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Virtual - Web Search Evaluator Resume Example

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VIRTUAL - WEB SEARCH EVALUATOR
Summary
Quality-focused customer service representative committed to approaching  customer service task with tenacity and attention to details. Willingness to go above and beyond basic administrative tasks and take on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Skills
  • 60 wpm Typing Speed
  • Customer service-oriented
  • Excellent communication
  • Attentive to details and listening
  • Professional phone etiquette
  • Invoice processing
  • Multi-tasking and prioritizing
  • Proficient in MS Office, MS Excel, MS Outlook, MS Powerpoint
Experience
Virtual - Web Search Evaluator
Ridgefield, CTAppen Butler Hill, Inc./Feb 2017 to Current
Perform online tasks to evaluate the quality and relevance of internet based search results, advertisements and/or web page content. 
This position helps to ensure that people around the world are presented the most effective and relevant data possible when searching for information on the internet
This is a part-time job that is done virtually from home.
Customer Care Specialist
Harrisburg, PAXerox/Jun 2015 to Nov 2015
  • Identified customer needs and interpret the Motor Vehicle Code, policies, and procedures to the customer's level of comprehension.
  • Neutralized challenging or escalated customer situations while remaining calm and professional.
  • Showed empathy for customers' problems and resolved issues by taking appropriate action; researched and resolved customer disputes and inquires.
  • Presented a professional and courteous image to represent customer-focused PennDOT standards; acted with integrity and professionalism at all times.
  • Used proactive listening skills and probing techniques to better understand the customers' perspectives, behaviors, and motivations.
  • Balanced quality and quantity; provide information accurately and professionally in a timely fashion in order to assist the maximum number of customers.
  • Monitored, evaluated, and adapted behavior to respond to a variety of ages, ethnic, and cultural backgrounds.
  • Displayed a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard. 
  • Answered and quickly redirected up to 120 calls per day.
Business Support Specialist
Atlanta, GAAPD Solutions/Jul 2014 to Apr 2015
  • Provided sdministrative support to the CEO of APD Solutions/chairman of the DeKalb Development Authority.
  • Managed CEOs calendar; Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Coordinated domestic travel arrangements, including booking airfare, hotel and transportation.
  • Created detailed expense reports and requests for capital expenditures.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Provided general administrative support and backup support to the management team and staff of the company as needed.
  • Performed general clerical duties to include, but not limited to, copying, faxing, mailing, and filing.
  • Opened, sorted, and distributed incoming correspondence, including faxes and email.
  • Filed, coordinated, and retrieved organizational documents, corporate files, records and reports for staff.
  • Processed all out-going mail and packages with an accurate log of each transaction listing the date, location, postage cost or shipping cost, and the requested staff.
  • Supported various office operations including press conferences, mailroom, business conferences, holiday parties/events, office equipment, supplies, repairs, records, and others.
  • Entered data for all incoming invoices to maintain functions of housing properties; logged when checks were mailed out.
  • Assisted with preparation of Client meetings, spreadsheets, reports & planned and coordinated logistics and materials for board meetings, committee meetings and staff events. 
  • Assisted in RBR project to administer a master HOA list of surrounding counties, called all HOAs on master list to obtain meeting information, and created a HOA meeting calendar for project manager to attend all meetings to bring in more clients.
Unarmed Security Officer
Atlanta, GAWalden Security/Oct 2017 to Jul 2014
  • Periodically patrolled buildings and grounds of work site.
  • Examined doors, windows, and gate to determine they were secure.
  • Warned violators of rule infractions, such as loitering, smoking, or carrying forbidden articles, and apprehends or expels persons engaging in suspicious or criminal acts.
  • Watched for and reported irregularities such a fire hazards, leaking water pipes, and security doors left unlocked.
  • Observed departing personnel to guard against theft of company property.
  • Permitted authorized persons to enter property during after hours.
  • Registered at watch stations to record time of inspection trips.
  • Recorded data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment, for use of supervisory staff.
Member Services Representative/Registration
Atlanta, GAYMCA of Metropolitan Atlanta/Aug 2012 to Feb 2014
  • Promoted and sold YMCA memberships and programs to families and Set-up invoices and auto-charge transaction for future payments.
  • Provided facility tours to potential members utilizing sales and customer service techniques.
  • Completed follow-up phone calls and thank you cards in order to meet or exceed personal monthly goals and team goals for sales and retention.
  • Collected and receipted moneys for memberships sand programs by approved procedures, ensuring moneys are secured at all times.
  • This also includes a shift deposit reconciliation.
  • Answered registration questions and registered members for programs via phone or Face-to-Face.
  • Assisted in answering general phone lines Stayed educated and updated on current issues, programs, and upcoming events in relation to CAY YMCA.
  • Setup and break down basic membership equipment.
  • Inspected and reported general maintenance issues as well as incidents.
  • Provided appropriate assistance as needed; Communicated in a positive manner with members, guest, programs participants, and volunteers.
  • Maintained branch and association certifications in CPR/AED, branch orientation, and branch emergency procedures.
  • 35-40% keyboard input (MS Word, MS Excel, MS Outlook) at 60 wpm.
Member Services Representative/Registration
Atlanta, GAYMCA of Metropolitan Atlanta/Aug 2012 to Feb 2014
  • Promoted and sold YMCA memberships and programs to families and Set-up invoices and auto-charge transaction for future payments.
