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Assistant Retail Sales Manager Resume Example

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JH
ASSISTANT RETAIL SALES MANAGER
Professional Summary
Skills
  • Developing brand messaging
  • Distribution center management
  • Process and procedure development
  • Merchandising operations
  • Strategic Selling
  • Problem Resolution
  • Project Organization
  • MS Office
  • Process Improvement
  • Team Management
  • Supervision
  • Customer Service
  • Relationship Development
  • Organization
  • Operational Improvement
  • Communications
  • Team Building
  • Budgets
  • Business Operations
  • Banking
  • Banking operations knowledge
  • Email communication
  • Email coding
  • Email Marketing
  • Email writing
  • Email account set up
  • Writing emails
  • Online chat and email
  • Email blasts and newsletters
  • Sales inventory operations planning (SIOP)
  • Performing room inspections
  • New product launching
  • Intake assessments
  • Closing tickets
Work History
10/2018 to 12/2019Assistant Retail Sales ManagerGreenlane | New York , NY
  • Educated customers on promotions to enhance sales.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Led and developed management team of 3.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assisted customers by answering questions and fulfilling requests.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
11/2016 to 10/2018Retail Sales AssociateSeattle Children's Hospital | Kennewick , WA
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Tracked stock using company inventory management software.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Processed product returns and assisted customers with other selections.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Performed stocking and informed management of low inventory quickly.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Skilled using cash register including processing sales discounts and refunds.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Greeted customers entering store and promoted sales or special programs.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Greeted customers, helped locate merchandise and suggested suitable options.
01/2016 to 12/2016Receptionist, Sales AssociateAs Good As It Gets Soul Food | City , STATE
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Operated multi-line telephone system to independently handle over [Number] calls each day.
Education
09/2017GEDRegion 6, City
11/2013Cosmetology | Beauty IndustrySebring Career Schools, City
Medical Assisting The College of Health Care Professions, City, State
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

67Fair
Resume Strength
  • Completeness
  • Length
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Region 6
  • Sebring Career Schools
  • The College of Health Care Professions

Job Titles Held:

  • Assistant Retail Sales Manager
  • Retail Sales Associate
  • Receptionist, Sales Associate

Degrees

  • 09/2017 GED
    11/2013 Cosmetology | Beauty Industry
    Medical Assisting

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