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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Skills
  • Bilingual
  • Store/Staff Management
  • Store Merchandising
  • Visual Merchandising
  • Store Operations
  • Sales and Marketing
  • Customer-Oriented
  • Opening and closing procedures
  • Multicultural sensitive
  • Organizational Skills
  • Strong customer relations
  • Able to persuade others effectively
  • Problem-solving skills
  • Social perceptiveness
  • Creative problem solver
  • Exceptional communication skills
  • Proficient in cash management
  • Scheduling
  • Strategic advertising
  • Team player
  • Coaching & corrective action
  • Communication skills; verbal and written
  • Work well in fast paced environments
  • Quick learner
  • Inventory Control
  • MS Office
Professional Summary

Accomplished Assistant Store Manager with 9 years of retail experience, skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences, and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency, and maximizing profits. Motivational, and integral leader skilled at building relationships with customers, employees and senior management. Effective merchandising leader bringing demonstrated success in leveraging visual display prowess to express brand vision.

Work History
Assistant Store Manager, 07/2015 to 09/2020
Gap Inc. - Holland, MI
  • Conducted weekly walk-throughs with General Manager to discuss interior visual displays, including store window presentation.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands. Supervised payroll corrections for accuracy and duplications.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Supervised and evaluated staff of 15-25 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Barista, 08/2013 to 07/2014
Starbucks Coffee Company - McAllen, TX.
  • Greeted customers entering store to ascertain what customer needs.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Ensured superior customer experience by addressing customer concerns demonstrating empathy and resolving problems on the spot.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Performed all position responsibilities accurately and in timely manner.
  • Communicated openly and honestly with management team during every shift to ensure it ran smoothly.
Café Server, 08/2011 to 08/2013
Barnes & Noble Booksellers - McAllen, TX.
  • Greeted customers and ascertained customer needs. Organized racks and shelves to maintain the visual appeal of the store.
  • Trained and served as a peer coach for new sales associates.
  • Set and recommended mark-up rates, mark-down rates, and selling prices for merchandise.
  • Planned and coordinated the availability of products for advertising and promotion purposes.
  • Educated employees on new merchandise during seasonal workshops.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Built long term customer relationships and advised customers on purchases and promotions.
Education
High School Diploma: : 2011Mission High School - Mission, TX
  • Majored in English Studies
  • Course work in Business Administration, Fundamentals of Communications, Strategic Sales and Retail Marketing, Business Administration and Management, and Spanish.
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Resume Overview

Companies Worked For:

  • Gap Inc.
  • Starbucks Coffee Company
  • Barnes & Noble Booksellers

School Attended

  • Mission High School

Job Titles Held:

  • Assistant Store Manager
  • Barista
  • Café Server

Degrees

  • High School Diploma : : 2011

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