  • Provided facility tours to potential members utilizing sales and customer service techniques.
  • Completed follow-up phone calls and thank you cards in order to meet or exceed personal monthly goals and team goals for sales and retention.
  • Collected and receipted moneys for memberships sand programs by approved procedures, ensuring moneys are secured at all times.
  • This also includes a shift deposit reconciliation.
  • Answered registration questions and registered members for programs via phone or Face-to-Face.
  • Assisted in answering general phone lines Stayed educated and updated on current issues, programs, and upcoming events in relation to CAY YMCA.
  • Setup and break down basic membership equipment.
  • Inspected and reported general maintenance issues as well as incidents.
  • Provided appropriate assistance as needed; Communicated in a positive manner with members, guest, programs participants, and volunteers.
  • Maintained branch and association certifications in CPR/AED, branch orientation, and branch emergency procedures.
  • 35-40% keyboard input (MS Word, MS Excel, MS Outlook) at 60 wpm.
Member Services Representative/Registration
Atlanta, GAYMCA of Metropolitan Atlanta/Aug 2012 to Feb 2014
  • Promoted and sold YMCA memberships and programs to families and Set-up invoices and auto-charge transaction for future payments.
  • Provided facility tours to potential members utilizing sales and customer service techniques.
  • Completed follow-up phone calls and thank you cards in order to meet or exceed personal monthly goals and team goals for sales and retention.
  • Collected and receipted moneys for memberships sand programs by approved procedures, ensuring moneys are secured at all times.
  • This also includes a shift deposit reconciliation.
  • Answered registration questions and registered members for programs via phone or Face-to-Face.
  • Assisted in answering general phone lines Stayed educated and updated on current issues, programs, and upcoming events in relation to CAY YMCA.
  • Setup and break down basic membership equipment.
  • Inspected and reported general maintenance issues as well as incidents.
  • Provided appropriate assistance as needed; Communicated in a positive manner with members, guest, programs participants, and volunteers.
  • Maintained branch and association certifications in CPR/AED, branch orientation, and branch emergency procedures.
  • 35-40% keyboard input (MS Word, MS Excel, MS Outlook) at 60 wpm.
Member Services Representative/Registration
Atlanta, GAYMCA of Metropolitan Atlanta/Aug 2012 to Feb 2014
  • Promoted and sold YMCA memberships and programs to families and Set-up invoices and auto-charge transaction for future payments.
  • Provided facility tours to potential members utilizing sales and customer service techniques.
  • Completed follow-up phone calls and thank you cards in order to meet or exceed personal monthly goals and team goals for sales and retention.
  • Collected and receipted moneys for memberships sand programs by approved procedures, ensuring moneys are secured at all times.
  • This also includes a shift deposit reconciliation.
  • Answered registration questions and registered members for programs via phone or Face-to-Face.
  • Assisted in answering general phone lines Stayed educated and updated on current issues, programs, and upcoming events in relation to CAY YMCA.
  • Setup and break down basic membership equipment.
  • Inspected and reported general maintenance issues as well as incidents.
  • Provided appropriate assistance as needed; Communicated in a positive manner with members, guest, programs participants, and volunteers.
  • Maintained branch and association certifications in CPR/AED, branch orientation, and branch emergency procedures.
  • 35-40% keyboard input (MS Word, MS Excel, MS Outlook) at 60 wpm.
Member Services Representative/Registration
Atlanta, GAYMCA of Metropolitan Atlanta/Aug 2012 to Feb 2014
  • Promoted and sold YMCA memberships and programs to families and Set-up invoices and auto-charge transaction for future payments.
  • Provided facility tours to potential members utilizing sales and customer service techniques.
  • Completed follow-up phone calls and thank you cards in order to meet or exceed personal monthly goals and team goals for sales and retention.
  • Collected and receipted moneys for memberships sand programs by approved procedures, ensuring moneys are secured at all times.
  • This also includes a shift deposit reconciliation.
  • Answered registration questions and registered members for programs via phone or Face-to-Face.
  • Assisted in answering general phone lines Stayed educated and updated on current issues, programs, and upcoming events in relation to CAY YMCA.
  • Setup and break down basic membership equipment.
  • Inspected and reported general maintenance issues as well as incidents.
  • Provided appropriate assistance as needed; Communicated in a positive manner with members, guest, programs participants, and volunteers.
  • Maintained branch and association certifications in CPR/AED, branch orientation, and branch emergency procedures.
  • 35-40% keyboard input (MS Word, MS Excel, MS Outlook) at 60 wpm.
Education and Training
Elementary EducationHarrisburg Area Community College2011Harrisburg, PA
  • 42 credits completed towards degree
Early Childhood EducationLackawanna CollegeScranton, PAWilliam R. Fitzgerald Scholarship
Early Childhood EducationLackawanna CollegeScranton, PAWilliam R. Fitzgerald Scholarship
High School Diploma: Academic EducationScranton High SchoolScranton, PA
  • Honor Roll Student
Computer ApplicationsUnited Neighborhood CentersScranton, PA

Trained on Computer and Software applications:

  • Microsoft Office: Word, Excel, Powerpoint, Access, Publisher, and Frontpage
  • Window XP
  • Internet  Explorer
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Resume Overview

Companies Worked For:

  • Appen Butler Hill, Inc.
  • Xerox
  • APD Solutions
  • Walden Security
  • YMCA of Metropolitan Atlanta

School Attended

  • Harrisburg Area Community College
  • Lackawanna College
  • Scranton High School
  • United Neighborhood Centers

Job Titles Held:

  • Virtual - Web Search Evaluator
  • Customer Care Specialist
  • Business Support Specialist
  • Unarmed Security Officer
  • Member Services Representative/Registration

Degrees

  • Elementary Education
    Early Childhood Education
    Early Childhood Education
    High School Diploma : Academic Education
    Computer Applications

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