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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Patient and dedicated teacher with Montessori background. Remains calm under pressure and works hard to identify and address behavioral and educational issues while keeping the classroom playful and light.

Highlights
  • Creative arts talent
  • Behavior management techniques
  • Positive and cheerful
  • Active Listener
  • Excellent communication skills
  • Basic clerical knowledge
  • Classroom management
  • Exceptional organization skills
  • Certified in Montessori education
  • Complex problem solver
  • Excellent classroom management
  • Teaching, tutoring and counseling
  • Experience working with special needs students
  • Effectively work with parents
  • Proofreading/editing
  • Interactive teaching/learning
  • Innovative lesson planning
  • Motivating students
  • Effective listening
  • Creative lesson plan development
  • Differentiated instruction
  • Behavioral/cognitive skills development
Education
Saint Anselm College Manchester, NH Expected in May 1999 Bachelors Degree : Political Science - GPA : Cum Laude Pi Sigma Alpha Political Science Honor Society Dean's List Pi Gamma Mu Social Sciences Honor Society

Graduated with Cum Laude Honors

Pi Sigma Alpha Political Science Honor Society

Pi Gamma Mu Social Sciences Honor Society

Montessori Institute of Atlanta Atlanta, GA Expected in June 2009 Montessori Primary Teaching Certification: Ages 3 through 6 : Primary Education Ages 3 - 6 - GPA :
Experience
Lowe's Companies, Inc. - Baby Registry Department Supervisor
Nanuet, NY, 05/2014 - Current
  • Trained sales consultants on effective communication and building customer relationships.
  • Recommended and helped customers select merchandise based on their needs.
  • Served as liaison between customers, store personnel and various store departments.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Informed customers about sales and promotions in a friendly and engaging manner.
North Country Academy - Front End Department Supervisor
Woodland Hills, CA, 09/2012 - 05/2015
  • Managed a front end team of cashiers increasing profit margins for the company through effective coaching utilizing excellent communication and coaching skills.
  • Responsible for daily performance tracking of cashiers and maintaining clean and bright company standards at the front end to provide a welcoming presence for guests.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Proficient at addressing customer inquiries and resolving complaints.
  • Designed and implemented customer satisfaction metrics.
  • Trained staff to deliver outstanding customer service.
  • Offered Toys R Us credit applications upon checkout, converting 5 out of 10 customers into card-holders.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Trained new employees on company customer service policies and service level standards.

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North Country Academy - Lead Montessori Teacher
Yukon, OK, 06/2011 - 05/2012
  • Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.
  • Employed Montessori techniques to encourage student learning and build community within the classroom.
  • Performed student background reviews to develop tailored lessons based on student needs.
  • Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.
  • Wrote daily and weekly lesson plans.
  • Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.
  • Encouraged students to be understanding of and helpful to others.
  • Promoted language development skills through reading and storytelling.
  • Conducted small group and individual classroom activities based on differentiated learning needs.
  • Assisted 3 - 5 children per lesson during small group learning periods.
  • Applied the positive reinforcement method to redirect negative behaviors.
Garden Of Discovery Montessori School - Lead Pre K Teacher
City, STATE, 07/2009 - 04/2010
  • Applied Montessori teaching principles to a class of 25 students.
  • Performed student background reviews to develop tailored lessons based on student needs.
  • Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.
  • Created and implemented developmentally-appropriate curriculum that addressed all learning styles.
  • Established a safe play environment for the children.
  • Distributed quarterly educational assessments, similar to report cards, to each parent.
  • Encouraged children to be understanding of others.
  • Maintained a child-friendly environment with access to outdoor activities.
  • Incorporated music and art into lesson planning.
  • Helped children reach milestones in the area of self-care.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
HBW Insurance Services, L.L.C - Senior Underwriting Assistant and Underwriter
City, STATE, 07/2002 - 10/2007
  • Processed applications, payments, corrections, endorsements and cancellations.
  • Prepared necessary paperwork to process insurance sales and renewals.
  • Presented and clearly explained insurance policy options to clients based on their needs and goals.
  • Developed productive working relationships with insurance agents and other business partners in the community.
  • Researched coverage and premium options and supplied clients with the best coverage available.
  • Promoted client retention through high-quality service and follow through.
  • Presented account proposals in a professional and timely manner.
Skills

Cash handling

Professional and friendly

Careful and active listener

Multi-tasking

Data Entry

Creative Problem Solving

Time Management

Proofreading

Research (Library and Internet)

Critical Thinking

Account Management



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resume Strength

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Resume Overview

School Attended

  • Saint Anselm College
  • Montessori Institute of Atlanta

Job Titles Held:

  • Baby Registry Department Supervisor
  • Front End Department Supervisor
  • Lead Montessori Teacher
  • Lead Pre K Teacher
  • Senior Underwriting Assistant and Underwriter

Degrees

  • Bachelors Degree
  • Montessori Primary Teaching Certification: Ages 3 through 6

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