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Keyla Gallegos
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Extremely dedicated and detail-oriented Customer Care Specialist with a stellar customer satisfaction record. Adept at conducting customer account research to fulfill requests and rectify data entry and billing errors. Flexible scheduling availability to include evenings, weekends, and emergency situations.
Core Qualifications
- Superior breadth of customer care experience
- High proficiency with a variety of computer software and hardware components
- Strong organizational and management skills
- Excellent interpersonal and communication skills
- Outstanding skills in training new customer care representatives
- Sound ability to work effectively in a high-volume ACD environment
Experience
Customer Care Specialist
6/1/2020 – Present
Company Name
City, State
- Answer order placement calls from customer accounts.
- Maintain and update customer account information.
- Maintain company data records in compliance with rules and regulations.
- Respond to customer inquiries pertaining to product operation.
- Notify appropriate departments of product and service failure complaints.
- Address customer queries in coordination with other appropriate departments.
Customer Care Specialist
6/1/2016 – 5/1/2020
BugMeNot Exterminators
Owatonna, MN
- Performed system troubleshooting in response to customer input on product operations.
- Maintained and updated customer database files to ensure full accuracy of stored information.
- Assisted in training new employees and cross-trained with other departments.
- Scheduled technician repair appointments at customer request.
- Researched and resolved problems and customer questions regarding payment history.
- Documented all work activity in appropriate databases.
Education
Bachelor’s Degree – Telecommunications
2016
University Name
City, State
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