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JessicaClaire is a progressive and forward thinking leader demonstrating a consistent track record of results, team growth, and peer coaching. Equally strong qualifications in floor management, sales driving, and operations to help a sales team become well rounded. Jessicais an effective communicator, problem solver, and adaptor with a drive to help a team reach new heights of success by implementing innovative ideas.
2018 BIZ EXPERT.
2019 BIZ EXPERT I AND II.
CHARGE YOUR FUTURE GRAD (MDPP).
Continuous Learning Grad.
ASM spotlight on East Region.
- Monitoring 3 corporate locations, 5 authorized retail locations for performance and provided effective training to help each reach targets. Before arrival team attainment was at 51% for February and finished March at 90%.
- Implement creative sales and marketing strategies to assist sales team with reaching targets.
- Prospect, identified and cultivated relationships with First Net, business and First Responder facilities to promote product lines and solutions.
- Conduct weekly skill transfers to assist teams with development of marketing plans and drive acquisition.
- Taught New hire employees how to meet operational and sales goals with proactive strategies.
- Developed Sales Consultants through observations and healthy tension coaching to achieve high levels of success, including career-advancing promotions.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Won awards for most entertainment sold and asked to help developed a walk out watching video for entertainment.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Created and offered additional materials to enhance training.
- Scripted, recorded and uploaded instructional videos for remote learning students.
- Floor Lead - Responsible for assisting employees, customer service escalations, and dispatcher escalations.
- Provided high level of quality control, eliminating downtime to maximize revenue.
- Resolved billing and service issues for Cable, Internet, and Landline Consumer / Business customers.
- Trained new employees in procedures and policies in order to maximize team performance.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Reviewed employee performance and delivered constructive feedback to improve area of opportunity.
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Resume Overview
School Attended
Job Titles Held:
- Signature Sales Executive
- Assistant Retail Sales Manager
- Retail Sales Consultant
- Armstrong Cable CCR / Trainer
- Verizon CCR /Floor Supervisor
Degrees
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