Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Developing brand messaging
Distribution center management
Process and procedure development
Merchandising operations
Strategic Selling
Problem Resolution
Project Organization
MS Office
Process Improvement
Team Management
Supervision
Customer Service
Relationship Development
Organization
Operational Improvement
Communications
Team Building
Budgets
Business Operations
Banking
Banking operations knowledge
Email communication
Email coding
Email Marketing
Email writing
Email account set up
Writing emails
Online chat and email
Email blasts and newsletters
Sales inventory operations planning (SIOP)
Performing room inspections
New product launching
Intake assessments
Closing tickets
Work History
10/2018 to 12/2019Assistant Retail Sales ManagerGreenlane | New York, NY,
Educated customers on promotions to enhance sales.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Assisted customers with locating and choosing merchandise in any store department.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Marked-down clearance items and relocated merchandise to proper store areas.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Educated staff on strategies for handling difficult customers and challenging situations.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Led and developed management team of 3.
Researched issues to obtain appropriate answers to customer inquiries.
Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Submitted reports to senior management to aid in business decision-making and planning.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Trained team members in successful strategies to meet operational and sales targets.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Answered questions about store policies and concerns to support positive customer experiences.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assisted customers by answering questions and fulfilling requests.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Kept orderly and accurate accounting records by monitoring sales documentation.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
11/2016 to 10/2018Retail Sales AssociateSeattle Children's Hospital | Kennewick, WA,
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Tracked stock using company inventory management software.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Maintained organized, presentable merchandise to drive continuous sales.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Processed product returns and assisted customers with other selections.
Prepared merchandise for sales floor by pricing or tagging.
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Supported efficient and timely replenishment of sales floor merchandise.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Maintained clean sales floor and straightened and faced merchandise.
Performed stocking and informed management of low inventory quickly.
Energized and motivated in performing sales floor activities including merchandising and selling.
Skilled using cash register including processing sales discounts and refunds.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Offered advice and assistance to customers, paying attention to special needs or wants.
Demonstrated items to customers and created customer awareness, interest and sales.
Provided excellent customer service to cultivate loyalty and satisfaction.
Answered questions about store policies and concerns to support positive customer experiences.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Greeted customers entering store and promoted sales or special programs.
Educated customers on promotions to enhance sales.
Assisted customers with locating and choosing merchandise in any store department.
Greeted customers, helped locate merchandise and suggested suitable options.
01/2016 to 12/2016Receptionist, Sales AssociateAs Good As It Gets Soul Food | City, STATE,
Collected and distributed messages to team members and managers to support open communication and high customer service.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Routed incoming mail and messages to relevant personnel without delay.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Operated multi-line telephone system to independently handle over [Number] calls each day.
Education
Expected in 09/2017GED | Region 6, Huntsville, TX, GPA:
Expected in 11/2013Cosmetology | Beauty IndustrySebring Career Schools, Huntsville, TX, GPA:
Expected in | Medical Assisting The College of Health Care Professions, Houston, TXGPA:
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