I am 25 years old , I have a strong work ethic and am very charismatic. I am comfortable working with my hands and I am a fast paced learner. I dedicate myself to the task at hand but can also multitask throughout the day as needed. I also hold the abilities to take care of any sales or customer service work that needs to be done including being knowledgeable in the Microsoft Suit. I am proficient in Data Entry as well as always delivering a great customer experience.
I started Boasso America as a Yard Lift Operator where my responsibilities included:
From there I was put in the shop learning the role of a tank technician as my supervisor felt I was fast learning and useful within other aspects of the company as well. My responsibilities were:
From here I went to Apprenticing as a Boiler Operator by hands on learning tasks such as:
From there the company did away with the boiler systems which led me to learning and becoming the Supervisor of the Waste Water System.
Recommended and helped customers select merchandise based on their needs.Confirmed that appropriate changes were made to resolve customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Processed up to 100Trained new employees on company customer service policies and service level standards. customer orders per day.
Examining daily company sales reports to look for sales opportunities in customer buying patterns (client relationship management)
Making cold calls to prospective customers
Making visits to job sites of existing customers to talk with foreman and independent installers and probe them for leads
Setting sales appointments
Fielding client complaints and coordinating solutions with Branch Manager
Training client contractors' new sales people in our product line
Getting client signature on credit application and submitting application to branch office
Checking in at branch office every morning to meet with contractor clients as they pick up their materials for the day and seeing if they need any additional products
Providing accounts with marketing gifts such as sweatshirts, caps, and so forth
Maintaining a professional appearance and demeanor at all times
Conferring with clients to ensure that past due bills are paid and receive payment from them when necessary
Managing your client relationships by contacting each of your existing accounts at least once a month
Ensure each customer receives outstanding service by mystery shop standards. Maintain awareness of all promotions and advertisements. Execute the daily operational, day-to-day goals and priorities assigned by store management. Assist in the training and development of peers.Uphold merchandising and store cleanliness standards. Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean
and organized. Responsive of safety issues. Conscious of shoplifting activity. Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders. Solicit customers to sign up for an Ace Rewards card. Answer customers' questions and provide information on procedures and policies
Certified Welder, Knowledgeable in Microsoft Suite, Masonry Work. Average Manual Dial is 20-25 calls per hour
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