Asso Patient Service Spec Resume Example
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated ability to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance. Helpful Patient Service Representative with 10+ years of experience. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of customer services and commitment to patient happiness. Capable medical administrative professional with 10 +years+ years in patient services. Adept at directing visitors and callers, documenting patient details and updating EHR and financial systems.
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American Renal Associates – Circleville , OH
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Contacted insurance company to verify patient coverage before visit.
Vanderbilt Medical Group – City , STATE
- Cared for patients by providing , personal care and ambulation.
- Assisted patients with activities of daily living under guidance of Nurse technician.
- Documented observations and baseline measurements in medical records.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to Supervisor.
- Supported patient admissions, discharges and transfers to promote team efficiency.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Vanderbilt Home Health Agency – City , STATE
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Obtained client medical history, including medication information, symptoms and allergies.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to my supervisor.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided total hygiene care to 5 to 6 patients per shift by assisting with skincare, bathing and toileting.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Completed all home cleaning tasks, including dusting, washing dishes, laundry and vacuuming.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
East High School - City
Communication: My strong point for my job is to always be friendly and smile.
answer the phones with a smile . When patients come to the office they know me by my name. I treat everyone with respect and I am a team player.
Leadership: I train new employee when they are hired for a Associate Patient Service Specialist. I was the Chairman of our staff meeting. I am a Leader.
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Resume Overview
School Attended
- East High School
- Tennessee State University
- Trevecca Health Care
Job Titles Held:
- Asso Patient Service Spec
- Patient Care Technician
- Certified Nurse Technician
Degrees
- High School Diploma : 05/1984
No Degree : Nursing
No Degree : Certified Nurse Technician
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