LiveCareer-Resume

working experience resume example with 10+ years of experience

Jessica
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

A high calibre professional with capabilities to effectively manage both People & Processes and ensure compliance with business goals. Exceptional decision-making and leadership skills with an emotionally mature and logical demeanour.

Skills

LINGUISTIC SKILLS

Industry expertise & Skills

  • Customer handling
  • Data Interpretation
  • Negotiation competency
  • Root Cause Analysis & Effective Solution proposal
  • Business Development
  • Reports & Dashboard generation
  • People Management
  • Transition Management
  • Coaching
  • English – Read, Write & Speak
  • Tamil – Read, Write & Speak
  • Telugu-Speak
Education
Sri Balamurugan Arts & Science College Salem, IN, Expected in 04/2011 B.SC (CS) : Computer Science - GPA :
CSC Computer Education Salem, IN, Expected in 07/2008 Diploma in Computer Application : Computer Application - GPA :
Certifications
  • Lean Six Sigma Green Belt Certification- Jan'2019
  • BPS : Visual Basics for Applications_Foundation - Mar'2018
  • BDA : Certificate in CPG industry - Jan'2019
  • BPS : Environment Health & Safety_Foundation - Aug'2020
  • Metamorph : Certificate in Market Research domain - Aug'2020
  • BDA : Certificate in Media and Print - June'2021
  • Wings: Business Skills_B2_Personal Mastery - Working with Agility_Curriculum - Jul'2021
  • Wings: Business Skills_B4_Collaborative Decision Making_Curriculum - Jul'2021
  • Wings: Business Skills_B3_Complex Problem Solving Capabilities_Curriculum - Jul'2021
  • WINGS: BUSINESS SKILLS_B1_Know your TCS & Industry of 2020_Curriculum - Jul'2021
  • WINGS: BUSINESS SKILLS_B6_Persuasion and Influencing skills_Curriculum - Jul'2021
  • WINGS: BUSINESS SKILLS_B10_Professional Networking_Curriculum - Jul'2021
  • WINGS: BUSINESS SKILLS_B5_Personal Mastery - Mindfulness_Curriculum - Jul'2021
  • WINGS: BUSINESS SKILLS_B7_Knowledge Management & Innovation_Curriculum - Jul'2021
  • Elevate Wings1 : Business Skills Track 1_Curriculum - Jul'2021
  • Elevate Wings1 : Business Skills Track 3_Curriculum - Jul'2021
Work History
Infosys Ltd - WORKING EXPERIENCE
Plano, TX, 08/2011 - Current
  • 10 Years of experience in Market Research (Nielsen IQ) and Great exposure in North American Retail domain.
  • Associated with the Client – The Nielsen Company, leading worldwide Market Research industry.
Infosys Ltd - SENIOR PROCESS ASSOCIATE
Salt Lake City, UT, 07/2015 - Current
  • I was learn 70 categories (Food, Non Food & Beverage) and I was elevated to Offshore SME for Coding, Base & Cross Coding team.
  • Accountable for 50+ associates from 3 different Sub-process for all TCS and client related activities.
  • Successfully completed Gloves, meal Kit, Product Storage segmentation & Cloth Diaper projects and Onboarded multiple retailers.
  • I have handled the Description Retailer coding and maintained within 4 Week SLA. I have received the Appreciation mail from Onshore team and Clients.
  • I am the only responsible person to track the WIP (Work In Progress-Daily), NPC Report (Daily), Value Proposal Report (Daily), Productivity Report (daily) and Internal Quality Check Report (Daily).
  • Set clear team goals and delegated tasks and set deadlines.
  • Conducted team member meetings and updated members on best practices and continuing expectations.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

Value Administration (2016 - 2019)

  • Part of Offshore Value Administration (Value & Brand) with 100 % productivity and quality.
  • Part of Perishable Value Administration (Value Only) with 100 % productivity and quality and additionally handled single FTE for process 2 years.
  • Mentored and elevated 2 Associate to SME.
  • Mentoring 10 Associates.

Client Inquiry Level1 (2019 - 2021)

  • Onshore team transferred the CI process to Offshore team and I learned the new process with new platform and maintaining the quality.
  • I have received the positive feedback from Onshore team & Client.
  • Produced weekly, daily and monthly activity reports and forecasts.
Chewy - PROCESS ASSOCIATE
Phoenix, AZ, 08/2012 - 07/2015
  • Part of 2 process transition.
  • I learned not only the Food categories but also the Non Food categories (Food Storage, Kitchen Supply, Home and School). I also gave the training for 3 new associates.
  • Along with BAU activity, additionally handled Perishable process 2 years.
  • Trained 15+ associates across 3 sub-process (Cross Coding, Base Coding & Perishable).
  • Maintaining BAU with 100% compliance to the SLA with 100% quality in all deliverables.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Identified modifications to processes and procedures that would promote better efficiency.
  • Successfully communicated with all team members to navigate job duties and complete daily tasks with 100% quality.
  • Contributed to team success by completing jobs quickly and accurately.
  • Resolved issues in a timely manner to maintain productivity goals.
TATA CONSULTANCY SERVICES - TRAINEE
City, STATE, 08/2011 - 08/2012
  • Worked on coding process and handled by Food categories (Ex: Prepared Food, Vegetable, Fruit, Baked Good..etc).
  • Zero quality incident on Coding process and 100% compliance on all deliverables.
  • Achieved demanding quality and productivity targets by applying strong time management skills and enthusiastic conversational abilities.
  • Attended Market Research related training courses to build understanding of processes.
  • Additionally I learned the Beverage Category (Alcohol Beverage), I was the first Female Associate in my team to learn the Alcohol Beverage Category.
AWARDS & ACCOLADES
  • BPS Star Performer Award -June'2020
  • BPS Star Performer Award -Sep'2019
  • BPS Star Performer Award -Oct'2018
  • On the Spot Award -June’2018
  • On the Spot Award -Dec’2017
  • BPS Star Performer Award -Feb'2017
  • BPS Star Performer Award -Sep'2016
  • On the Spot Award -Aug’2016
  • On the Spot Award -June’2014
  • On the Spot Award -June’2013
  • On the Spot Award -Nov'2012
  • Nielsen Gold Award -Oct’2012
  • On the Spot Award -July’2012


PERSONAL PROFILE
  • Father’s Name : Madhaiyan S
  • Mother’s Name : Shanthi M
  • Date of birth : 16/05/1991
  • Genital status : Female
  • Marital status : Married
  • Nationality : Indian
  • Blood group : B+
  • Address : No 6/218, Konreddiyur, Salem-636305
  • Hobbies : Watching horror movies and Playing with my kid.


Declaration

I hereby acknowledge that the above furnished information is factual and true to the best of my knowledge.


PLACE:

DATE:

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Resume Overview

School Attended

  • Sri Balamurugan Arts & Science College
  • CSC Computer Education

Job Titles Held:

  • WORKING EXPERIENCE
  • SENIOR PROCESS ASSOCIATE
  • PROCESS ASSOCIATE
  • TRAINEE

Degrees

  • B.SC (CS)
  • Diploma in Computer Application

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