, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Helpful Patient Service Representative with 10+ years of experience. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of insurance authorizations and commitment to patient happiness.
Skills
Administrative and Office Support
Database Search and Data Entry Skills
Patient Confidentiality and Data Security
Quality Standards and Protocols
Organized and Efficient
Comfort with Technology and Databases
50 WPM Typing Speed
Clerical and Filing Support
Medical Services Administration
Multi-Line Telephone Systems
Records Management
Collections Management
Technical Troubleshooting
Claims Handling and Coverage Verification
Payment Calculation
Spanish Fluency
Insurance Authorizations
Benefits Explanation
Bilingual Spanish and English
Patient Registration
Work History
Access Service Representative II, 04/2008 to Current Moffitt Cancer Center – Tampa, FL,
Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Resolved patient financial and authorization/referral problems with guidance from documented guidelines and procedures.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Received patient deductibles, co-pay amounts and self pay estimates and discussed options to satisfy remainder of patient financial obligations.
Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Took copayments and compiled daily financial records.
Reviewed and corrected claim errors to facilitate smooth processing.
Balanced deposits and credit card payments each day.
Generated monthly statements to check outstanding balances.
Explained plans for treatment and payment options.
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