Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
I am Focused and committed, to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to projects. Supports and prepares team to balance guest experience with necessary operational tasks.
Skills
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Experience
3rd Key Holder, 07/2021 - 12/2022
Nan Mckay – Doral, FL,
Nan Mckay – Doral, FL,
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Partnered with store leadership team to learn and understand management processes and reports.
- Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Worked with store management to identify opportunities to drive business and increase sales and profits.
- Complied with policies and procedures to minimize shrinkage.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Collaborated with management to determine key tasks and delegate to staff members.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Counted and balanced registers.
- Directed and supervised staff performance.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Used Point of Sale register system to complete transactions.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Displayed merchandise for upcoming sales in visually appealing way.
- Instructed staff on procedures for handling difficult transactions.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Maintained safe, organized store by keeping aisles free of merchandise and boxes.
- Grew revenue by improving sales and service strategies.
- Managed 3 employees.
- Opened and closed store 4 times per week by balancing cash drawers, preparing daily deposits and responding to emails etc.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Increased sales on consistent basis by developing key customer relationships.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Increased sales on consistent basis by developing and maintaining key customer relationships.
- Wrote and submitted reports.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Researched out-of-stock items to find additional inventory in other store locations.
- Assigned 2 employees to specific duties to best meet needs of store.
- Audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
- Recognized for exceptional shift performance.
- Built lasting client relationships by organizing and planning sales events.
- Processed credit card payments and counted back change and currency with 100% accuracy rate.
Supervisor, 11/2019 - 10/2020
Erickson Living – Glen Mills, PA,
Erickson Living – Glen Mills, PA,
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Responded to customer questions regarding products, prices and availability.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Reviewed completed work to verify consistency, quality and conformance.
Front Desk Receptionist, 02/2019 - 10/2019
Larry Davis Optometrist – City, STATE,
Larry Davis Optometrist – City, STATE,
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Responded to inquiries and room requests made online, by phone and via email.
- Signed for packages, recorded deliveries and distributed to personnel.
- Maintained office equipment, scheduling service to repair issues.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Greeted visitors to provide information and direct to appropriate personnel.
- Drafted professional business documents, spreadsheets and correspondence.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Pulled and organized requested documentation.
- Greeted visitors and verified reasons for visit and appointment information.
- Sorted incoming mail and directed to correct personnel each day.
- Welcomed large volume of guests and improved overall customer service.
Education and Training
High School Diploma: , Expected in 06/2012
Living Way Christian Academy - Adairsville, GA,
Living Way Christian Academy - Adairsville, GA,
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School Attended
- Living Way Christian Academy
Job Titles Held:
- 3rd Key Holder
- Supervisor
- Front Desk Receptionist
Degrees
- High School Diploma
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