Animal Research Technician Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced Jobseeker with over 10 years of experience in Animal Industry. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and training in multiple areas. Motivated to learn, grow and excel in the Veterinary Industry. Hardworking and passionate jobseeker with strong organizational skills eager to secure a position in Veterinary environment. Ready to help team achieve company goals.

  • Laboratory and field research
  • Nutrition understanding
  • Technical assistance
  • Field technical services
  • Reading comprehension
  • Flexible & Adaptable
  • First Aid/CPR
  • Critical thinking
  • Analytical skills
  • Basic math
  • Teambuilding
  • Microsoft Office
  • Organization and Time management
  • Clerical
  • Self-motivated professional
  • Multitasking abilities
  • Planning and Coordination
Work History
Animal Research Technician, 01/2020 to Current
Boehringer IngelheimBakersfield, CA,
  • Administered and monitored sedation and conducted euthanasia aligned with study protocols and direction of site veterinarian or delegate.
  • Restrained and manipulated animals for routine and emergency procedures.
  • Recorded scientific information on documents provided with study protocols or standard department forms.
  • Treated animals following veterinarian direction.
  • Provided animal husbandry and care by feeding, watering and offering enrichment materials.
  • Carried out scientific clinical observations and disease outcome assessments by recording lameness, behavior, respiration and central nervous system effects.
  • Increased efficiency of production operations by improving animal health and controlling diseases.
  • Conducted in-depth screenings to evaluate health of individual animals.
  • Compiled, analyzed and reported on research activities and care plans.
  • Worked flexible hours; night, weekend, and holiday shifts.
Customer Service Representative/Front Office Manager, 04/2018 to 01/2020
Agape Pet ServicesCity, STATE,
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Used Animal Cremation expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained store equipment, printers and fax machines.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Entered data into Microsoft Word system, implementing tight safeguards to secure financial and personal information.
  • Negotiated manufacturing service agreements and quality standards.
Front Desk Receptionist/Veterinary Assistant, 08/2012 to 04/2018
Eastern Randolph Veterinary ClinicCity, STATE,
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Resolved customer problems and complaints.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Corresponded with clients through email, telephone or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Kept records in CRM to maintain customer data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.
  • Answered and quickly redirected large volume of calls on central sy
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Managed medical intervention and therapy for animals in collaboration with Veterinarian.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Bathed and dipped dogs afflicted with different types of parasitic infections and applied specific medications for itch relief.
  • Assisted senior staff with blood analyses and physical assessments.
  • Answered owner animal health questions and advised on best care practices.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Managed adjoining veterinary supply shop that sold medications, animal food and pet equipment.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
  • Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Performed dental extractions with no periosteal elevation, no tooth resectioning, and no bone resectioning.
  • Administered medications to animals in treatment and documented changes in condition.
: , Expected in
University of North Carolina At Greensboro - Greensboro, NC
High School Diploma: , Expected in 05/1993
Northwest Guilford High School - Greensboro, NC

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Resume Overview

School Attended
  • University of North Carolina At Greensboro
  • Northwest Guilford High School
Job Titles Held:
  • Animal Research Technician
  • Customer Service Representative/Front Office Manager
  • Front Desk Receptionist/Veterinary Assistant
  • High School Diploma

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