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3rd key holder resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Attentive retail professional brings 10+ years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of management and retail. People- and service-oriented leader with positive attitude and remarkable work ethic.

Skills
  • Shelving
  • Guest Satisfaction
  • Guest Relations
  • Signage Changes
  • Customer Buying Habits
  • Customer Notifications
  • Calendar and Scheduling Software
  • Good Communication Skills
  • Originality and Creativity
  • Billing and Payment Processing
  • Trash Removal
  • Departmental Procedures
  • Retail Effectiveness
  • POS Terminal Operations
  • Appointment Booking
  • Retail Industry Experience
  • Suggestive Selling
  • Cycle Counts and Audits
  • Unpacking Deliveries
  • Regulatory and Legal Compliance
  • Learning Understanding
  • Brand Standards Promotion
  • Team Management Experience
  • Advising and Coaching
  • Superior Work Ethic
  • Monetary Transactions
  • Store Reset and Recovery
  • Register Preparation
  • Legal Standards
  • Telephone Reception
  • Customer Experience Enhancement
  • Records Organization
  • Folding Clothes
  • Office Supplies and Inventory
  • Adaptable to Changing Demands
  • Reading Comprehension
  • Loyalty Programs
  • Managing Cash Register
  • Cash Drawer Balancing
  • Effective Customer Communication
  • Workflow Monitoring
  • Speaking Clearly
  • POS Inventory System Operation
  • Team Contribution
  • Rewards Programs
  • Managing Customer Needs
  • Safety Awareness
  • Employee Assignments
  • Social Perceptiveness
  • Staff Coaching and Training
  • Flexible Work Schedule
  • Cash Handling and Reconciliation
  • Handling Complaints and Inquiries
  • Delegation and Supervision
  • Merchandise Promotion and Display
  • Health and Safety Procedures
  • Merchandise Quality Assurance
  • Scheduling and Time-Tracking
Education
Homeschooled North Attleboro, MA, Expected in 06/1985 ā€“ ā€“ Diploma : Business - GPA :
Work History
Blackberry Farm - 3rd Key Holder
Walland, TN, 08/2022 - Current
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
  • Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
  • Created financial reports and documentation for review by store management staff.
  • Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
  • Recruited, hired and trained over 5 new team members in 3 months.
  • Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 100%.
College Hunks Hauling Junk And Moving - Retail Associate
Westerville, OH, 06/2021 - 08/2022
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
Dollar Tree - Assistant Operations Manager
City, STATE, 02/2017 - 12/2021
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Developed and maintain operational guidelines for staff.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Generated operational reports for management on monthly schedule.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
  • Educated operations team on best practices, company policies and service excellence standards.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

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Resume Overview

School Attended

  • Homeschooled

Job Titles Held:

  • 3rd Key Holder
  • Retail Associate
  • Assistant Operations Manager

Degrees

  • Diploma

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