Virtual Web Search Evaluator Resume Example Navient Corp

VIRTUAL - WEB SEARCH EVALUATOR

Summary

Quality-focused customer service representative committed to approaching customer service task with tenacity and attention to details. Willingness to go above and beyond basic administrative tasks and take on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Skills

60 wpm Typing Speed
Customer service-oriented
Excellent communication
Attentive to details and listening
Professional phone etiquette
Invoice processing
Multi-tasking and prioritizing
Proficient in MS Office, MS Excel, MS Outlook, MS Powerpoint

Experience

Virtual - Web Search Evaluator
Raleigh , NCNavient Corp/Feb 2017 to Current

Perform online tasks to evaluate the quality and relevance of internet based search results, advertisements and/or web page content.

This position helps to ensure that people around the world are presented the most effective and relevant data possible when searching for information on the internet

This is a part-time job that is done virtually from home.

Customer Care Specialist
Londonderry , NHDepartment Of Defense/Jun 2015 to Nov 2015

Identified customer needs and interpret the Motor Vehicle Code, policies, and procedures to the customer's level of comprehension.
Neutralized challenging or escalated customer situations while remaining calm and professional.
Showed empathy for customers' problems and resolved issues by taking appropriate action; researched and resolved customer disputes and inquires.
Presented a professional and courteous image to represent customer-focused PennDOT standards; acted with integrity and professionalism at all times.
Used proactive listening skills and probing techniques to better understand the customers' perspectives, behaviors, and motivations.
Balanced quality and quantity; provide information accurately and professionally in a timely fashion in order to assist the maximum number of customers.
Monitored, evaluated, and adapted behavior to respond to a variety of ages, ethnic, and cultural backgrounds.
Displayed a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard.
Answered and quickly redirected up to 120 calls per day.

Business Support Specialist
Inver Grove Heights , MNAmerican Security, L.L.C./Jul 2014 to Apr 2015

Provided sdministrative support to the CEO of APD Solutions/chairman of the DeKalb Development Authority.
Managed CEOs calendar; Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
Coordinated domestic travel arrangements, including booking airfare, hotel and transportation.
Created detailed expense reports and requests for capital expenditures.
Screened applicant resumes and coordinated both phone and in-person interviews.
Provided general administrative support and backup support to the management team and staff of the company as needed.
Performed general clerical duties to include, but not limited to, copying, faxing, mailing, and filing.
Opened, sorted, and distributed incoming correspondence, including faxes and email.
Filed, coordinated, and retrieved organizational documents, corporate files, records and reports for staff.
Processed all out-going mail and packages with an accurate log of each transaction listing the date, location, postage cost or shipping cost, and the requested staff.
Supported various office operations including press conferences, mailroom, business conferences, holiday parties/events, office equipment, supplies, repairs, records, and others.
Entered data for all incoming invoices to maintain functions of housing properties; logged when checks were mailed out.
Assisted with preparation of Client meetings, spreadsheets, reports & planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Assisted in RBR project to administer a master HOA list of surrounding counties, called all HOAs on master list to obtain meeting information, and created a HOA meeting calendar for project manager to attend all meetings to bring in more clients.

Unarmed Security Officer
City , STATEWalden Security/Oct 2017 to Jul 2014

Periodically patrolled buildings and grounds of work site.
Examined doors, windows, and gate to determine they were secure.
Warned violators of rule infractions, such as loitering, smoking, or carrying forbidden articles, and apprehends or expels persons engaging in suspicious or criminal acts.
Watched for and reported irregularities such a fire hazards, leaking water pipes, and security doors left unlocked.
Observed departing personnel to guard against theft of company property.
Permitted authorized persons to enter property during after hours.
Registered at watch stations to record time of inspection trips.
Recorded data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment, for use of supervisory staff.