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Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Extremely dedicated and detail-oriented Customer Care Specialist with a stellar customer satisfaction record. Adept at conducting customer account research to fulfill requests and rectify data entry and billing errors. Flexible scheduling availability to include evenings, weekends, and emergency situations.
- Superior breadth of customer care experience
- High proficiency with a variety of computer software and hardware components
- Strong organizational and management skills
- Excellent interpersonal and communication skills
- Outstanding skills in training new customer care representatives
- Sound ability to work effectively in a high-volume ACD environment
- Answer order placement calls from customer accounts.
- Maintain and update customer account information.
- Maintain company data records in compliance with rules and regulations.
- Respond to customer inquiries pertaining to product operation.
- Notify appropriate departments of product and service failure complaints.
- Address customer queries in coordination with other appropriate departments.
- Performed system troubleshooting in response to customer input on product operations.
- Maintained and updated customer database files to ensure full accuracy of stored information.
- Assisted in training new employees and cross-trained with other departments.
- Scheduled technician repair appointments at customer request.
- Researched and resolved problems and customer questions regarding payment history.
- Documented all work activity in appropriate databases.
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