Passenger Service Agent Resume Examples

Multi-lingual Passenger Service Agent fluent in Spanish and willing to go the extra mile to provide exceptional customer service. Advanced understanding of airline operations and customer service strategies. Over eight years in the travel industry.

• Enforce safety and security measures and protected sensitive zones.
• Determine flight close-out times and complete and verify flight forms.
• Instruct passengers on all safety and emergency procedures and answer any questions.
• Monitor compliance with size limitation guidelines for the carry-on baggage program.
• Protect customers’ baggage from loss theft and damage by handling them properly.
• Vacuum aircraft upholstery cleaned windows and serviced galleys.

• Announced flight status updates and information about gate changes over airport’s PA system.
• Collaborated with airport vendors regarding fueling and catering logistics.
• Accepted baggage for check-in and collected baggage charges.
• Escorted passengers in wheelchairs from the terminal to the aircraft.
• Processed reservations coordinated stand-bys and monitored cabin availability.
• Issued travel and hotel vouchers for passengers on overbooked and canceled flights.

• Checked in passengers at ticket counter and distributed boarding passes.
• Tagged baggage and route to appropriate location for screening and loading.
• Responded to customer complaints and provided flight policy and service information.
• Utilized PA system to announce changes to landings and departures.
• Coordinated with vendors regarding flight support services.
• Facilitated communication between various personnel.