficiaries. Participated in daily treatment team meetings with program manager, Behavioral Health Officers, supervisors, and other techs to coordinate services. Ensured patients individual needs were consistently met by monitoring progress through military Behavioral Health Data Portal system. Performed vital checks on psychiatric patients and those transferring to a higher level of care (inpatient). Transferred high risk patients to inpatient facility while maintaining a safety protocol at all times for myself and patient. Skilled in data entry and use of various military medical software programs to create/delete/modify templates for providers, update files and upload attachments in medical record system, update accurate medical documentation in a timely manner.
Specialized training as a Behavioral Health Technician. Learned to provide support to healthcare professionals and work with patients dealing with behavioral health problems.
Trained to lead, inspire, and perform under extreme conditions. Trained to work well under pressure and make educated decisions in a timely manner.
Completed 23 credit hours
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