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Wayne Fueling Systems Supervisor Resume Example

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WAYNE FUELING SYSTEMS SUPERVISOR
Summary
To achieve career goals by securing a responsible position within a growth-oriented company that will offer diverse challenges and provide ample opportunities to utilize my education, experience, and skills. Management Professional Project Management / Improvement Processes / Business Operations and Management My education and over 17 years of industry experience has produced an enthusiastic, outgoing, and reliable self-starter that is able to accept and accomplish challenging tasks with minimal supervision. I demonstrate a talent in dealing with people and adapt readily to changing conditions. I am an ambitious professional with experience in project management, product deployment, improving efficiency of operations, team building, consulting services, and customer relation. I am able to identify areas of strength and weaknesses and implement company policies, standards, and changes in operations and systems that optimize productivity. In addition, I demonstrate competence in assessing, implementing, and improving, along with constant analysis for high-quality products and services always striving for improvement and development. I have a track record to successfully manage multiple priorities and assignments. Lead/direct Senior Technicians, Field Engineers and Regional and Global Service Managers to produce desired results. Determine team priorities, oversee team projects, and meet critical deadlines within budgetary guidelines. I am process oriented and am a reliable source for information both in North America and globally. I have a proven capacity to approach problems effectively and creatively. Exceptional record for improving efficiencies to exceeded performance levels. Experience working with multi-cultural employees that contributes to successful business. Experienced in operations restructuring to address business growth, reduce costs, and improve service. PC literate in numerous Microsoft Office and software applications. Consist of effective planning and organizational skills.
Highlights
Operating Systems: Windows 95/98/NT/2000/XP/Windows 7, OS/2, & XP Home/Business/Embedded. Software / Tools: Oracle, MS Office, Access, Excel, MS Word, Power Point, Visio, ISQL, Acrobat Reader, WinZip, PC Anywhere, MS Networking, Adobe, Exchange, Word Perfect, Microsoft Windows Network Services, & Office Projects. Apple/Macintosh platform: Technical support for Mac clones on personal computers. Wayne tools and utilities: Oracle, PVCS Tracker, Beta Status Reporting, T2, Micro Tap, Serve Term, SMS, Maxim, Wayne Intranet, ASOnet, SharePoint, Support Central and track-it.
Experience
Company NameJanuary 1998 to CurrentWayne Fueling Systems Supervisor
  • I have several responsibilities in the Field Technical Service department at Wayne Fueling Systems.
  • I am responsible for ensuring the work is carried out in such a way that no one's security, safety or health is jeopardized.
  • Manage team on resource assignments to ensure we have adequate and proper coverage.
  • Review and approve beta test plans.
  • Review and approve or disapprove product test summary reports for releasing a product.
  • Performs product testing and deployment of Wayne's software and hardware platforms.
  • Attains project management duties requiring; coordinating, scheduling, installation, and testing of Wayne's beta software and hardware technology.
  • Provides extensive communication skills and positive relations with customers, executive management, service organizations, site owners, managers and staff.
  • Produces statistical reports using various applications.
  • Performs research, troubleshooting, and data collection for software and hardware issues.
  • Produces curriculum updates for training, technical training power point presentations, procedures and troubleshooting manuals.
  • Supports product interface with third-party vendors.
  • Provides operational, technical, troubleshooting, and some inside sales solutions for Wayne Global equipment.
  • Previously assigned to Wayne's major account ExxonMobil, and supports CITGO, Sunoco, Buypass, BP, and Sinclair accounts.
  • The most recent successful account launches are Valero, Marathon, and PC&F.
  • I now oversee the accounts assigned to my team members.
  • Played major part in the success of getting the Nucleus POS system deployed to various C-Store brands.
  • Engineering technical writing and development for production training, technical training power point presentations, procedures and troubleshooting manuals.
  • Responsibility: Improve product through process before delivering product to the hands of the customer.
  • Reduce design lead time and changes.
  • Reduce errors in production and delivery.
  • Improve product reliability.
  • Reduce introduction costs across product services.
  • Augment trace-ability of decision making.
  • Management of risk with adequate and proper planning.
  • Improved organizational learning.
  • New Product Support Field Engineers The New Product Support team is part of the Field Technical Service department.
  • Members of the NPS team average over twelve years of industry experience specializing in Wayne's products.
  • The NPS charter is to improve Wayne's global product deliverables by enforcing adherence to product release processes, policies, procedures, and quality standards.
