Association Executive Resume Example Upper Cumberland Association Of Realtors

ASSOCIATION EXECUTIVE

Career Overview

Results-focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Core Strengths

Operations management
Staff development
Change management
Staff training

Supervision and training
Skilled negotiator
Complex problem solving
Cross-functional team management

Skills

Project Management, Event Planning, Volunteer Coordination, Financial Management, Personnel Management, Report and Memo Writing, Team Builder, Experienced Public Speaker

Accomplishments

Business Development:

Reconstructed struggling non-profit by implementing new policies and processes; renegotiated all contracts; and re-engaged stake holders.
Grew Economics Department of State Public Service Commission into the Competitive Markets and Policy Division; thereby, advising Chairman and Directors on all Policy implications affecting contested cases before the Authority.
Created four department regional service delivery organization for large competitive phone company; including: all policies, staffing models, and performance metrics.

Work Experience

Association Executive
August 2007 to March 2010Upper Cumberland Association of Realtors － Cookeville, TN

Authored recommendations for the Board of Directors on policy, procedure, community and political relations, membership services and executed all decisions made by the Board.
Organized and participated in Association's 3 year strategic planning sessions.
Overhauled all general administration of the Association's operations.
Provided all necessary liaison and staff support to committees to enable effective and rewarding volunteer activities; substantially increased committee participation and activity.
Negotiated multiple six-figure contracts with outside vendors.
Ensured that all funds, physical assets, and other Association property were appropriately safeguarded and administered.
Prepared annual budget for review by the Executive Committee and approval by the Board; exceeded revenue expectations by 10 percent, and reduced expenditures by over 5 percent.
Planned, coordinated and conducted public relations programs, including authorship of a bi-weekly newspaper article specific to industry, and all Association press releases.
Planned and coordinated all membership meetings, leadership meetings, fundraising events, education classes, and outside speakers.
Planned and executed all communications to membership including monthly newsletter, general mailings, bulletins, news release, and maintenance of the two Association websites (public and member only).

Chief Policy Division/Consultant
May 2001 to May 2006Chief Competitive Markets and Policy Tennessee Regulatory Authority TRA － Nashville, TN

Department Manager of the Policy Division of the Public Service Commission.
Provided guidance to the TRA Chairman and Directors on the policy implications associated with deliberations, and decision making on matters affecting industries under the Authority's regulation.
Identified and coordinated potential policy issues and commenced research and review in order to keep the TRA Directors and Staff abreast of relevant issues.
Reviewed interconnection contracts between various phone companies to ensure compliance with State and Federal regulations.
Provided technical consultation pertaining to telecommunications cases and arbitrations before the Authority.
Member of RFP committee for the Emergency Communications Board of Tennessee.

Executive Director of Service Delivery
April 2000 to May 2001XO Communications, Inc － Nashville, TN

Managed a team of 180 full-time employees, including two Directors, and two Senior Managers, and an operating budget in excess of $7 million.
Designed the organizational structure, staffing model, reporting process, and metrics nationwide.
Reduced and controlled expenses by closing local departments and opening regional operation centers.

Order Fulfillment Manager
September 1997 to April 2000XO Communications, Inc － Nashville, TN

Developed, implemented and monitored programs to maximize customer satisfaction.
Addressed negative customer feedback immediately.
Recruited, hired and trained new quality representatives committed to customer satisfaction.
Provided detailed monthly departmental reports and updates to senior management.
Owned team productivity metrics.

Customer Care Manager
May 1997 to January 1998XO Communications, Inc － Nashville, TN

Monitored the daily activities of 12 person customer support team.
Created training classes targeted at resolving even the most difficult customer issues.
Developed, implemented and monitored programs to maximize customer satisfaction.

Customer Care Representative
September 1996 to May 1997XO Communications, Inc － Nashville, TN

Created new processes and systems for increasing customer service and satisfaction.
Achieved high sales percentage with consultative, value-focused customer service approach.
Resolved product issues and shared benefits of new technology.
Managed quality communication, customer support and product representation for each client.

Educational Background

B.B.A : International Business, 1 1992Hofstra University － Hempstead, NYInternational Business

Resume Overview

Companies Worked For:

Upper Cumberland Association of Realtors
Chief Competitive Markets and Policy Tennessee Regulatory Authority TRA
XO Communications, Inc

School Attended

Hofstra University

Job Titles Held:

Association Executive
Chief Policy Division/Consultant
Executive Director of Service Delivery
Order Fulfillment Manager
Customer Care Manager
Customer Care Representative

Degrees

B.B.A : International Business , 1 1992

Association Executive Resume Example

Resume Score: 90%

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