A dedicated and enthusiastic Store Manager, able to motivate teams to perform at their best providing excellent service and accomplis objectives with creativity, enthusiasm, and humor
Demonstrated ability to motivate and lead employees
Proven ability to hire, select and train the right candidates
Able to meet retail goals
Excellent communications skillsResults driven approach
As the Associate manager at a Flagship location, the highest volume store in the company (35 million) I am responsible for ensuring the daily success of the men's floor. Managing a staff of 80+ employees on a floor that grosses over 10 million for the building. As a high level manager in the building I sometimes act as the Building Leader on Duty (BLOD) ensuring that the store meets its daily goals. On the men's floor I am responsible for driving service, sales and rewards/brand credit card acquisitions; ensuring the compliance of company policies and procedures; ensuring that the floor was set to company standard including all marketing campaigns; reviewing reports daily to make the best decision about flexing merchandise based on sales; responding to and resolving customer grievances; monitoring daily payroll planning and adjusting shift schedules accordingly; anticipating staffing needs and conducting interviews for associates and management positions; developing employees for increased effectiveness; and evaluating employee performance against company standard.
Manage store operations by ensuring exceptional performance and excellent customer service
Train and supervise managers, and employees.
As the Associate Manager I assisted the General Manager in attracting hiring, training and developing all levels of associates including sales team stock supervisors and assistant managers. I assisted the store in meeting daily sales goals operations and human resources objectives through execution, coaching and accountability. I also was acting HOS when my GM was out on maternity leave. I started as a stock supervisor at a 15 million location then promoted to assistant manager to a 6 million location. I was promoted to Associate manager at Gap (non outlet) 3 million location then transitioned back to outlet when position was available.
Weequahic High School September '86 - June '90 Aeropastale Two-time 'Partner in Profit' winner at Aeropostale. Awarded to the top 150 Store Managers in the company. The company has over 1000 stores.
Sales, Payroll, Employee Performance, Marketing, , Sales And, Staffing, Leads sales Increase Scheduling, Associate, Coaching, Generate Sales, Sales Manager, Sales Human Resources, Training, Branding, Interviewing, Merchandising
Companies Worked For:
Job Titles Held: