Advanced Personal Care Attendant Resume Example A 1 Home Care

ADVANCED PERSONAL CARE ATTENDANT

Summary

Hardworking and reliable worker with strong ability in customer service. Highly organized, proactive and punctual.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Organized professional with expertise in telephone communication and cold-calling potential clients.

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Skills

Direct patient care and advocacy
Senior citizen care
Quality patient care
Customer care experience
Excellent interpersonal communications
Excellent personal service experience
In-home care service
Meticulous and organized
Recordkeeping and bookkeeping
Multi-line telephone skills
Multitasking and prioritization
Professional and polished presentation

Organization and efficiency
Service-oriented mindset
Business operations understanding
Flexible
Multitasking ability
Organization
Invoice generation
Administrative support
Problem resolution
Planning and coordination
Communications

Experience

Advanced Personal Care Attendant, A-1 Home Care, March 2018-CurrentBonne Terre, MO

Handled all delegated tasks in timely and professional manor.

Earned reputation for good attendance and hard work.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Collaborated with others to discuss new opportunities.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Performed site evaluations, customer surveys.
Recognized by management for providing exceptional customer service.
Utilized Axis Care for schedules and communication.
Mentored team members to succeed and advance within the company.

Office Manager, Montgomery Woodworks, July 2008-March 2018Bonne Terre, MO

Handled supply purchases and inventory management for office operations and equipment maintenance.
Automated office operations to manage client correspondence, record tracking and data communications.
Conducted yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Trained numerous employees on best practices and protocol while managing teams to maintain optimal productivity.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Evaluated employee job performance and motivated staff to improve productivity.
Managed daily operations.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Performed billing and collection.
Monitored office inventory to maintain adequate supply levels and order products.
Updated employee paperwork and records.

Receptionist, Cut N Up Hair Salon, January 2004-July 2008Festus, MO

Answered and directed incoming calls using multi-line telephone system.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted visitors, assessed needs and directed to appropriate personnel.
Received incoming packages and mail, dispersed parcels and shipped outgoing.
Maintained daily calendars, set appointments with clients and planned daily office events.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Processed payments for Products and Services and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Took accurate messages for staff and management to facilitate open and speedy communication.

Education and Training

GEDNorth County R-1, Bonne TerreMO

Some College (No Degree)Mineral Area College, Park HillsMO

4.0 GPA
Phi Theta Kappa Member
Student government Member

Resume Overview

Companies Worked For:

A-1 Home Care
Montgomery Woodworks
Cut N Up Hair Salon

School Attended

North County R-1
Mineral Area College

Job Titles Held:

Advanced Personal Care Attendant
Office Manager
Receptionist

Degrees

GED
Some College (No Degree)

Advanced Personal Care Attendant Resume Example

Resume Score: 80%

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