Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Typing 70 wpm.
Extensive knowledge of computers.
Proficient in customer account software Devoted to data integrity Telecommunications knowledge
Devoted to data integrity
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Demonstrated mastery of customer service call script within specified timeframes.
Provided accurate and appropriate information in response to customer inquiries.
Maintained up-to-date records at all times.
Addressed customer service inquiries in a timely and accurate fashion.
Ran reports and supplied data to fulfill customer report requirements.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Type 70 WPM
Excellent customer service skills
Rapid skill acquisition
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