Assistant Retail Pharmacy Manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Results-focused Management and Human Relations professional with strength in patient services, staff hiring and development, and maintaining all business policies and regulatory compliances.
Proactive leader with strengths in communication and collaboration. Proficient in leveraging a happy and healthy, well trained and well skilled staff and promoting extensive customer service and compliance knowledge to create and sustain an efficient and patient-friendly experience. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes to win as a team, despite any circumstances or challenges. I love to work and coordinate with the staff and patients and care about each of of them on a personal and professional level.
Skills
Licensed Pharmacy Technician (have been licensed since 2006)
Personal service background, and have received many service awards and countless positive service recognition certificates
Ensuring a successful patient experience focused on proper and complete care and customer safety
Resolving complaints and customer concerns with success, diplomacy and grace
Management experience, over 16 years of extensive and successful Hiring and Staffing experience, and over 20 years of Human Relations and community liaison experience
Retail pharmacy operations
Insurance Verification
Patient Care and Education
Insurance billing
Quality assurance controls
Regulatory requirements and compliance controls
Personnel management
Education and Training
United States Air Force AcademyColorado Springs, CO, Expected in 05/1990 ā āAssociate of Science:Biology And Aerospace Science - GPA:
University Of Southern ColoradoPueblo, Colorado, Expected in 05/2004 ā āBachelor of Science:Biology, Minors in Business And Psychology - GPA:
Experience
Marquette University - Assistant Retail Pharmacy Manager Milwaukee, WI, 01/2005 - Current
Over 16 years of Senior Management and customer and patient care experience and project completion
Ability to overcome and succeed during extreme challenges
Exceeding Expectations evaluations in current position for over 10 years
Improved organization and supply management policies for all medicines and materials.
Counseled patients on proper use of medication and potential side effects of their treatments and medications
Filled and dispensed 500+ prescriptions each day.
Developed system of inventory recordkeeping and control to detect any shortages or discrepancies in controlled substances.
Responsible for ensuring payroll budget compliance
Responsible for all store staff maintenance and scheduling to ensure proper customer and patient care
Responsible for maintaining and monitoring all State and Federal compliance standards pertaining to pharmacy code, health code, Covid code, safety code, and regulatory codes of all kinds
Responsible for maintaining all customer care standards in all store departments
Responsible for proper care of customer complaints and customer and patient concerns
Responsible for all store interviewing and hiring, and maintaining proper staffing levels
Extremely capable and compliant Human Relations officer for the past 16 years to maintain a happy and healthy staff environment
University Of Southern Colorado (Now CSU-Pueblo) - Adjunct Professor City, STATE, 08/1998 - 12/2004
Implemented different teaching styles to meet needs of diverse student population.
Developed and adjusted course syllabus according to curriculum and university guidelines.
Documented student assignments, attendance and test scores in online reporting systems.
Tutored and coached students to help achieve personal and academic goals.
Taught courses in the chemistry and biology departments and have extensive curriculum development skills, instruction skills, and laboratory skills
I have extensive training and skills for finding ways to help people absorb and retain the chosen learning materials and finding innovative ways to help people learn across various learning styles
I work well with groups and have hosted many workshops and training sessions with great success
I was the community outreach coordinator for our departments, and hosted learning workshops for Pueblo School District students to come to learn about the environment, genetic research and microbiology, and anatomy and physiology science
United States Air Force Academy - United States Air Force Academy and USAF City, STATE, 05/1988 - 03/1995
Heavy emphasis on science and engineering and aerospace science training.
Extensive military efficiency and support training.
Responsible for cadet integration and human relations support.
Responsible for community liaison duties and interpersonal communications with the civilian community
Responsible for Human Relations follow-through on cases and situations needing advanced understanding and support to ensure acceptable outcomes
Additional Information
Professional References:
Marilyn Glaublensklee, Graduate of University of Southern Colorado Phone: (510) 393-1521
M. Zan Aung, Pharmacy Manager for Walgreens Company Phone: (720) 425-4806
Melanie Sherlock, Staff Pharmacist for Walgreens Company Phone: (XXX) 649-6729
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