Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Helpful Patient Access Representative with medical office background and experience with Epic software. . Excellent communications skills and dedication to patient satisfaction leading to positive outcomes. Adept at collecting patient information, documenting patient details and updating medical records and insurance information. Capable of scheduling appointments fir multiple physicians. Communicate well with medical professionals to optimize patient care.

  • Excellent customer service
  • Appointment Scheduling
  • HIPAA Compliance
  • Medical Records Management
  • Payment Collection
  • Nursing
  • Answering phones
  • Insurance Verification
  • Patient Assistance
  • Patient Information Collection & Verification
  • Patient Privacy
  • Sales
Work History
Ambulatory Patient Access Representative, 07/2016 - Current
Mackinac Financial Corporation Alpena, MI,
  • Served as initial contact with patients and families, greeted them with a personable approach and knowledgeable service
  • Handled calls to address customer inquiries and concerns, and directed calls to the appropriate department
  • Performed patient scheduling and registration functions with Epic
  • Establish medical record by obtaining and entering patient demographic, guarantor and insurance information
  • Identify insurance sources and verify coverage.
  • Processed patient copays and provided financial assistance applications where applicable
  • Secure patient information and medical records in compliance with HIPAA privacy standards
  • Maintained excellent attendance record
Clerical Substitute, 09/2015 - 06/2016
Wesley Seatac, WA,
  • Helped in school offices answering phones, greeting visitors, assisting students, entering data into computer.
  • Assisted students in the classroom with classwork and reading to students.
Teller, 04/2012 - 07/2013
Huntington National Bank City, STATE,
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Managed opening and closing times for the main branch.
  • Processed sales referrals and promoted bank services and products.
  • Established new customer accounts including checking, savings, lines of credit and loans.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Processed cash withdrawals and adhered to bank security and audit procedures.
  • Resolved customer issues on personal savings, checking and lines of credit accounts.
  • Entered member transaction data into the online banking software.
  • Maintained confidentiality of bank records and client information.
  • Delivered prompt, accurate and excellent customer service.
RN Team Leader, 01/1997 - 11/1997
Hospital Home Health City, STATE,
  • Responsible for professional nursing care utilizing assessment, planning, implementation and evaluation in accordance with the standards of nursing, as well as federal, state and local rules and regulations.
  • Responsibilities included evaluations of home health care patients, identifying patient care needs, developing plans of care, implementation of care plans and evaluation of nursing care outcomes.
Diploma: Nursing, Expected in 1996
Baptist Memorial Hospital - Memphis, TN
  • First Aid/CPR Certified

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School Attended

  • Baptist Memorial Hospital

Job Titles Held:

  • Ambulatory Patient Access Representative
  • Clerical Substitute
  • Teller
  • RN Team Leader


  • Diploma

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