Assistant Manager Key Holder resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Driven Legal Assistant/Paralegal with over ten years of experience in Personal Injury law. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action. Well-organized in organizing case files, preparing documents and coordinating legal files. Proven expertise in managing exhibits and all case pleadings. Strong skills in writing, organizing and project managing cases related to Criminal, Family Law and Personal Injury law. Proficient in conducting legal research, collecting witness statements and organizing files, experienced in drafting legal documents, scheduling appointments, managing client files and interacting with clients. Knowledge of Georgia State Court and Superior Court rules of practice and procedure. Focused Accounts Receivable Supervisor with four years of experience successfully managing a staff of four clerks. Adept at cultivating new relationships with clients while maintaining individualized communication with pre-existing ones and efficiently train a team of clerks to increase profits, decrease loss and streamline accounts receivable processes. Skilled in financial statement preparation, general ledger activities, accounts receivable processing and collections.

  • Staff Supervision
  • Operations management
  • Proficient in MS Office
  • Document filing, preparation
  • Criminal Law
  • Legal Research
  • Specialty in Personal Injury law
  • Negotiation
  • Payment schedule determination
  • Billing and collections
  • Accounts Receivable
  • Account updating
Work History
03/2020 to 05/2020
Assistant Manager / Key Holder Apex Systems Atlanta, GA,
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Maintained proper product levels and inventory controls for all merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Rotated merchandise and displays to feature new products and promotions.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Managed inventory control, cash control and store opening and closing procedures.
01/2008 to 01/2018
Legal Assistant/Office Manager/Paralegal Allman & Peters Attorneys At Law City, STATE,
  • Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
  • Managed billable hour tracking, payroll, client invoicing and schedules for two attorney office.
  • Managed day-to-day legal activities such as subpoena services for Civil/Criminal/Family Law/Personal Injury attorney office with two attorneys.
  • Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings.
  • Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
  • Created and implemented all policies, work flow processes and work assignments.
  • Conferred with clients and other involved parties to gather and track case information.
  • Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw, and print sources.
  • Directed and coordinated law office activities, including service of subpoenas and scheduling of depositions.
  • Communicated pertinent information to clients via phone, email and mail.
  • Assisted with client interviews and took meticulous notes for inclusion in reports.
  • Reviewed regulations regarding procedures and requirements for class action suits.
  • Scheduled meetings, hearing, mediations and settlement conferences.
  • Managed communication between counsel, clients and court.
  • Gathered, organized and maintained case files.
  • Oversaw trial preparation, including managing briefs, pleadings, notices, motions and discovery.
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
03/2003 to 11/2007
Accounts Receivable Supervisor Auto Loan Finders City, STATE,
  • Set goals for accounts receivable team of four clerks, developed strategies to meet goals.
  • Resolved complaints from clients and customers, fielded overall company reviews.
  • Managed over one hundred accounts worth over a million dollars while supervising a team of four clerks.
  • Conducted census, financial and insurance reports of payers to determine necessary actions for overdue or credited accounts.
  • Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks.
  • Posted revenues by verifying and entering transactions from lock box and local deposits.
  • Posted customer payments by recording cash, checks and credit card transactions.
  • Verified discrepancies, resolved clients' billing issues.
  • Reconciled daily AR ledger, verified proper posting.
  • Maintained records by imaging invoices, debits and credits.
  • Processed incoming payments in accordance with established financial policies.
  • Prepared bills receivable, invoices and bank deposits.
  • Updated aging reports based on daily audits.
  • Completed daily process adjustments to maintain accuracy.
  • Resolved valid or authorized deductions by entering adjusting entries.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Managed files and records for clients, adhered to safety procedures to prevent breaches and data misuse.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Set goals for accounts receivable team of 4 clerks and developed strategies to meet goals.
  • Resolved complaints from clients and customers, fielded overall company reviews.
  • Conducted census, financial and insurance reports of payers to determine necessary actions for overdue or credited accounts.
Expected in
Associate of Science: Accountancy
Auburn University - Auburn, AL,
Expected in 06/1992
Associate of Science: Accounting
North Metro Technical Institute - Acworth, GA,

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Resume Overview

School Attended

  • Auburn University
  • North Metro Technical Institute

Job Titles Held:

  • Assistant Manager / Key Holder
  • Legal Assistant/Office Manager/Paralegal
  • Accounts Receivable Supervisor


  • Associate of Science
  • Associate of Science

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