LiveCareer-Resume

assistant store leader resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

I am a results-driven retail management professional determined to exceed company sales goals, and promote a innovative work culture. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Along with Store Management experience, I am well-versed as a Visual Merchandiser. Skilled in creating aesthetically pleasing merchandising displays to promote products and brand awareness. Eager to contribute to the team through a strong foundation in sales and merchandising strategy demonstrated over years of industry experience.
Beyond my retail industry experience, I have a passion for fashion. The core of fashion retail is ultimately helping a guest feel and look their best. Finding the perfect staple piece to an outfit can change the whole look. Whether it is a purse, watch, or coat, there is nothing like the final touches to perfection. Staying on top of fashion trends is one of the many reasons why I love retail.

Skills
  • Customer service-oriented
  • Motivational leadership style
  • Strong work ethic
  • Skilled problem solver
  • Goal-oriented
  • Relationship building
  • Training and development
  • Business planning
  • Brand integrity
  • Bank deposit procedures
  • Corporate visual standards
  • Inventory management
  • Product Knowledge
  • Retail merchandising
  • Shipment processing
Education
Sonoma State University Rohnert Park, CA, Expected in 12/2019 Bachelor of Science : Marketing - GPA :
Work History
Rite Aid - Assistant Store Leader
Olympia, WA, 10/2019 - Current

Brand Equity and Leadership:

  • Communicate and envision the Kate Spade New York brand aesthetic, brand philosophy and lifestyle to the sales team and customer
  • Ensured brand consistency and standards
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty

Client Service and Sales Driving:

  • Assisted with proactive client outreach initiatives through CRM and events
  • Utilize the CRM program for the mutual benefit of the customer and employee
  • Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales
  • Partner with SL to develop business driving initiatives that build a repeat business and attract new customers to the store
  • Assist Store Leader in optimizing sales goals and driving the overall business of the store
  • Educate team members on sales plans and important KPIs to ensure maximized business
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Investigated and resolved customer complaints through Medallia to foster satisfaction

Training and Development:

  • Trained new-hires on company procedures to better service customers
  • Built relationships with team members to ensure ability to address concerns and issues
  • Trained and developed team members in successful strategies to meet operational and sales targets
  • Conduct ongoing performance evaluations of associates and leaders with SL
  • Held others accountable for personal sales goals, HOP segments, and CRM capture
  • Delegated daily tasks, addressed employee questions, and resolved scheduling issues

Store Operations:

  • Assisted with general maintenance of store to keep environment perpetually clean and presentable
  • Supervised and completed payroll with accuracy
  • Created staff schedules and optimized schedules to keep coverage and service in line with forecasted demands
  • Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company's inventory and assets
  • Audit paperwork and all store procedures to ensure optimized loss prevention
  • Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
  • Accurately manage the processing of all POS transactions to maintain the integrity of the inventory
  • Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained
  • Efficiently complete daily shipment and keep the back of house organized
  • Communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to SL in order to increase customer service and sales
Carrier Enterprise - Store Manager
Lexington, SC, 08/2018 - 10/2019

Customer Experience & Sales Driving:

  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
  • Reported to store owner regarding all store and staff issues, financial goals and sales
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
  • Achieves financial objectives by assigning daily goals and monitor monthly goals
  • Developing store strategies to raise customers' pool, expand store traffic and optimize profitability

Operations:

  • Created work schedules according to sales volume and number of employees
  • Scheduled and led store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Minimized on-site cash with frequent bank deposits and high accuracy in predicting operations
  • Completed all point of sale opening and closing procedures, including counting contents of cash register
  • Checked prices and calculated totals for accurate invoice processing
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Rotated stock to ensure optimum appeal and minimize shrinkage
  • Rotated merchandise and displays to feature new products and promotions
  • Effectively and efficiently merchandise the store by making sure that the store is always full stocked
  • Notify the buyers to ensure they buy enough stock as well as notify them about upcoming fashion trends
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness


Training and Development:

  • Oversaw, trained and encouraged a promoting culture of efficiency and performance
  • Coached sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to an already gifted team
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills
  • Mentored and trained new hires, resulting in stronger staff development and increased productivity
  • The ability to maintain and nurture a positive and fulfilling work environment. A positive work culture is one of the most important aspects to running a business efficiently
Tilly's - In-Store Merchandiser
City, STATE, 01/2015 - 08/2018
  • As an In-Store Merchandiser, I drive the Customer Experience through merchandise presentation and supporting the Management Team in delivering Store results through leadership and the completion of visual and operational functions
  • In this position, I use my creativity and love for fashion to create beautiful walls, displays, fixtures, windows, and floor-sets, that will offer the best customer experience possible
  • Daily tasks include, completing markdowns, posting signage, completing shipment transfers to other locations, processing shipment, pushing out around twenty boxes a day of new shipment, inventory tracking, and keeping visual standards high
  • Enhanced overall store appearance by applying careful consideration to product and display locations
  • Developed merchandising strategy to efficiently move overstock
  • Monitored and replenished display inventory and restructured according to available stock
  • Managed aesthetically pleasing displays to showcase company products and increase sales
  • Created interior displays to promote products in alignment with corporate sales objectives
  • Promoted seasonal products and trends to ensure efficient movement of stock
  • Supervised a team of up to ten merchandising employees and monitored adherence to company standards
  • Followed merchandising guidelines to present visually appealing displays
  • Completed all cleaning, stocking and organizing tasks in assigned sales area
  • Stocked and replenished merchandise according to store merchandising layouts
  • Supervised and directed all merchandise and shipment processing
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Prioritized helping customers over completing other routine tasks in the store
  • Maintained established merchandising standards, including window, sales floor and promotional displays

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Resume Overview

School Attended

  • Sonoma State University

Job Titles Held:

  • Assistant Store Leader
  • Store Manager
  • In-Store Merchandiser

Degrees

  • Bachelor of Science

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