  • The team functions include: beta field testing of all Wayne's products and 3rd party interfaces, 3rd level escalation support, liaison between service and engineering, chronic site remediation (Customer Care Program), customer lab support, scope of work document creation for the Project & Contract team, developing and updating product installation and service documentation, assisting with training curriculum, and providing 24/7 support through Wayne's service escalation process.
  • In addition, the team is task with exceeding customer expectations by providing excellent services and delivering reliable and defect-free products.
  • A New Product Support Field Engineer is a product specialist who executes product field testing and sustaining support.
  • In this customer-facing role, they act as gatekeepers, ensuring readiness of new product releases.
  • Responsibility: New Product Readiness Act as gatekeeper for assessing product readiness.
  • Create and execute test plans during the field test phase, ensuring New Product Introduction requirements are satisfied before initiating field test.
  • Provide updates and reports as requested on test site performance and field issues, including daily/weekly summary reports.
Company NameJanuary 1994 to January 1997Product Specialist
City, State
  • Investigate field issues (including, but not limited to, initiating site visits, providing 3rd level telephone and onsite troubleshooting and repair of systems, documenting issues, developing resolution plans, capturing data, and tracking pattern tracking).
  • Provide remote and onsite technical support of test site, chronic site, and customer lab locations.
  • Provide project teams with timing estimates for costing purposes.
  • Serve in an interface role and escalation point to key internal/external customers involved with assigned projects.
  • Configure and stage equipment for industry tradeshows.
  • Documentation Create service and support documentation for training requirements.
  • Create scope of work documentation for warranty and service projects.
  • Create draft service memos and communications.
  • Managed several departments The business was founded in November 1993.
  • My career with Power Computing was a cultivated experience.
  • During my tenure at Power Computing enhanced my knowledge on the business aspect of building successful functional teams.
  • The first Mac-compatible (clone) PC shipped in May 1995.
  • Like Dell Computer, Power Computing followed a direct, build-to-order sales model.
  • In one year, Power Computing shipped 100,000 units with revenues of $250 million in the first year.
  • Power Computing was the first company to sell $1,000,000 of products on the internet.
  • Power Computing released upgraded models until 1997 with revenues reaching $400 million a year.
  • The Mac clone business was stopped after Steve Jobs returned as interim CEO of Apple in July 1997.
  • In September, Apple bought Power Computing for $100 million in Apple stock and terminated the Mac cloning business.
  • Responsibilities: Customer Service - Team processed, reviewed, and approved sales orders.
  • Supervised inbound call takers to troubleshoot system issues for commercial accounts.
Company NameJanuary 1992 to January 1994Manufacturing Engineer
City, State
  • Team built assembly lines, test benches, and quality control stations.
  • Service Parts - Team reviewed and approved part requests for either the depot program and/or RMA process.
  • Cross trained in Technical Support Help Desk, Customer Service, Service Parts, IT Support, and Manufacturing.
  • Supervised several departments until the position filled.
  • I worked in the records management department to manage Dell confidential records.
  • I was responsible for maintaining, researching and archiving records in an undisclosed remote unsupervised atmosphere.
  • I provided services to Dell's HR, Engineering, and Legal teams in delivering non-disclosure documents in a timely manner.
  • Managed data in Microsoft access database for future records management efficiency.
  • Developed a scanning methodology for easy access for locating records quickly for the legal team and other internal departments.
Education
University of Phoenix in Austin Texas2007Bachelor of Science: Business ManagementBusiness Management
Southwest Texas State University1995Sought Criminal JusticeCity, StateSought Criminal Justice
Skills
Adobe, Acrobat Reader, Apple, assembly, C, communication skills, clones, hardware, Customer Service, Customer Care, data collection, database, decision making, delivery, Dell, Documentation, Engineer, executive management, functional, Help Desk, HR, inside sales, ISQL, Legal, Mac, Apple/Macintosh, Access, Microsoft access, Excel, Exchange, MS Networking, MS Office, Office, Power Point, Windows 7, Microsoft Windows, 2000, Windows 95, 98, NT, MS Word, Network, Operating Systems, Oracle, organizational, OS/2, PC Anywhere, policies, POS, presentations, processes, project management, PVCS, quality, quality control, Reporting, researching, research, safety, sales, scanning, scheduling, SMS, Technical support, technical training, technical writing, telephone, track-it, troubleshoot, troubleshooting, utilities, Visio, WinZip, Word Perfect
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Resume Overview

School Attended

  • University of Phoenix in Austin Texas
  • Southwest Texas State University

Job Titles Held:

  • Wayne Fueling Systems Supervisor
  • Product Specialist
  • Manufacturing Engineer

Degrees

  • Bachelor of Science : Business Management
    Sought Criminal Justice

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