LiveCareer-Resume

assistant housekeeping manager resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated assistant house keeping manager who supervises and inspects cleaning of guest units and common areas and oversees completion of necessary corrections. Maintains knowledge of proper chemical and hazardous material handling. Takes ownership and quickly responds to guest requests and opportunities to drive guest satisfaction.

I am also and experienced, hardworking, store receiver well-versed in using problem-solving and organizational skills to coordinate shipping and receiving duties. Accustomed to successfully examining shipments and facilitating vendor resolutions with little oversight. Excellent document management and deadline monitoring skills. I held three separate positions with my Time at Tractor Supply Co. Each with the intent and expectation to move up within the company.

Skills
  • Buffering equipment operations
  • Maintenance scheduling
  • Expense tracking
  • Polishing surfaces
  • Employee training
  • Department coordination
  • Quality improvements
  • Washing windows
Education and Training
Winchester Community High School Winchester, IN Expected in 05/2005 High School Diploma : - GPA :
Experience
Pyramid Hotel Group - Assistant Housekeeping Manager
Athens, OH, 09/2021 - Current
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Organized supplies for use based on expected customer needs.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Used quick defense cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
  • Used standard personal protective equipment to minimize chemical splashing incidents.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Educated staff on safety procedures, OSHA requirements and company policies.
  • Established department goals and deadlines.
Whole Foods - Store Receiver
Detroit, MI, 07/2018 - 09/2021
  • Reviewed work orders to check correctness of deliveries.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Organized storage areas to maximize movement and minimize labor.
  • Prepared and processed shipping documents and routed materials and bills of lading.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Generated accurate work orders, bills of lading and shipping orders to manage accurate routing of materials.
  • Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
  • Prepared packages, calculated postage and verified details for shipments.
  • Prepared shipments for postage through careful packing, sealing and labeling of materials.
  • Coordinated resolutions to independently handle damages, shortages and nonconformance.
  • Determined best shipping method for materials, considering shipping procedures, routes and rates.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Maintained necessary inventory to meet shipping and receiving demands.
Fedex Cross Border - Team Leader Manager
Houston, TX, 07/2018 - 09/2021
  • Fostered positive employee relationships through communication, training and development coaching.
  • Solved problems, handled escalated issues and mitigated risks.
  • Oversaw daily workloads and workflow for smooth operations.
  • Delegated work assignments and prioritized tasks.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Supervised and monitored team productivity by observing daily activities such as freight day
  • Initiated training sessions and coached employees to develop effective staff.
  • Drove staff performance by creating incentives and positive work atmosphere.
  • Drove account financials through team utilization, optimal staffing levels and schedule adherence.
  • Coordinated and encouraged professional development among direct reports.
  • Established quarterly and annual goals as well as operational tactics to achieve targets.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Universal Health Services - Cashier
Shippensburg, PA, 07/2018 - 09/2018
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and carefully bagged purchases to prevent merchandise breakage.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Discounted purchases by scanning and redeeming coupons.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Used suggestive selling techniques to promote add-on sales.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Reported pricing discrepancies to supervisor.
  • Answered customer questions and provided store information.
  • Processed refunds for worn, damaged and broken merchandise.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Recommended complementary and discounted items to customers to increase sales.

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Resume Overview

School Attended

  • Winchester Community High School

Job Titles Held:

  • Assistant Housekeeping Manager
  • Store Receiver
  • Team Leader Manager
  • Cashier

Degrees

  • High School Diploma

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