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web support specialist resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated and organized Customer Service Professional with 10+ years of exceptional communication and written skills. Adaptable focused leader with demonstrated success in exceeding metric goals and following company policies. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Entrepreneurial background gives unique insight into emphasizing innovation, creativity in problem solving, leaders and training, and a strong work ethic

Skills
  • System Performance Assessments
  • Issue and Resolution Tracking
  • Verbal and Written Communication
  • Documentation Development
  • Customer Service
  • Organizational Skills
  • Interpersonal Skills
  • Resolving Problems and Incidents
  • Teamwork and Collaboration
  • Collaborative Team Player
  • Customer Service Support
  • Microsoft Windows and Office
  • Active Listening
  • Time Management
  • Problem-Solving
Experience
Web Support Specialist, 11/2022 - 04/2023
Muckleshoot Casino Auburn, WA,
  • Collaborated with developmental team to resolve usability issues and improve website functionality.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Security Officer, 09/2020 - 10/2022
Glacier Bancorp East Rexburg, ID,
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Monitored premises and recorded activity in daily officer reports.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Verified photo IDs and tickets to allow guests passage.
Key Holder Supervisor, 10/2021 - 03/2022
Bed Bath & Beyond Rochester, MN,
  • Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Developed good working relationships with store leadership and sales personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Set up visually appealing promotional displays.
Retail Banker, 09/2019 - 03/2020
Lithia Motors Aloha, OR,
  • Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
  • Completed documentation for new accounts in alignment with bank policies and procedures.
  • Supported and managed promotional activities to increase bank exposure and reputation in local community.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Identified transaction errors when debits and credits did not balance.
Sales Associate, 04/2018 - 05/2019
DSW Shoe Warehouse City, STATE,
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
Lead Brand Associate , 10/2014 - 12/2018
Old Navy City, STATE,
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
  • Learned clients' messages and values to deliver optimal marketing results.
  • Collected, analyzed and forecasted sales data to target strategies and drive results.
  • Prospected daily to build connections with potential customers across different locations and market segments.
  • Conversed with customers to share information about products and services.
BDC Representative, 03/2018 - 08/2018
Power Bdc City, STATE,
  • Disclosed terms of sales with customers and reviewed sales with management.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Maintained electronic customer database to round up repeat business.
  • Kept abreast of coupons, direct mailings and advertisements related to customer sales inquiries.
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
Education and Training
High School Diploma: , Expected in 06/2016
-
Stamford High School - Stamford, CT
GPA:
Status -

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Resume Overview

School Attended

  • Stamford High School

Job Titles Held:

  • Web Support Specialist
  • Security Officer
  • Key Holder Supervisor
  • Retail Banker
  • Sales Associate
  • Lead Brand Associate
  • BDC Representative

Degrees

  • High School Diploma

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