Hardworking Cleaning professional bringing 22 years of experience in the hospitality settings. Self-motivated and efficient with ability to handle all facets of facility cleaning. Accustomed to enforcing proper use of hazardous chemicals. Seasoned open to new challenges and opportunities. Able to learn quickly and enthusiastic about contributing to dynamic teams. Hardworking and able to work long hours while lifting up to 40 pounds. Dependable manager offering 22-year history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Exceptionally organized Housekeeper bringing 22 years in commercial and residential cleaning. Adept at efficiently completing tasks in independent or team-based fashions to achieve and maintain high client satisfaction. Thorough my many years experienced in managing housekeeping from 175 units to 2000-rooms, from 3 star to 4-star hotel. Expertise in inspecting units, maintaining adequate inventory and supplies and organizing laundry services. Offering 40 plus hours of availability per week, including evenings and weekends. Enthusiastic manger eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of all and any challenge and training in hospitality management . Motivated to learn, grow and excel in any oppurtunity.
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- Managed team productivity and workflow to exceed quality standards.
- Completed shift reports and other business documentation.
- Managed staff of18 plus housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Coordinated household cleaning service operations, including driving business development and managing client relations.
- Worked with front desk to respond promptly to all guest requests.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Evaluated employee performance and developed improvement plans.
- Directed team of 18plus personnel in busy hotel with 2000 rooms.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to ensure timely task completion
- Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
- Completed shift reports and other business documentation.
- Managed staff of 18 housekeepers.
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Evaluated employee performance and developed improvement plans.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to ensure timely task completion
- Supervised daily operations, including employee performance, preventive maintenance and safety.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Examined 5 showrooms,3 bars, halls and lobbies to determine need for repairs and replacement of furniture or equipment.
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
- Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
- Kept bathroom facilities well-cleaned, stocked and properly maintained for staff and guests.
- Established and maintained clean and comfortable environments in public buildings by vacuuming, cleaning windows and dusting.
- Dusted all furniture and fixtures thoroughly and carefully.
- Used approved cleaning products on various surfaces, including carpets and seats to reduce bacterial growth and prevent spread of viruses.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
- Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
- Supervised supplies in inventory, including and janitorial,bar,alcohol products and submitted lists to my immediate manager for items requiring immediate reorder.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Established and maintained clean and comfortable environments in private homes by vacuuming, cleaning windows and dusting.
- Kept building entryway glass clean and polished for professional presentation.
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Offered deep cleaning expertise to clients in need of extra support for neglected areas.
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Resume Overview
School Attended
- Arroyo Grande High School
Job Titles Held:
- Assistant Housekeeping Manager
- Housekeeping Manager
- Lead Porter
- Homecleaner
Degrees
- High School Diploma
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