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assistant store leader resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Inventory Management
  • Cash Management
  • Policies and Procedures
  • Team Building and Leadership
Experience
Assistant Store Leader, 09/2019 - Current
Kroger Bannockburn, IL,

I do schedules, answer phones, hire people, fire people, book work, computer work, review cameras for several different things, delegate tasks to coworkers, work in the kitchen, cook, order supplies for store, do inventory, do shelf audits, write reviews for coworkers, have conferences with coworkers on issues we have, run register, add money and take money from recycler and self check outs.

  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Answered customer queries and complaints and provided prompt solutions.
  • Tracked store inventories and ordered new materials to prevent shortages.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Interviewed and hired qualified employees to provide top-quality service.
  • Coordinated restocks to keep retail displays organized and full for customers.
  • Recorded quantities of damaged, faulty or expired items in product reports.
  • Received store deliveries and transported items to correct facility locations.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Dealt with customer complaints and rectified product and service issues.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Handled customer transactions and balanced cash drawers.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Coached employees to help each reach true potential and expand skill sets.
  • Maintained clean and organized facility to prevent accidents, damages and lost items.
  • Maintained open door policy to help employees feel comfortable voicing concerns.
Receptionist, 11/2015 - 04/2021
Gamestop Corp. Aurora, CO,
  • It was a seasonal job from November to April every year. I started as a receptionist for the first 4 years and then I started doing taxes for the last 2 years.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Transcribed tapes and notes from meetings into prescribed formats.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Collated, bound and stored computer-generated reports.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Scheduled and confirmed appointments and meetings for management team.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Scheduled and confirmed appointments.
  • Sorted incoming mail and directed to correct personnel each day.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Updated and recorded customer or client information to maintain accounts.
Lead Teacher, Three-Year-Olds Classroom, 07/2013 - 03/2020
Boulevard Children Center City, STATE,

I opened the center in the morning and closed it at night a lot of times. I made snacks for the whole center, did dishes, watched children, taught children the basics and some, answered the phones, did tours , did lesson plans on computers, did other work on computers, filed paperwork for enrolled children, cleaned, ect….

  • Observed behavioral issues to alert parents or guardians.
  • Arranged classrooms to facilitate optimal education for student groups.
  • Differentiated instruction according to student skill level.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Enhanced lessons with smart board technology, iPads and computers to address common core goals.
  • Encouraged student critical thinking and discussion using variety of teaching techniques.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Organized and led activities to promote physical, mental and social development.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
  • Read aloud and played alphabet games to encourage early literacy.
  • Planned and organized variety of activities and field trips to aid mental and physical growth in children.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Supervised circle time, free play, outside play and learning and developmental activities.
Education and Training
GED: , Expected in 07/1998
-
Grubb YMCA - Des Moines, IA,
GPA:
Status -

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Resume Overview

School Attended

  • Grubb YMCA

Job Titles Held:

  • Assistant Store Leader
  • Receptionist
  • Lead Teacher, Three-Year-Olds Classroom

Degrees

  • GED

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