asc patient services representative resume example with 18+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Hardworking and reliable in any position with strong ability in getting the job done and going above and beyond. Offering my experience, interpersonal skills and analytical aptitude in assisting the growth, development of a company . Highly organized, proactive and punctual with team-oriented mentality.

  • Appointment confirmation
  • Medical billing
  • Recording histories
  • Medical filing
  • Bookkeeping support
  • Sterilization procedures
  • First Aid/CPR
  • Communication
  • Flexible
  • Troubleshooting
  • Training & Development
  • Friendly, positive attitude
  • Organizational skills
  • Reliable and trustworthy
Education and Training
Royal High School Simi Valley, CA Expected in GED : - GPA :
Moorpark College Moorpark, CA Expected in 06/1995 Associate of Applied Science : Exotic Animal Training - GPA :
  • Completed coursework in 2 year program of Exotic Animal Training
  • Completed continuing education in general classes for degree
Lineage Logistics - ASC Patient Services Representative
Moss Landing, CA, 02/2012 - Current
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Utilized customer service skills and detailed system knowledge to support surgery and clinic operations.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Checked claims for errors, corrected issues and mailed out promptly.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled patient appointment and procedures with Nextgen System.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Created agendas and communication materials for team meetings.
  • Answered patient calls to assist with customer questions and concerns.
  • Improved profit margins by streamlining operations and workflow.
  • Performed site evaluations, customer surveys and team audits.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Havasu Regional Medical Center - Scheduler, Lead Mammo Secretary, Records Assistant
City, STATE, 11/2003 - 02/2007
  • Revised production schedules to account for changing designs, shortages and other types of interruptions.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Analyzed demand and recommended updates to calendar schedule, program trip to CA to learn how to use scheduling online to better accomdate prompt appointments
  • Submitted new system orders and completed related paperwork.
  • Documented production volume, materials consumption and quality issues in Raintree system to keep management well-informed and support proactive planning.
  • Scheduled and confirmed appointments.
  • Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
  • Promoted 100% government regulation adherence by maintaining confidential documentation.
  • Consulted with department supervisors and teams to evaluate needs and discuss corrective actions for individual concerns.
London Bridge Resort - Executive Secretary, Sales & Development Weddings
City, STATE, 01/2001 - 12/2003
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Restocked office and break room supplies to maximize team productivity.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Researched topics of interest and culled gathered information to produce concise reports.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Surpassed daily sales goals by cross-selling services while promoting weddings and promoting additional products.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Prepared cash deposits with zero discrepancies and went to banks for deposits.
  • Negotiated and closed deals with minimal oversight.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Cheryl's Daycare - Owner/Operator
City, STATE, 03/1998 - 01/2001
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Documented daily activity in logs to analyze child's development over time.
  • Secured indoor and outdoor premises to protect children under care.
  • Prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Kept children safe and secure at all times.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Incorporated music and art activities to encourage creativity and expression.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Assisted children in development of social, communication and problem-solving skills.

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Resume Overview

School Attended

  • Royal High School
  • Moorpark College

Job Titles Held:

  • ASC Patient Services Representative
  • Scheduler, Lead Mammo Secretary, Records Assistant
  • Executive Secretary, Sales & Development Weddings
  • Owner/Operator


  • GED
  • Associate of Applied Science

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