SEARCH

Xfinity X1 Troubleshooting Tech Support Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
XFINITY X1 TROUBLESHOOTING TECH SUPPORT
Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

Typing 70 wpm.


Extensive knowledge of computers.


Proficient in customer account software 


Devoted to data integrity


Telecommunications knowledge

  • Strong problem solving ability

  • High customer service standards

  • Troubleshooting skills

  • Proficient with Microsoft Office Suite
Experience
Project Resource GroupLa Junta, COXfinity X1 Troubleshooting Tech Support06/2015 to 08/2015

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Demonstrated mastery of customer service call script within specified timeframes.

Provided accurate and appropriate information in response to customer inquiries.

Maintained up-to-date records at all times.

Addressed customer service inquiries in a timely and accurate fashion.

Ran reports and supplied data to fulfill customer report requirements.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

WalmartLa Junta, COSales Associate04/2015 to 06/2015
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Inventory stock and requisition new stock.
Fox TheaterLa Junta, COTicket Sales12/2014 to 10/2015
  • Sell and collect admission tickets and passes from patrons at entertainment events.
  • Greet patrons attending entertainment events.
  • Sell and serve refreshments to customers.
Arkansas Valley Regional Medical CenterLa Junta, COAdmissions Clerk11/2013 to 02/2014
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
  • Complete insurance or other claim forms.
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
  • Receive and route messages or documents, such as laboratory results, to appropriate staff.
Ful Circle Media LlcLa Junta, COConsultative Sales Representative09/2012 to 02/2014
  • Answer customers' questions about products, prices, availability, product uses, and credit terms.
  • Recommend products to customers, based on customers' needs and interests.
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
  • Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
  • Provide customers with product samples and catalogs.
  • Obtain credit information about prospective customers.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Developed effective relationships with all call center departments through clear communication.
Game StopLa Junta, COSeasonal Greeter10/2011 to 01/2012
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific.
  • destinations.
Sonic DriveLa Junta, COCrew Member09/2007 to 02/2008
  • Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
  • Accept payment from customers, and make change as necessary.
  • Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.
  • Clean and organize eating, service, and kitchen areas.
  • Notify kitchen personnel of shortages or special orders.
  • Communicate with customers regarding orders, comments, and complaints.
  • Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.
  • Relay food orders to cooks.
  • Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
Education
High School DiplomaMar 2010La Junta High School, La Junta, CO
Skills

Type 70 WPM


Excellent customer service skills


Rapid skill acquisition

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Project Resource Group
  • Walmart
  • Fox Theater
  • Arkansas Valley Regional Medical Center
  • Ful Circle Media Llc
  • Game Stop
  • Sonic Drive

School Attended

  • La Junta High School

Job Titles Held:

  • Xfinity X1 Troubleshooting Tech Support
  • Sales Associate
  • Ticket Sales
  • Admissions Clerk
  • Consultative Sales Representative
  • Seasonal Greeter
  • Crew Member

Degrees

  • High School Diploma Mar 2010

Similar Resumes

View All
Tech-Support-resume-sample

Tech Support

Apple

Hudson, Florida