Dedicated Assistant Housekeeping Manager offering more than 7 years in the hospitality industry, as well as in-depth knowledge of Housekeeping.
Direct all activities of assistant Housekeeping Manager and Office Coordinator to ensure communication and follow-up on any problems, guest requests, special requirements, etc;
Take phone calls and radio requests from guests, Front Office and Guest Service and direct room attendants and housemen to complete the required tasks, all of which will be kept in a daily log book;
Dispatch and receive guest laundry, employee uniforms, and all house linens to/from outside laundry companies; coordinate and resolve any issue or problem that may arise between the hotel and the outside cleaner;
Keep record of all lost and found items as needed;
Supervise and control the re-supplying of linen closets, amenities, chemicals, linens, terry, etc;
Checks rooms (check out and occupied) daily, and ensures that quality is being maintained by the Room Attendants and Housemen;
Ensures that standards in rooms and public areas are being enforced by the assistant Manager, room attendants and housemen;
Oversee the smooth operation of afternoon and night shifts;
Staffing and scheduling with the Housekeeping Department, adhering to strict budget control;
Ensuring that all of the staff has sufficient tools to complete their duties;
Collect from room attendants their reports and keys, and ensure that all guest room floors are in order;
Report to General Manager;
Foster good relations and teamwork with all other departments in the hotel;
Strives to always achieve utmost guest satisfaction in any situation;
Overall administration of all employees assigned to the Housekeeping Department;
Open the Housekeeping Department as needed, prepare and designate room attendant's and housemen daily assignments including PM room attendants, turn-down and late check-out rooms, as well as DND room assignments.
Advised admitting personnel of rooms ready for occupancy. Checked and maintained equipment to ensure it is in working order. Resolved performance and personnel problems. Worked with staff to ensure services are provided efficiently and timely. Implemented company standards and procedures. Forecasted levels of staffing for the facility. Investigated complaints and took corrective action.
Inspected rooms to ensure cleanliness and report room readiness to the front desk staff. Ensured standards were met for room uniformity. Provided translation services for Spanish and Portuguese speaking guests. Supervised 10-15 employees and provided guest information services.
Diagnosed and corrected mechanical problems with on-site equipment. Maintained pool pump and A/C unites. Created and implemented a maintenance schedule. Assisted with painting rooms and testing machinery.
Completed hotel inventory and deliveries. Organized storage unites and maintained clean lobby's and common areas. Contacted housekeeping or maintenance staff as needed. Greeted customers and provided resolution to any hotel issues.
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