Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I am Focused and committed, to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to projects. Supports and prepares team to balance guest experience with necessary operational tasks.

  • Reporting and Performance Analysis
  • Decision Making
  • Retail Operations
  • Computer Proficiency
  • Merchandise Quality Assurance
  • Health and Safety Procedures
  • Flexible Work Schedule
  • Sales Leadership
  • Merchandise Promotion and Display
  • Inventory Management
  • Cash Handling and Reconciliation
  • Analyzing Profitability
  • Team Building and Motivation
  • Staff Coaching and Training
  • Handling Complaints and Inquiries
  • Delegation and Supervision
  • Handling Complaints
  • Financial Forecasting
  • Microsoft Office
  • Scheduling and Time-Tracking
  • Customer Service Management
  • Implementing Pricing Strategies
  • Financial Recordkeeping
  • Recruitment and Training
  • Team Member Development
  • Product Ordering
  • Workplace Safety
  • Store Operations Oversight
  • Personnel Scheduling
  • Resource Management
  • Cycle Counts and Audits
  • Persuasive Negotiation
  • Relationship Building
  • Needs Assessment
  • Google Analytics
  • Physical Stamina
  • Critical Thinking
  • Retail Security
  • Performance Monitoring
  • Policy Enforcement
  • Service-Oriented
  • Customer Credit Management
  • Marketing and Advertising
  • Service Oriented
  • Salesforce Software
  • Willingness to Learn
  • Systems Assessment and Improvement
  • Creativity and Originality
  • Departmental Procedures
  • Product Assessments
  • Retail Industry Experience
  • Resource Planning
  • Records Organization
  • Business Acumen
  • Administrative Documentation
  • Basic Mathematics
  • POS Terminal Operation
  • Shelving
  • Adaptable to Changing Demands
  • Product Sales
  • Calendar and Scheduling Software
  • Superior Work Ethic
  • Problem Anticipation and Resolution
  • Business Development
  • Store Reset and Recovery
  • Regulatory and Legal Compliance
  • Social Perceptiveness
  • Employee Training
3rd Key Holder, 07/2021 - 12/2022
Nan Mckay Doral, FL,
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
  • Developed extensive product knowledge, growing revenue and building consumer base.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Worked with store management to identify opportunities to drive business and increase sales and profits.
  • Complied with policies and procedures to minimize shrinkage.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Counted and balanced registers.
  • Directed and supervised staff performance.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Used Point of Sale register system to complete transactions.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Instructed staff on procedures for handling difficult transactions.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Grew revenue by improving sales and service strategies.
  • Managed 3 employees.
  • Opened and closed store 4 times per week by balancing cash drawers, preparing daily deposits and responding to emails etc.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Increased sales on consistent basis by developing key customer relationships.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
  • Wrote and submitted reports.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Assigned 2 employees to specific duties to best meet needs of store.
  • Audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Recognized for exceptional shift performance.
  • Built lasting client relationships by organizing and planning sales events.
  • Processed credit card payments and counted back change and currency with 100% accuracy rate.
Supervisor, 11/2019 - 10/2020
Erickson Living Glen Mills, PA,
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Responded to customer questions regarding products, prices and availability.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Reviewed completed work to verify consistency, quality and conformance.
Front Desk Receptionist, 02/2019 - 10/2019
Larry Davis Optometrist City, STATE,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Maintained office equipment, scheduling service to repair issues.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Pulled and organized requested documentation.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Sorted incoming mail and directed to correct personnel each day.
  • Welcomed large volume of guests and improved overall customer service.
Education and Training
High School Diploma: , Expected in 06/2012
Living Way Christian Academy - Adairsville, GA,

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  • High School Diploma

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