Association Executive Resume Example
Love this resume?Build Your Own Now
ASSOCIATION EXECUTIVE
Career Overview
Results-focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Core Strengths
|
|
Skills
Project Management, Event Planning, Volunteer Coordination, Financial Management, Personnel Management, Report and Memo Writing, Team Builder, Experienced Public Speaker
Accomplishments
Business Development:
- Reconstructed struggling non-profit by implementing new policies and processes; renegotiated all contracts; and re-engaged stake holders.
- Grew Economics Department of State Public Service Commission into the Competitive Markets and Policy Division; thereby, advising Chairman and Directors on all Policy implications affecting contested cases before the Authority.
- Created four department regional service delivery organization for large competitive phone company; including: all policies, staffing models, and performance metrics.
Work Experience
Association Executive
August 2007 to March 2010Books-A-Million, Inc. － Knoxville , TN
August 2007 to March 2010Books-A-Million, Inc. － Knoxville , TN
- Authored recommendations for the Board of Directors on policy, procedure, community and political relations, membership services and executed all decisions made by the Board.
- Organized and participated in Association's 3 year strategic planning sessions.
- Overhauled all general administration of the Association's operations.
- Provided all necessary liaison and staff support to committees to enable effective and rewarding volunteer activities; substantially increased committee participation and activity.
- Negotiated multiple six-figure contracts with outside vendors.
- Ensured that all funds, physical assets, and other Association property were appropriately safeguarded and administered.
- Prepared annual budget for review by the Executive Committee and approval by the Board; exceeded revenue expectations by 10 percent, and reduced expenditures by over 5 percent.
- Planned, coordinated and conducted public relations programs, including authorship of a bi-weekly newspaper article specific to industry, and all Association press releases.
- Planned and coordinated all membership meetings, leadership meetings, fundraising events, education classes, and outside speakers.
- Planned and executed all communications to membership including monthly newsletter, general mailings, bulletins, news release, and maintenance of the two Association websites (public and member only).
Chief Policy Division/Consultant
May 2001 to May 2006Genuine Parts Company － Geneva , NY
May 2001 to May 2006Genuine Parts Company － Geneva , NY
- Department Manager of the Policy Division of the Public Service Commission.
- Provided guidance to the TRA Chairman and Directors on the policy implications associated with deliberations, and decision making on matters affecting industries under the Authority's regulation.
- Identified and coordinated potential policy issues and commenced research and review in order to keep the TRA Directors and Staff abreast of relevant issues.
- Reviewed interconnection contracts between various phone companies to ensure compliance with State and Federal regulations.
- Provided technical consultation pertaining to telecommunications cases and arbitrations before the Authority.
- Member of RFP committee for the Emergency Communications Board of Tennessee.
Executive Director of Service Delivery
April 2000 to May 2001Baker Hughes Company － New Orleans , LA
April 2000 to May 2001Baker Hughes Company － New Orleans , LA
- Managed a team of 180 full-time employees, including two Directors, and two Senior Managers, and an operating budget in excess of $7 million.
- Designed the organizational structure, staffing model, reporting process, and metrics nationwide.
- Reduced and controlled expenses by closing local departments and opening regional operation centers.
Order Fulfillment Manager
September 1997 to April 2000XO Communications, Inc － City , STATE
September 1997 to April 2000XO Communications, Inc － City , STATE
- Developed, implemented and monitored programs to maximize customer satisfaction.
- Addressed negative customer feedback immediately.
- Recruited, hired and trained new quality representatives committed to customer satisfaction.
- Provided detailed monthly departmental reports and updates to senior management.
- Owned team productivity metrics.
Customer Care Manager
May 1997 to January 1998XO Communications, Inc － City , STATE
May 1997 to January 1998XO Communications, Inc － City , STATE
- Monitored the daily activities of 12 person customer support team.
- Created training classes targeted at resolving even the most difficult customer issues.
- Developed, implemented and monitored programs to maximize customer satisfaction.
Customer Care Representative
September 1996 to May 1997XO Communications, Inc － City , STATE
September 1996 to May 1997XO Communications, Inc － City , STATE
- Created new processes and systems for increasing customer service and satisfaction.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Resolved product issues and shared benefits of new technology.
- Managed quality communication, customer support and product representation for each client.
Educational Background
B.B.A : International Business, 1 1992Hofstra University － City, StateInternational Business
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Formatting
- Word choice
- Measurable results
- Typos
Resume Overview
School Attended
- Hofstra University
Job Titles Held:
- Association Executive
- Chief Policy Division/Consultant
- Executive Director of Service Delivery
- Order Fulfillment Manager
- Customer Care Manager
- Customer Care Representative
Degrees
- B.B.A : International Business , 1 1992
Similar Resumes
