Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Client-focused Behavioral Health Case Manager with Over 20 years’ experience in health services support and coordination, transitioning skills and expertise to a new position due to family relocation from Illinois to Texas. Ability to work in fast changing environments, communicate effectively between clients, medical staff, and third parties. Passion for healthcare, recognized for providing outstanding services for assigned clients with a history of mental illness and substance abuse. Demonstrates motivational interviewing, positive reinforcement, reflective listening, harm reduction and other evidence based intervention strategies to optimize client's health and improve quality of life.

  • Proficient in Microsoft office products
  • Written and verbal communication skills
  • Motivational interviewing
  • Crisis intervention
  • Time management
  • HIPAA compliant
  • Team player
  • Empathy
  • Analytical skills
  • Dual diagnoses expert
Work History
Behavioral Health Case Manager, 02/2018 - 09/2021
Centene Corporation Fairview Heights, IL,
  • Provided on going case management services at multiple sites for 33 program participants that have history of mental illness and substance abuse.
  • Coordinated individualized discharge plans to manage safe transition from nursing home back into community and home environments.
  • Conducted assessments to identify and address behaviors that put program participant at risk for homelessness.
  • Updated treatment plans annually to incorporate intervention strategies based on individual needs.
  • Identify and linked clients to community resources such as; transportation, jobs, rehab, education, food programs, utility assistance, and SSI/SSDI benefits.
  • Organized and facilitated seminars and workshops to promote goal setting, problem solving and financial literacy.
  • Provided accurate, detailed and up to date case notes in EMR.

Leasing Coordinator, 03/2018 - 02/2020
American Homes 4 Rent Atlanta, GA,
  • Assisted eligible low-income families with application process, conducted criminal history check, verified income and prepared leases for all applicants.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Conducted home and apartment inspections to identify safety issues and needed repairs for subtilized units.
  • Distributed and followed up on tenant renewal notices.
  • Collected rent and tracked resident payments and information in computer system.

Non-Clinical Care Coordinator, 05/2015 - 11/2017
Multipayl Jacksonville, FL,
  • Coordinated interdisciplinary teams for high utilization MCO members to provide high-quality care, decrease health care costs and prevent unnecessary hospital admissions.
  • Conducted quarterly assessments and contributed to treatment plans to Identify and link members to health care and community resources based on individual needs.
  • Educated members on healthcare system and interacted with community members to provide information on healthcare advocacy services.
  • Utilized facility EMR system to update patient records, coordinated support services and optimized communication between healthcare workers and patients.

Home Health Aide, 06/2000 - 09/2015
Department Of Human Services City, STATE,
  • Traveled to clients homes to deliver personal direct care to physically and mentally disabled children, young adults and elderly clients based on treatment plan, to promote continuity of care.
  • Ordered all pharmacy supplies, scheduled and accompanied clients to medical appointments and acted as liaison between client, family and multidisciplinary team while remaining HIPAA compliant.
  • Educated clients on health system navigation, patient rights, and privacy of personal information.

Bachelor of Science: Technical Management, Health Service Management, Expected in 01/2015

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Job Titles Held:

  • Behavioral Health Case Manager
  • Leasing Coordinator
  • Non-Clinical Care Coordinator
  • Home Health Aide


  • Bachelor of Science

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