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1st key holder full time resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Reliable Customer Support Manager proficient in team and operational leadership. Enthusiastic about supporting business success to achieve sales and growth. Demonstrated planning and change management skills to influence functions and build consensus to impact internal and external clients.

Flexible hard worker ready to learn and contribute to team success.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Rapport and relationship building
  • Recruiting and hiring
  • Compelling leadership skills
  • Promotional sales events
  • Social media savvy
  • Service-driven sales
  • Mail management
  • Meeting planning
  • Resourceful
  • Proofreading
  • Schedule management
  • Inventory Management
  • Meticulous attention to detail
  • Professional and mature
  • Strong problem solver
  • Self-starter
  • Medical terminology
Experience
1st Key Holder Full Time, 10/2021 - Current
T-Mobile Calhoun, GA,
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Identified opportunities to drive traffic into store through networking, community outreach and product launches.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Facilitated and developed lasting relationships with clients to increase client retention.
Customer Experience Manager, 01/2018 - 10/2021
The Luxottica Group Lake City, GA,
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with multiple POS systems.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
Assistant Manager, 11/2017 - 11/2020
Kroger Reno, NV,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Adhered to all company food, safety, quality and sanitation policies.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Store Manager, 07/2015 - 11/2017
Spirit Halloween LLC City, STATE,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Education and Training
Associate of Applied Science: Criminal Justice, Expected in 05/2000
-
St Charles Community College - City Of Saint Peters, MO
GPA:
Status -
Associate of Science: Paramedicine, Expected in 12/2003
-
IHM Health Studies Center - St Louis, MO
GPA:
Status -

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Resume Overview

School Attended

  • St Charles Community College
  • IHM Health Studies Center

Job Titles Held:

  • 1st Key Holder Full Time
  • Customer Experience Manager
  • Assistant Manager
  • Store Manager

Degrees

  • Associate of Applied Science
  • Associate of Science

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