asc patient service representative resume example with 18+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Results-focused professional with strength in interpersonal skills, analytical aptitude and extensive experience. Proactive leader with strengths in communication and collaboration. Proficient in leveraging the medical field and administrative knowledge to promote the development of a company. Committed to managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Appointment confirmation
  • Bookkeeping support
  • Patient interviewing skills
  • Medical billing
  • Medical filing
  • Office administration
  • Sterilization procedures
  • Scheduling appointments
  • Working collaboratively
  • Customer service
  • People skills
  • Clerical
02/2012 to Current ASC Patient Service Representative Lineage Logistics | Algona, IA,
  • Utilized customer service skills and detailed system knowledge to support surgical and clinic operations.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Scheduled patient appointment and procedures with Nextgen System.
  • Referred patients to appropriate professionals and services.
  • Ran credit card batches and balanced deposits on a daily basis.
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Answered patient questions and fielded complaints.
  • Checked claims for errors, corrected issues and mailed out promptly.
  • Provided consultations for patients about rights and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
11/2002 to 02/2007 Scheduling, Mammo Secretary, Records Assistant Havasu Regional Medical Center | City, STATE,
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Planned and executed corporate meetings, lunches and special events for groups.
  • Revised and maintained master calendar for client appointments.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Documented and shared meeting minutes.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
03/2000 to 12/2002 Executive Secretary, Sales & Marketing London Bridge Resort | City, STATE,
  • Researched topics of interest and culled gathered information to produce concise reports.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Surpassed daily sales goals by cross-selling and promoting additional products.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Negotiated and closed deals with minimal oversight.
02/1998 to 01/2000 Owner/Operator Cheryl's Daycare | City, STATE,
  • Documented daily activity in logs to analyze child's development over time.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
  • Maintained organized and clean classroom and work areas.
  • Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
  • Prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Enforced rules to teach manners and maintain safe environment.
  • Kept children safe and secure at all times.
  • Recorded information about behavior, food service and medication dispensing.
  • Identified concerns and signs of emotional or developmental problems and discussed issues with management and families.
  • Secured indoor and outdoor premises to protect children under care.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
Education and Training
Expected in GED | Royal High School, Simi Valley, CA GPA:
Expected in Associate of Applied Science | Moorpark College, Moorpark, CA GPA:
  • Completed coursework in Exotic Animal Training and general coursework

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Resume Overview

School Attended

  • Royal High School
  • Moorpark College

Job Titles Held:

  • ASC Patient Service Representative
  • Scheduling, Mammo Secretary, Records Assistant
  • Executive Secretary, Sales & Marketing
  • Owner/Operator


  • GED
  • Associate of Applied Science

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