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assistant store leader resume example with 5+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dependable Assistant Store Leader with demonstrated abilities to handle issues with tact and remain calm under pressure. Offering over 8 years of expertise in various roles for organizations in the sales/customer service industry. An enthusiastic personality with skills in customer service and sales. Sharp and talented professional promoting quick thinking and creativity through a career spent successfully improving weaknesses. Looking for a position where poise and an understanding of excellence will be highly valued. Responsive team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Dedicated and hardworking Assistant store leader leads and motivates workers to provide exceptional service every time. Knowledgeable about all aspects of store operations to target improvements and enhance operations. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Team development
  • Customer relationships
  • Policy execution
  • Mentoring and coaching
  • Employee management
  • Leadership development
  • Customer outreach
  • Time management
  • Computer skills
Experience
03/2021 to Current Assistant Store Leader Faherty Brand | Sag Harbor, NY,
  • Kept store properly maintained to specific corporate standards.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Maintained open door policy to help employees feel comfortable voicing concerns at any time.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Interviewed and hired qualified employees to provide top-quality service.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Coached employees to help each reach true potential and grow skill sets.
  • Recruited individuals with talent, drive and experience to add dimension to organization
  • Measured goal achievement by recording daily cash flow, reviewing sales reports and producing financial statements.
  • Established and modeled positive service attitude to meet company's expected guidelines.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
  • Dealt with customer complaints and rectified product and service issues.
  • Coordinated restocks to keep retail displays organized and full for customers.
  • Supervised work of cashiers, including training new team members and monitoring performance.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Oversaw annual store budget and worked closely with corporate and financial departments on reporting and payroll.
  • Contributed to merchandising ideas at team meetings to increase sales.
  • Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
  • Helped each team increase business with improved approaches to planning and product line management.
  • Formulated pricing plans by reviewing merchandise activities and determined additional needs for sales promotions.
  • Created successful plans to maximize profits and reduce loss.
  • Increased sales by optimizing in-store promotional strategies.
10/2019 to 09/2020 Collections Agent, Receptionist Under Armour, Inc. | Bricktown, NJ,
  • Identified past due accounts and contacted account holders to arrange payment.
  • Answered and directed incoming calls using multi-line telephone system.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Updated account status records and collection efforts.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Resolved billing discrepancies and customer credit issues.
  • Monitored accounts to identify overdue payments and pursue timely remedies.
  • Maintained accurate records and reported on collection activity and accounts receivable status.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Processed payments and updated accounts to reflect balance changes.
  • Placed outbound collections calls daily to approximately 100+ account holders.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Reduced aged accounts by collecting on approximately 15-20 accounts daily.
  • Pursued collections from delinquent customers and eliminated scan loss, saving over $3.5 mil annually.
  • Followed up on legal claims to update and verify status or patients' of outcome and obtain due payments.
01/2020 to 02/2020 Store Associate UPS-Brentwood | City, STATE,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Responded to customer questions about products and services.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Managed cash register operations using POS system, including processing sales and returns.
07/2015 to 08/2019 Lead Kennel Technician, Bather, Front Desk Livermore Ranch Kennels | City, STATE,
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Bathed approximately 20-40 animals per 8-10-hour shift.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
  • Unloaded and organized supplies and product inventory.
  • Walked animals outside to avoid accidents in play areas or bedding.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
  • Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
  • Monitored animals during group play sessions for signs of aggressive or fearful behavior.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Delivered excellent service to pet owners to drive repeat business.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Kept dogs safe by remaining alert to environmental conditions such as hot pavements or nearby animals.
  • Created and optimized employee schedules for shift coverage.
  • Walked dogs while enforcing good behavior and manners.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Scheduled meetings and meeting rooms for internal personnel, partners and clients.
Education and Training
Expected in 06/2016 High School Diploma | Heritage High School, Brentwood, CA, GPA:
Accomplishments

Can provide numerous reviews regarding my professionalism as well as customer service skills.

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Resume Overview

School Attended

  • Heritage High School

Job Titles Held:

  • Assistant Store Leader
  • Collections Agent, Receptionist
  • Store Associate
  • Lead Kennel Technician, Bather, Front Desk

Degrees

  • High School Diploma

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