Baby Registry Department Supervisor resume example

• Managed a front end team of cashiers increasing profit margins for the company through effective coaching utilizing excellent communication and coaching skills.
• Responsible for daily performance tracking of cashiers and maintaining clean and bright company standards at the front end to provide a welcoming presence for guests.
• Delivered excellent customer service by greeting and assisting each customer.
• Proficient at addressing customer inquiries and resolving complaints.
• Designed and implemented customer satisfaction metrics.
• Trained staff to deliver outstanding customer service.
• Offered Toys R Us credit applications upon checkout, converting 5 out of 10 customers into card-holders.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
• Exchanged returned merchandise for customers quickly and efficiently.
• Trained new employees on company customer service policies and service level standards.

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• Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.
• Employed Montessori techniques to encourage student learning and build community within the classroom.
• Performed student background reviews to develop tailored lessons based on student needs.
• Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.
• Wrote daily and weekly lesson plans.
• Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.
• Encouraged students to be understanding of and helpful to others.
• Promoted language development skills through reading and storytelling.
• Conducted small group and individual classroom activities based on differentiated learning needs.
• Assisted 3 - 5 children per lesson during small group learning periods.
• Applied the positive reinforcement method to redirect negative behaviors.

• Applied Montessori teaching principles to a class of 25 students.
• Performed student background reviews to develop tailored lessons based on student needs.
• Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.
• Created and implemented developmentally-appropriate curriculum that addressed all learning styles.
• Established a safe play environment for the children.
• Distributed quarterly educational assessments, similar to report cards, to each parent.
• Encouraged children to be understanding of others.
• Maintained a child-friendly environment with access to outdoor activities.
• Incorporated music and art into lesson planning.
• Helped children reach milestones in the area of self-care.
• Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.

• Processed applications, payments, corrections, endorsements and cancellations.
• Prepared necessary paperwork to process insurance sales and renewals.
• Presented and clearly explained insurance policy options to clients based on their needs and goals.
• Developed productive working relationships with insurance agents and other business partners in the community.
• Researched coverage and premium options and supplied clients with the best coverage available.
• Promoted client retention through high-quality service and follow through.
• Presented account proposals in a professional and timely manner.