Assistant Retail Sales Manager Resume Example
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ASSISTANT RETAIL SALES MANAGER
Professional Summary
Skills
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Work History
10/2018 to 12/2019Assistant Retail Sales ManagerGreenlane | New York , NY
- Educated customers on promotions to enhance sales.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Assisted customers with locating and choosing merchandise in any store department.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Led and developed management team of 3.
- Researched issues to obtain appropriate answers to customer inquiries.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Submitted reports to senior management to aid in business decision-making and planning.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Answered questions about store policies and concerns to support positive customer experiences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted customers by answering questions and fulfilling requests.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
11/2016 to 10/2018Retail Sales AssociateSeattle Children's Hospital | Kennewick , WA
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Tracked stock using company inventory management software.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Maintained organized, presentable merchandise to drive continuous sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Processed product returns and assisted customers with other selections.
- Prepared merchandise for sales floor by pricing or tagging.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Supported efficient and timely replenishment of sales floor merchandise.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Maintained clean sales floor and straightened and faced merchandise.
- Performed stocking and informed management of low inventory quickly.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Skilled using cash register including processing sales discounts and refunds.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Answered questions about store policies and concerns to support positive customer experiences.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Greeted customers entering store and promoted sales or special programs.
- Educated customers on promotions to enhance sales.
- Assisted customers with locating and choosing merchandise in any store department.
- Greeted customers, helped locate merchandise and suggested suitable options.
01/2016 to 12/2016Receptionist, Sales AssociateAs Good As It Gets Soul Food | City , STATE
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Routed incoming mail and messages to relevant personnel without delay.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Operated multi-line telephone system to independently handle over [Number] calls each day.
Education
09/2017GEDRegion 6, City
11/2013Cosmetology | Beauty IndustrySebring Career Schools, City
Medical Assisting The College of Health Care Professions, City, State
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Resume Overview
School Attended
- Region 6
- Sebring Career Schools
- The College of Health Care Professions
Job Titles Held:
- Assistant Retail Sales Manager
- Retail Sales Associate
- Receptionist, Sales Associate
Degrees
- 09/2017 GED
11/2013 Cosmetology | Beauty Industry
Medical Assisting
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