web support specialist resume example with 7 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Systematic, results-oriented, and highly skilled professional with more than six years in web support through Microsoft SharePoint 2010; site and sub sites configuration, and Team, Intranet, and Extranet supervision. Designing and customizing list and library web parts and team sites, including site collection, lists, document libraries, content types, and custom lists. Armed with keen attention to detail and problem-solving skills, essential in meeting customers' expectation and requirements.
Skills
Analytical Thinker
Customer service
Adobe Creative Suite
Windows Operating System
Build, configure, and maintain SharePoint Sites
Troubleshooting
Fast learner
Office 360
Problem Resolution
Microsoft SharePoint 2010
Skilled multi-tasker
Page design and implementing SharePoint sites
Certifications
Security+, CompTIA | Department of Defense (DoD) Certified Internet Web Professional (CIW), Web Foundations Associate
Education
American Intercontinental UniversityHoffman, ILExpected in ā āBachelor of Fine Arts:Visual Communication - GPA:
Cal State University HaywardHayward, CAExpected in ā āBachelor of Arts:Art and Digital - GPA:Art and Digital
Work History
IMRI United States Army Corps Of Engineers/ACE-IT - Web Support Specialist City, STATE, Current - Current
As part of the web team, I was responsible providing web
customer service support via Service Track tickets for SharePoint sites
at the United States Army Corps of Engineers through out the districts
and regions.
Duties include, SharePoint site setup, Helping customers on how
to use SharePoint, Page redesign, managing permission setup and
SharePoint site or setup troubleshooting.
Offered efficient web services by maintaining knowledge of the latest industry technologies and software tools and processes.Collaborated with users to support, train, and responded to their concerns and requests on SharePoint sites and site collection.
Designednecessary custom views; and SharePoint sites, features,
and web parts in line with local policies and configuration standards.
Capitalized on technical expertise in directing the following:
SharePoint sites and sub-sites and its layout structure and content;
Company system through site collection and central administration
interfaces; Service track tickets and permission group; and SharePoint
sites and site collections in collaboration with users and other groups.
Closely coordinated with web content managers in utilizing web
part pages, web part configuration, built-in lists and document
libraries, custom lists and libraries.Ā Ā Ā Ā Ā
Effectively supervised Intranet, Extranet, and Team sites built on Microsoft SharePoint 2010.
Promptly addressed and troubleshoot SharePoint issues, comprised
of services, administration settings, and site collection
configuration.
Effectively supported customers to learn ways in using Microsoft
SharePoint by managing their own site without the help from the Web
Support Team.
Contributed to the restructuring and development of USACE districts Intranet Front Page with a well-organized easy to navigate.
Improved client interactivity by redesigning the federal agency websites.Received positive responses from supervisor of gratitude expressing outstanding service received from the customers.
LOCKHEED MARTIN United States Army Corps Of Engineers/ACE-IT - Web Support Specialist City, STATE, 2009 - Current
As part of the web team, I was responsible providing web
customer service support via Service Track tickets for SharePoint sites
at the United States Army Corps of Engineers through out the districts
and regions.
Duties include, SharePoint site setup, Helping
customers on how to use SharePoint, Page redesign, managing permission
setup and SharePoint site or setup troubleshooting.Conducted annual quality control and assurance, which involved troubleshooting site pages in the checklist.
Trained
customer in migrating the current SharePoint website to a new location;
fixing occurring issues; and managing their own sites.
Took charge of providing web portal services and troubleshooting existing SharePoint site.
Monitored strict adherence of site's setup, page format, and permission to set-forth rules and regulations.
Directed
andĀ Ā strategized the SharePoint publication sites through additional
significant file information, involving metadata, description, and title
name.
Worked closely with record managers in upgrading their old static site to SharePoint site.
Systematically
led the provision of web support to USACE employees for internal Team, Intranet, Extranet and Publication site.
Administered site
startup, maintenance, permission access, and SharePoint utilization
through evaluation of the Service Track tickets of incoming requests.
Successfully
redesigned the intranet and team website from static to SharePoint with
new functionality, design, and custom forms, which enabled customers
throughout the USACE districts to easily navigate it.
CACI - Web Support Specialist City, STATE, Current - Current
Took charge of providing web portal services and troubleshooting existing SharePoint site.
Monitored strict adherence of site's setup, page format, and permission to set-forth rules and regulations.
Directed and strategized the SharePoint publication sites through additional significant file information, involving metadata, description, and title name.
Worked closely with record managers in upgrading their old static site to SharePoint site.
Systematically led the provision of web support to USACE employees for internal team site, intranet, extranet and publication site.
Career Highlights: Administered site startup, maintenance, permission access, and SharePoint utilization through evaluation of the ServiceTrak tickets of incoming requests.
Successfully redesigned the intranet and team website from static to SharePoint with new functionality, design, and custom forms, which enabled customers throughout the USACE districts to easily navigate it Webmaster, United States Army Corps of Engineers 2006Ā2009 Installed, configured, and managed the organization's website as well as maintained its usability by optimizing the features, graphics, and web colors, enabling fast download and better access for users.
Utilized Adobe Creative Suite, such as Flash, Illustrator, Macromedia Dreamweaver, and Photoshop.
in designing several graphics, intranet, and web pages.
Cultivated harmonious relationship with and assisted customers in updating their webpage and contents; and ensured its coherency and ease of navigation.
Career Highlights: Received numerous distinctions, including the Performance Recognition Award, the Army Corps of Engineers in San Francisco District; and an award from the district commander.
Contributed to the development and implementation of organization's web pages in San Francisco District and South Pacific Division, in collaboration Public Affairs offices.
Restructured sites, contents, and link integrity, which effectively addressed clients' request and objectives.
Leveraged technical capabilities in conceptualizing and executing the following: - Company web site for intranet and internet; - Compelling graphic content and layout for web pages; - Graphics, logos, backgrounds, and animation; - Automated presentations, sound designs, style sheets, and downloads; - Video intro for the front page; and - Creative web pages, online forms, and interactive tools for intranet use.
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