(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Industrious administrative team member with proven organizational, time management and multitasking abilities. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manage records and financial processes.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
Chris Logan Career College Myrtle Beach, SC, Expected in 09/1993 State Certified Nail Technician : Nail Technician - GPA :
Mid-State College Auburn, ME, Expected in : Medical Secretary - GPA :
Panera Bread Co - Back Office Associate
Plainville, MA, 03/2000 - 01/2021
  • Received and screened high volume of internal and external communications.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Processed financial paperwork efficiently to support smooth office procedures.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Sears - Customer Service Associate
Pittsburgh, PA, -
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers regarding needs, addressing concerns.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered inbound calls per day and directed to designated individuals or departments.
  • Upheld privacy and security requirements established by regulatory agencies.
  • Trained new employees each in procedures and policies in order to maximize team performance.
Home Depot - Front End Supervisor
City, STATE, -
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Brought about remarkable results by motivating employees to seek out opportunities for continuous improvement.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Home Depot - Associate Support Department Supervisor
City, STATE, -
  • Collaborated with support team leader and associate team leaders to ensure smooth team operation.
  • Adjusted staffing budgets by analyzing real-time call trends and departmental needs.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Directed team members to address customer requests by maintaining awareness of customer flows and needs.
  • Provides timely, thorough, and thoughtful performance evaluations.
  • Interviewed, onboarded, developed and oversaw daily activities of clerical and administrative office personnel.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Trained employees on best practices and protocol while managing teams to maintain optimal productivity.

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Resume Overview

School Attended

  • Chris Logan Career College
  • Mid-State College

Job Titles Held:

  • Back Office Associate
  • Customer Service Associate
  • Front End Supervisor
  • Associate Support Department Supervisor


  • State Certified Nail Technician
  • Some College (No Degree)

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