Associate Support Department Supervisor resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Training and coaching
Scheduling and calendar management
Expense reporting
Event coordination
File and data retrieval systems
Leadership
People skills
Training & Development
Planning
Flexible Schedule
Detail Oriented
Organized
Experience
05/2014 to CurrentAssociate Support Department SupervisorClifton Larson Allen | Danville, VA,
Collaborated with support team leader and associate team leaders to ensure smooth team operation.
Utilized learning checklists and training materials when training new team members.
Adjusted staffing budgets by analyzing real-time call trends and departmental needs.
Monitored office inventory to maintain supply levels.
Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
Managed scheduling
Utilized active listening skills to quickly resolve problems and escalated larger issues to ASM, SM or DHRM.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Demonstrated consistent operational excellence to maintain stellar office reputation.
Supervised team promoting positive work environment through effective communication, active engagement and hands-on assistance.
Prepared and disseminated public information.
03/2020 to 08/2020Frontend SupervisorHome Depot | City, STATE,
Delegated work to employees based on shift requirements, individual strengths and unique training.
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Handled payment processing and provided customers with receipts and proper bills and change.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Managed customer complaints and rectified issues to complete satisfaction.
Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Promoted store loyalty program to increase customer engagement and drive consistent sales.
Controlled cash movements and department expenses to maintain budgetary goals.
Organized and updated schedules to optimize coverage for expected customer demands.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Enhanced sales by implementing merchandising and promotional improvements.
Cultivated environment focused on customer satisfaction and unparalleled support.
Monitored security zones to uphold effective store protection procedures.
Created and optimized employee schedules for shift coverage.
Achieved sales goals and business objectives by motivating staff and promoting Credit, Leads & VOA
05/2018 to 02/2020Service Desk SupervisorHome Depot | , STATE,
Responsible for ensuring Service Desk Associate's & Order fulfillment Associates proved outstanding service to Customers and ensure their demands are met.
Knowledgeable all polices and procedures and duties related to Customer phone calls, transaction's, cash handling.
Handled payment processing and provided customers with receipts and proper bills and change.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Managed End to End Order Fulfillment- ensure all orders are pulled for next day deliveries, confirm product is damage free, of good quality, accurately bundled and timely pickup.
Support Store Profitability-Collaborate with store leadership team members to make mark down decisions.
Ensure preparedness for Yearly inventory
Drive Sales
Supports Positive and Productive WORK Environment
Education and Training
Expected in High School Diploma | Lake Brantley High School, Altamonte Springs, FLGPA:
Expected in Cosmotology | Creators Beauty Collage, Altamonte Springs, FLGPA:
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