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Association Executive Resume Example

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ASSOCIATION EXECUTIVE
Career Overview

Results-focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Core Strengths
  • Operations management
  • Staff development
  • Change management
  • Staff training
  • Supervision and training
  • Skilled negotiator
  • Complex problem solving
  • Cross-functional team management
Skills

Project Management, Event Planning, Volunteer Coordination, Financial Management, Personnel Management, Report and Memo Writing, Team Builder, Experienced Public Speaker

Accomplishments

Business Development:

  • Reconstructed struggling non-profit by implementing new policies and processes; renegotiated all contracts; and re-engaged stake holders.
  • Grew Economics Department of State Public Service Commission into the Competitive Markets and Policy Division; thereby, advising Chairman and Directors on all Policy implications affecting contested cases before the Authority.
  • Created four department regional service delivery organization for large competitive phone company; including: all policies, staffing models, and performance metrics.
Work Experience
Association Executive
August 2007 to March 2010 Upper Cumberland Association of Realtors － Cookeville, TN
  • Authored recommendations for the Board of Directors on policy, procedure, community and political relations, membership services and executed all decisions made by the Board.
  • Organized and participated in Association's 3 year strategic planning sessions.
  • Overhauled all general administration of the Association's operations.
  • Provided all necessary liaison and staff support to committees to enable effective and rewarding volunteer activities; substantially increased committee participation and activity.
  • Negotiated multiple six-figure contracts with outside vendors.
  • Ensured that all funds, physical assets, and other Association property were appropriately safeguarded and administered.
  • Prepared annual budget for review by the Executive Committee and approval by the Board; exceeded revenue expectations by 10 percent, and reduced expenditures by over 5 percent.
  • Planned, coordinated and conducted public relations programs, including authorship of a bi-weekly newspaper article specific to industry, and all Association press releases.
  • Planned and coordinated all membership meetings, leadership meetings, fundraising events, education classes, and outside speakers.
  • Planned and executed all communications to membership including monthly newsletter, general mailings, bulletins, news release, and maintenance of the two Association websites (public and member only).
Chief Policy Division/Consultant
May 2001 to May 2006 Chief Competitive Markets and Policy Tennessee Regulatory Authority TRA － Nashville, TN
  • Department Manager of the Policy Division of the Public Service Commission.
  • Provided guidance to the TRA Chairman and Directors on the policy implications associated with deliberations, and decision making on matters affecting industries under the Authority's regulation.
  • Identified and coordinated potential policy issues and commenced research and review in order to keep the TRA Directors and Staff abreast of relevant issues.
  • Reviewed interconnection contracts between various phone companies to ensure compliance with State and Federal regulations.
  • Provided technical consultation pertaining to telecommunications cases and arbitrations before the Authority.
  • Member of RFP committee for the Emergency Communications Board of Tennessee.

Executive Director of Service Delivery
April 2000 to May 2001 XO Communications, Inc － Nashville, TN
  • Managed a team of 180 full-time employees, including two Directors, and two Senior Managers, and an operating budget in excess of $7 million.
  • Designed the organizational structure, staffing model, reporting process, and metrics nationwide.
  • Reduced and controlled expenses by closing local departments and opening regional operation centers.
Order Fulfillment Manager
September 1997 to April 2000 XO Communications, Inc － Nashville, TN
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Addressed negative customer feedback immediately.
  • Recruited, hired and trained new quality representatives committed to customer satisfaction.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Owned team productivity metrics.
Customer Care Manager
May 1997 to January 1998 XO Communications, Inc － Nashville, TN
  • Monitored the daily activities of 12 person customer support team.
  • Created training classes targeted at resolving even the most difficult customer issues.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
Customer Care Representative
September 1996 to May 1997 XO Communications, Inc － Nashville, TN
  • Created new processes and systems for increasing customer service and satisfaction.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Resolved product issues and shared benefits of new technology.
  • Managed quality communication, customer support and product representation for each client.
Educational Background
B.B.A : International Business, 1 1992 Hofstra University － Hempstead, NY International Business
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Resume Overview

Companies Worked For:

  • Upper Cumberland Association of Realtors
  • Chief Competitive Markets and Policy Tennessee Regulatory Authority TRA
  • XO Communications, Inc

School Attended

  • Hofstra University

Job Titles Held:

  • Association Executive
  • Chief Policy Division/Consultant
  • Executive Director of Service Delivery
  • Order Fulfillment Manager
  • Customer Care Manager
  • Customer Care Representative

Degrees

  • B.B.A : International Business , 1 1992

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