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yard operations manager head handler resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

To earn a position I may develop into a career through superior performance, personal dedication, & unwavering loyalty to a company which reciprocates these values back to its employees with internal upward mobility potential.

Skills
  • Safe Driving Techniques
  • Compliance Requirements
  • Yard Maintenance
  • Cash Register Operations
  • Critical Thinking
  • Confidential Records Management
  • Professional Relationships
  • Recordkeeping Accuracy
  • Daily Progress Reports
  • Project Requirements
  • Reading Comprehension
  • Policy Enforcement
  • Technical Documentation
  • Social Perceptiveness
  • Sales Management
  • Staff Collaboration
  • Customer Inquiries
  • Heavy Labor
  • Loss Prevention Strategies
  • Checking Supplies
  • Inventory Records
  • Corrective Actions
  • Bank Deposits
  • Complex Problem-Solving
  • Personnel Oversight
  • Managing Terminations
  • Daily Logs
  • Safety Management
  • Monthly Inventory
  • Yard Management
  • Data Integrity
  • Personnel Recruitment
  • Overseeing Employees
  • Accounting Records
  • Team Mentoring
  • Merchandise Labeling
  • Client Satisfaction
  • Manage Operations
  • Transfer Processes
  • Daily Workflow Improvement
  • Operations Oversight
  • Hiring and Onboarding
  • Business Operations
  • Special Projects
  • General Housekeeping
  • Team Meetings
  • Motivational Leadership
  • Desktops, Laptops and Mobile Devices
  • Records Organization and Management
  • Management Training
  • Oversee Administrative Functions
  • Manage Budgets
  • Control of Expenses
  • Verbal and Written Communication
  • Sales and Marketing
  • Customer Relationship Management
  • Brand Management
  • Financial Management
  • Graphic Design
  • Health and Safety Regulations
  • Train Employees
  • Sales Strategies
  • Advertising Techniques
  • Staff Management
  • Quality Standards
  • Business Planning
  • Project Management
  • Financial Statements
  • Order Supplies
  • Accounting Techniques
  • Time Management
  • Strategic Planning
  • Job Assignments
  • Managing Employee Relations
  • Business Intelligence
  • Managing Cash Register
  • Photography
  • Grammar
Work History
Yard Operations Manager/Head Handler, 12/2021 - 04/2023
 Mod Pizza – Tomball, TX,
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw training and onboarding process for all newly hired employees.
  • Mentored and supported handlers and yard attendants to create strong workplace culture.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained and developed new employees for ease of transition into team.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Answered questions about store policies and addressed customer concerns.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Incorporated positive reinforcement methods to correct behavior problems and train for competitions, law enforcement use and home security.
  • Conducted private and group lessons advising clients on manners and obedience techniques to improve dog behavior at home.
  • Transported dogs safely and maintained clean driving record.
  • Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
  • Managed up to 70+ dogs of varying breeds and sizes, providing attentive care.
  • Used skills to assist with rescuing and rehabilitating different animals.
  • Kept animals stimulated with variety of enrichment activities.
  • Advised owners about planned animal purchases or adoptions and potential behavioral needs.
  • Talked to or interacted with animals to increase familiarity with human voices or contact.
  • Succeeded in training diverse animals with confident training techniques and trusting relationships.
  • Observed animals during different activities to identify possible illnesses or injuries requiring care.
  • Observed animals closely to understand individual needs and behaviors.
  • Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
  • Tracked metrics such as overall health, behaviors, and diet to isolate and address concerns.
  • Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
  • Monitored animal health, attention and behavior during training sessions.
  • Utilized positive reinforcement techniques to successfully train animals.
  • Instructed and supervised volunteers and staff on proper animal handling procedures.
  • Administered prescribed medications to animals based on individual needs.
  • Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
  • Created innovative ways to teach animals new behaviors and tricks.
  • Cued or signaled animals during performances.
  • Trained animals to respond to specific cues from both owners and handlers.
  • Delivered public presentations to educate public on animal training and behavior.
  • Collaborated with veterinarians, animal caretakers and other animal experts on how best to train animals.
  • Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
Assistant General Manager, 01/2021 - 11/2021
 Hollyfrontier Corporation – Laredo, TX,
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Handled cash accurately and prepared deposits.
  • Mentored and motivated team members to achieve challenging business goals.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed budget implementations, employee evaluations, and contract details.
  • Negotiated contracts with vendors to acquire competitive prices and quality products.
  • Collaborated with other departments to establish productive and timely completion of projects.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
District Sales Manager, 12/2018 - 12/2020
 Perry Ellis International Inc. – City, STATE,
  • Ensure company operating plans are followed in relation to the overall strategic plan, service demographics, and community economic development goals in corporate structure
  • Acting as backup Manager & performing general labor tasks as needed including customer relations, guidance, & human resources for defective products
  • Following manufacturing industry safety regulations according to OSHA standards for the safety of all members of the store team at the local, state, & federal level
  • Supervisor tasks of store opening/closing, inventory control, & product placement
  • Aligned database systems with district goals by automating processes and eliminating preventable errors.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rectified billing issues quickly to maintain client satisfaction.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Resolved complex problems impacting sales management by implementing cost-effective strategies.
  • Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Built new business avenues by applying direct sales and channel-based strategies, bringing in more than triple in annual sales within the district.
  • Tracked weekly sales to develop detailed reports for senior leadership, using MicroStrategy Platform Analytics.
  • Established territory boundaries and distribution routes to maximize service quality.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
District Manager, 01/2016 - 12/2018
 GNC – Vitamins & Supplements Store – City, State,
  • Responsible for calculating pay roll, reconciling invoices, collating financial spreadsheets, & setting weekly employee schedule according to employee submitted time constraints
  • Accepted & exchanged accurate financial transactions through a variety of currency mediums to maintain precise company records regarding profits & losses
  • Financial spreadsheet organization & general clerical tasks including office supply inventory, postal responsibilities, & document scanning/faxing/copying
  • Management duties across multiple positions as needed including store opening/closing
  • Modeled best practices for sales and customer service.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Supervised nine locations to enforce high-quality standards of operation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Established territory boundaries and distribution routes to maximize service quality.
  • Generated financial and operational reports to assist management with business strategy.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Optimized team performance with newly implemented sales and merchandising procedures.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed detailed plans based on broad guidance and direction.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Built positive and productive relationships with store and field leadership.
  • Held meetings with director to identify techniques to overcome sales obstacles.
Education
Bachelor’s : Animal Behavior And Ethology, Expected in
-
Unity College - Unity, ME
 GPA:
Status -
Bachelor’s : Business Management, Expected in 05/2023
-
Savannah State University - Savannah, GA
 GPA:
Status -
  • Dean's List 2018-2022
Bachelor’s : Behavioral Sciences, Expected in 05/2022
-
Savannah State University - Savannah, GA
 GPA:
Status -

Honors course completions in Algebra, Geometry

  • Dean's List 2018-2022
Certifications
Forklift Certified with reliable transportation & clean driving record for training tasks Advanced typing ability with experience in all standard Microsoft Office programs Personal aptitude for early childcare, multitasking, & fitness/dietary regiments,

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Resume Overview

School Attended

  • Unity College
  • Savannah State University
  • Savannah State University

Job Titles Held:

  • Yard Operations Manager/Head Handler
  • Assistant General Manager
  • District Sales Manager
  • District Manager

Degrees

  • Bachelor’s
  • Bachelor’s
  • Bachelor’s

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