Xfinity X1 Troubleshooting Tech Support Resume Example
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Typing 70 wpm. Extensive knowledge of computers. Proficient in customer account software Devoted to data integrity Telecommunications knowledge |
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Collected customer feedback and made process changes to exceed customer satisfaction goals.
Demonstrated mastery of customer service call script within specified timeframes.
Provided accurate and appropriate information in response to customer inquiries.
Maintained up-to-date records at all times.
Addressed customer service inquiries in a timely and accurate fashion.
Ran reports and supplied data to fulfill customer report requirements.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Inventory stock and requisition new stock.
- Sell and collect admission tickets and passes from patrons at entertainment events.
- Greet patrons attending entertainment events.
- Sell and serve refreshments to customers.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Complete insurance or other claim forms.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Answer customers' questions about products, prices, availability, product uses, and credit terms.
- Recommend products to customers, based on customers' needs and interests.
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
- Provide customers with product samples and catalogs.
- Obtain credit information about prospective customers.
- Provided accurate and appropriate information in response to customer inquiries.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Addressed customer service inquiries in a timely and accurate fashion.
- Developed effective relationships with all call center departments through clear communication.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific.
- destinations.
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
- Accept payment from customers, and make change as necessary.
- Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.
- Clean and organize eating, service, and kitchen areas.
- Notify kitchen personnel of shortages or special orders.
- Communicate with customers regarding orders, comments, and complaints.
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.
- Relay food orders to cooks.
- Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
Type 70 WPM
Excellent customer service skills
Rapid skill acquisition
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Resume Overview
School Attended
- La Junta High School
Job Titles Held:
- Xfinity X1 Troubleshooting Tech Support
- Sales Associate
- Ticket Sales
- Admissions Clerk
- Consultative Sales Representative
- Seasonal Greeter
- Crew Member
Degrees
- High School Diploma Mar 2010
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