Assistant Store Leader Resume Example

Customer Experience & Sales Driving:

• Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
• Reported to store owner regarding all store and staff issues, financial goals and sales
• Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
• Achieves financial objectives by assigning daily goals and monitor monthly goals
• Developing store strategies to raise customers' pool, expand store traffic and optimize profitability

Operations:

• Created work schedules according to sales volume and number of employees
• Scheduled and led store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
• Minimized on-site cash with frequent bank deposits and high accuracy in predicting operations
• Completed all point of sale opening and closing procedures, including counting contents of cash register
• Checked prices and calculated totals for accurate invoice processing
• Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
• Rotated stock to ensure optimum appeal and minimize shrinkage
• Rotated merchandise and displays to feature new products and promotions
• Effectively and efficiently merchandise the store by making sure that the store is always full stocked
• Notify the buyers to ensure they buy enough stock as well as notify them about upcoming fashion trends
• Managed all aspects of store operations, including organization, maintenance and purchasing functions
• Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness

Training and Development:

• Oversaw, trained and encouraged a promoting culture of efficiency and performance
• Coached sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings
• Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to an already gifted team
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
• Developed strong working relationships with management and executive team through effective scheduling and communication skills
• Mentored and trained new hires, resulting in stronger staff development and increased productivity
• The ability to maintain and nurture a positive and fulfilling work environment. A positive work culture is one of the most important aspects to running a business efficiently

• As an In-Store Merchandiser, I drive the Customer Experience through merchandise presentation and supporting the Management Team in delivering Store results through leadership and the completion of visual and operational functions
• In this position, I use my creativity and love for fashion to create beautiful walls, displays, fixtures, windows, and floor-sets, that will offer the best customer experience possible
• Daily tasks include, completing markdowns, posting signage, completing shipment transfers to other locations, processing shipment, pushing out around twenty boxes a day of new shipment, inventory tracking, and keeping visual standards high
• Enhanced overall store appearance by applying careful consideration to product and display locations
• Developed merchandising strategy to efficiently move overstock
• Monitored and replenished display inventory and restructured according to available stock
• Managed aesthetically pleasing displays to showcase company products and increase sales
• Created interior displays to promote products in alignment with corporate sales objectives
• Promoted seasonal products and trends to ensure efficient movement of stock
• Supervised a team of up to ten merchandising employees and monitored adherence to company standards
• Followed merchandising guidelines to present visually appealing displays
• Completed all cleaning, stocking and organizing tasks in assigned sales area
• Stocked and replenished merchandise according to store merchandising layouts
• Supervised and directed all merchandise and shipment processing
• Completed all daily tasks and special assignments with an efficient and quality-driven approach
• Priced merchandise, stocked shelves and took inventory of supplies
• Prioritized helping customers over completing other routine tasks in the store
• Maintained established merchandising standards, including window, sales floor and promotional displays