advanced medical service assistant resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

I began working on a computer in 1987 when the first Apple Mac was introduced to the world. I am very well versed in many programs, including Microsoft Word, Excel and a variety of electronic medical record programs that were used in the different medical office where i have been employed. I am a fast learner and I am not afraid of computer programs and learning anything new.

I have a well versed background of office administration from overseeing 8 office employees and dozens of volunteers to working entirely by myself. I have valuable list of community contacts and a very vast knowledge of partners, both locally and with the States of Kansas and Missouri.

I am always looking forward to a new challenge.


    Guardian/Conservatorship - I have served on 2 separate occasions as a Court appointed guardian/conservator for elderly individuals who are unable to take care of their finances.

Northeast High School Arma, Kansas, Expected in 05/1979 High School Diploma : - GPA :
Work History
Commonwealth Assisted Living - Advanced Medical Service Assistant
Willow Grove, PA, 11/2013 - Current

Maintain knowledge of the facility regulations, policies, and procedures and daily clinic operations. Perform clerical duties such as answering telephones, schedule/cancel/reschedule/no-show patient and provider side Telehealth appointments and provide service utilization review to make necessary schedule adjustments. Maintain practical knowledge of medical terminology and procedures common to each modality, department procedures. Maintain analytical ability, judgment discretion, and dedication to customer service are required daily to carry out the functions of this position. Work with transition teams to provide interdisciplinary inpatient discharge planning, outpatient medical case management, palliative care and spiritual support services to Veterans. Major AMSA Duties include but are not limited to: Serves as the front line of contact with patients. Sets the tone for the quality of healthcare and services at the VA. Incumbent must utilize a high degree of tact and diplomacy as well as a caring, compassionate and sensitive manner. Interviews patients to obtain information needed to determine eligibility and obtain pre-approval from their insurance. Receives telephone calls in a courteous and timely manner using privacy rules and established clinic processes. Forwards calls to team members as needed and/or take messages as needed. Processes first party requests for medical records and written (faxed) requests for medical information from hospitals and/or doctors. Identifies incomplete information daily and communicates finds to providers to facilitate accurate workload credit and revenue collection. Participates in the daily huddles and weekly meetings with each assigned team for patient care planning and management. Sets priorities and deadlines, adjusts the flow and sequencing of work to meet team and patient needs with little supervision. Provides administrative support to Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Workers and other administrative and professional staff.

Mercy Health Systems - Medical Service Assistant/Registration Clerk
City, STATE, 03/2009 - 11/2013

Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed. Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system. Understand and explain wording to patients to help each understand information required, relayed or requested. Operated standard office software applications to compile data and prepare information and correspondence. Processed medical records requests, assuring release only to appropriate parties proper authorization. Performed data entry on EIPC Medical Records System to maintain and organize records of member and program information. Welcomed and registered patients daily, directing to appropriate departments within facility and coordinating assistance with transportation. All other duties deemed necessary for daily clinic operations.

American Red Cross - Executive Director
City, STATE, 04/2008 - 02/2009

Worked closely with organizational leadership and board of directors to strategically affect operational direction.

Exercised appropriate cost control to meet budget restrictions and maximize profitability. Drove strategic improvements to enhance operational and organizational efficiencies. Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.

Aligned department vision, goals and objectives with company strategy to achieve consistently high results.

Created promotional materials and provided insightful information to social media, websites and print media to educate public. Spearheaded successful business development initiatives aligned with company's strategy and core competencies. Recruited new members by networking at community events and distributing promotional materials to attendees. Prioritized and allocated valuable resources to meet business targets.

Updated and maintained membership database on consistent basis. Provided exceptional counseling, case management, education and job training to diverse client base. Interviewed, supervised and motivated 25 volunteers and 3 staff members to achieve optimal productivity. Oversaw business-wide changes to modernize procedures and organization. Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies. All other office duties associated with the operation of an International - Non-Profit agency.

Bourbon County Kansas - Senior Legal Secretary/Office Administrator
City, STATE, 01/1992 - 02/2004

Legal office work for Prosecuting Attorney, including Victim/Witness coordination. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving. Second Chair to Jury Trials. Filing and dispositioning, Felony Court cases at the County/State and Federal Levels. Work closely with law enforcement, the local Bar Association and the County and State Court systems and it's employees. Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel. Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns. Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

Coordinated communications, financial processing, registration, recordkeeping and other administrative functions. Interacted with general public by phone, email or in-person to provide requested information. Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity. Kept accounts and records current by actively pursuing error resolutions and independently correcting problems. Trained new employees on administrative procedures, company policies and performance standards. Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives. Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions. Delivered clerical support by handling range of routine and special requirements and all other duties associated with running and maintaining a public office.

Additional Information

Clerk of the Session - First Presbyterian Church - Fort Scott, Kansas

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Resume Overview

School Attended

  • Northeast High School

Job Titles Held:

  • Advanced Medical Service Assistant
  • Medical Service Assistant/Registration Clerk
  • Executive Director
  • Senior Legal Secretary/Office Administrator


  • High School Diploma

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