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assistant housekeeping supervisor resume example with 19+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Talented Manager, and Team Leader offering ten years of success in multiple types of environments. Strategic thinker with microsoft, customer service, and typing proficiency. Proven ability to build effective teams, or work independently. Committed to identifying and leveraging opportunities for growth. Obtained Diploma as a Medical Office Tech., and Certification as a Receptionist. Maintained a 3.56 GPA while working a full time job, raising three young children, was also Secretary of Phi Beta Lambda at my college. Just an example of my will to succeed.

Skills
  • Inventory monitoring
  • Resource allocation
  • Time management
  • Facilities maintenance
  • Safety protocols
  • Employee performance evaluation
  • Team building
  • MS Office
  • Administrative support
  • Vendor relationship management
  • Production scheduling
Experience
06/2017 to 12/2019 Assistant Housekeeping Supervisor Wyndham Hotels & Resorts Inc. | Round Rock, TX,
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Completed daily routines and provided excellent customer service to maintain operations throughout entire facility.
  • Managed team of employees, daily progress reports and overall project planning.
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Established and implemented new procedures for standard maintenance scheduling.
  • Implemented improved training procedures to better develop new personnel.
  • Monitored maintenance scheduling and reported maintenance team information to management.
  • Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
08/2015 to 06/2017 Executive Housekeeper State Of Nebraska | Omaha, NE,
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Organized supplies for efficient use based on expected customer needs.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Established and implemented new procedures for standard maintenance scheduling.
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Minimized costs by working and negotiating with multiple suppliers.
  • Streamlined processes for electrical, hydraulic and pneumatic systems to maintain high standards of efficiency and safety.
  • Managed team of employees, daily progress reports and overall project planning.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Implemented improved training procedures to better develop new personnel.
  • Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
  • Provided insight and information to management regarding onsite improvement project specifications.
  • Managed maintenance activities, including supervising staff and inspecting equipment.
  • Safely and efficiently finished repairs while supporting team members with tasks.
  • Monitored maintenance scheduling and reported maintenance team information to management.
06/2012 to 06/2015 Customer Service Manager Altra Holdings, Inc. | Columbia City, IN,
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Automated contact management system to maintain efficient client organization.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Supported organizational change in processes from paper billing to electronic invoicing systems to boost efficiency.
  • Developed new sales scripts and strategies to expand profit opportunities.
  • Initiated development and implementation of customer service management training process.
  • Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
  • Mitigated regulatory risks by leading and developing sales analysis team protocol and compliance initiatives.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Limited customer inquiry delays by efficiently scheduling staff across 3 shifts.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Interviewed, hired and trained new quality-focused customer service representatives.
03/2000 to 02/2012 Certified Nursing Assistant Valley Health | Front Royal, VA,
  • Documented activities and recorded information in EMR system.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Education and Training
Expected in 06/2004 to to Diploma | Medical Office Tech Rowan Technical College, Morehead, KY GPA:
Expected in 06/2000 to to Certificate | Certified Nursing Assistant Kellogg Community College, Battle Creek, MI GPA:
Expected in 05/2000 to to GED | Morehead State University, Morehead, KY GPA:

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Resume Overview

School Attended

  • Rowan Technical College
  • Kellogg Community College
  • Morehead State University

Job Titles Held:

  • Assistant Housekeeping Supervisor
  • Executive Housekeeper
  • Customer Service Manager
  • Certified Nursing Assistant

Degrees

  • Diploma
  • Certificate
  • GED

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