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Associate Support Department Supervisor Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Training and coaching
  • Scheduling and calendar management
  • Expense reporting
  • Event coordination
  • File and data retrieval systems
  • Leadership
  • People skills
  • Training & Development
  • Planning
  • Flexible Schedule
  • Detail Oriented
  • Organized
Experience
05/2014 to Current Associate Support Department Supervisor Clifton Larson Allen | Danville, VA,
  • Collaborated with support team leader and associate team leaders to ensure smooth team operation.
  • Utilized learning checklists and training materials when training new team members.
  • Adjusted staffing budgets by analyzing real-time call trends and departmental needs.
  • Monitored office inventory to maintain supply levels.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Managed scheduling
  • Utilized active listening skills to quickly resolve problems and escalated larger issues to ASM, SM or DHRM.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Supervised team promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Prepared and disseminated public information.
03/2020 to 08/2020 Frontend Supervisor Home Depot | City, STATE,
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Controlled cash movements and department expenses to maintain budgetary goals.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Cultivated environment focused on customer satisfaction and unparalleled support.
  • Monitored security zones to uphold effective store protection procedures.
  • Created and optimized employee schedules for shift coverage.
  • Achieved sales goals and business objectives by motivating staff and promoting Credit, Leads & VOA
05/2018 to 02/2020 Service Desk Supervisor Home Depot | , STATE,
  • Responsible for ensuring Service Desk Associate's & Order fulfillment Associates proved outstanding service to Customers and ensure their demands are met.
  • Knowledgeable all polices and procedures and duties related to Customer phone calls, transaction's, cash handling.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Managed End to End Order Fulfillment- ensure all orders are pulled for next day deliveries, confirm product is damage free, of good quality, accurately bundled and timely pickup.
  • Support Store Profitability-Collaborate with store leadership team members to make mark down decisions.
  • Ensure preparedness for Yearly inventory
  • Drive Sales
  • Supports Positive and Productive WORK Environment
Education and Training
Expected in High School Diploma | Lake Brantley High School, Altamonte Springs, FL GPA:
Expected in Cosmotology | Creators Beauty Collage, Altamonte Springs, FL GPA:

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Resume Overview

School Attended
  • Lake Brantley High School
  • Creators Beauty Collage
Job Titles Held:
  • Associate Support Department Supervisor
  • Frontend Supervisor
  • Service Desk Supervisor
Degrees
  • High School Diploma
  • Cosmotology