Virtual Web Search Evaluator resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Quality-focused customer service representative committed to approaching customer service task with tenacity and attention to details. Willingness to go above and beyond basic administrative tasks and take on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Skills
60 wpm Typing Speed
Customer service-oriented
Excellent communication
Attentive to details and listening
Professional phone etiquette
Invoice processing
Multi-tasking and prioritizing
Proficient in MS Office, MS Excel, MS Outlook, MS Powerpoint
Experience
Virtual - Web Search Evaluator, 01/2017 to Current Navient Corp – Raleigh, NC,
Perform online tasks to evaluate the quality and relevance of internet based search results, advertisements and/or web page content.
This position helps to ensure that people around the world are presented the most effective and relevant data possible when searching for information on the internet
This is a part-time job that is done virtually from home.
Customer Care Specialist, 05/2015 to 10/2015 Department Of Defense – Londonderry, NH,
Identified customer needs and interpret the Motor Vehicle Code, policies, and
procedures to the customer's level of comprehension.
Neutralized challenging or escalated customer situations while remaining calm and
professional.
Showed empathy for customers' problems and resolved issues by taking appropriate
action; researched and resolved customer disputes and inquires.
Presented a professional and courteous image to represent customer-focused
PennDOT standards; acted with integrity and professionalism at all times.
Used proactive listening skills and probing techniques to better understand the
customers' perspectives, behaviors, and motivations.
Balanced quality and quantity; provide information accurately and professionally in
a timely fashion in order to assist the maximum number of customers.
Monitored, evaluated, and adapted behavior to respond to a variety of ages, ethnic,
and cultural backgrounds.
Displayed a positive attitude while meeting or exceeding the demands of a given
situation, task, or performance standard.
Answered and quickly redirected up to 120 calls per day.
Business Support Specialist, 06/2014 to 03/2015 American Security, L.L.C. – Inver Grove Heights, MN,
Provided sdministrative support to the CEO of APD Solutions/chairman of
the DeKalb Development Authority.
Managed CEOs calendar; Assessed urgency and priorities before accepting or
declining appointments and meetings with the CEO.
Coordinated domestic travel arrangements, including booking airfare, hotel and
transportation.
Created detailed expense reports and requests for capital expenditures.
Screened applicant resumes and coordinated both phone and in-person interviews.
Provided general administrative support and backup support to the management team
and staff of the company as needed.
Performed general clerical duties to include, but not limited to, copying, faxing,
mailing, and filing.
Opened, sorted, and distributed incoming correspondence, including faxes and email.
Filed, coordinated, and retrieved organizational documents, corporate files, records
and reports for staff.
Processed all out-going mail and packages with an accurate log of each transaction
listing the date, location, postage cost or shipping cost, and the requested staff.
Supported various office operations including press conferences, mailroom, business
conferences, holiday parties/events, office equipment, supplies, repairs, records, and others.
Entered data for all incoming invoices to maintain functions of housing properties;
logged when checks were mailed out.
Assisted with preparation of Client meetings, spreadsheets, reports & planned and
coordinated logistics and materials for board meetings, committee meetings and staff
events.
Assisted in RBR project to administer a master HOA list of surrounding counties,
called all HOAs on master list to obtain meeting information, and created a HOA
meeting calendar for project manager to attend all meetings to bring in more clients.
Unarmed Security Officer, 09/2017 to 06/2014 Walden Security – City, STATE,
Periodically patrolled buildings and grounds of work site.
Examined doors, windows, and gate to determine they were secure.
Warned violators of rule infractions, such as loitering, smoking, or carrying forbidden
articles, and apprehends or expels persons engaging in suspicious or criminal acts.
Watched for and reported irregularities such a fire hazards, leaking water pipes, and
security doors left unlocked.
Observed departing personnel to guard against theft of company property.
Permitted authorized persons to enter property during after hours.
Registered at watch stations to record time of inspection trips.
Recorded data such as property damage, unusual occurrences, and malfunctioning of
machinery or equipment, for use of supervisory staff.
Member Services Representative/Registration, 08/2012 to 02/2014 YMCA Of Metropolitan Atlanta – City, STATE,
Promoted and sold YMCA memberships and programs to families and
Set-up invoices and auto-charge transaction for future payments.
Provided facility tours to potential members utilizing sales and customer service
techniques.
Completed follow-up phone calls and thank you cards in order to meet or exceed
personal monthly goals and team goals for sales and retention.
Collected and receipted moneys for memberships sand programs by approved
procedures, ensuring moneys are secured at all times.
This also includes a shift
deposit reconciliation.
Answered registration questions and registered members for programs via phone or
Face-to-Face.
Assisted in answering general phone lines
Stayed educated and updated on current issues, programs, and upcoming events in
relation to CAY YMCA.
Setup and break down basic membership equipment.
Inspected and reported general maintenance issues as well as incidents.
Provided appropriate assistance as needed; Communicated in a positive manner with
members, guest, programs participants, and volunteers.
Maintained branch and association certifications in CPR/AED, branch orientation,
and branch emergency procedures.
35-40% keyboard input (MS Word, MS Excel, MS Outlook) at 60 wpm.
Member Services Representative/Registration, 08/2012 to 02/2014 YMCA Of Metropolitan Atlanta – City, STATE,
Promoted and sold YMCA memberships and programs to families and
Set-up invoices and auto-charge transaction for future payments.
Provided facility tours to potential members utilizing sales and customer service
techniques.
Completed follow-up phone calls and thank you cards in order to meet or exceed
personal monthly goals and team goals for sales and retention.
Collected and receipted moneys for memberships sand programs by approved
procedures, ensuring moneys are secured at all times.
This also includes a shift
deposit reconciliation.
Answered registration questions and registered members for programs via phone or
Face-to-Face.
Assisted in answering general phone lines
Stayed educated and updated on current issues, programs, and upcoming events in
relation to CAY YMCA.
Setup and break down basic membership equipment.
Inspected and reported general maintenance issues as well as incidents.
Provided appropriate assistance as needed; Communicated in a positive manner with
members, guest, programs participants, and volunteers.
Maintained branch and association certifications in CPR/AED, branch orientation,
and branch emergency procedures.
35-40% keyboard input (MS Word, MS Excel, MS Outlook) at 60 wpm.
Member Services Representative/Registration, 08/2012 to 02/2014 YMCA Of Metropolitan Atlanta – City, STATE,
Promoted and sold YMCA memberships and programs to families and
Set-up invoices and auto-charge transaction for future payments.
Provided facility tours to potential members utilizing sales and customer service
techniques.
Completed follow-up phone calls and thank you cards in order to meet or exceed
personal monthly goals and team goals for sales and retention.
Collected and receipted moneys for memberships sand programs by approved
procedures, ensuring moneys are secured at all times.
This also includes a shift
deposit reconciliation.
Answered registration questions and registered members for programs via phone or
Face-to-Face.
Assisted in answering general phone lines
Stayed educated and updated on current issues, programs, and upcoming events in
relation to CAY YMCA.
Setup and break down basic membership equipment.
Inspected and reported general maintenance issues as well as incidents.
Provided appropriate assistance as needed; Communicated in a positive manner with
members, guest, programs participants, and volunteers.
Maintained branch and association certifications in CPR/AED, branch orientation,
and branch emergency procedures.
35-40% keyboard input (MS Word, MS Excel, MS Outlook) at 60 wpm.
Member Services Representative/Registration, 08/2012 to 02/2014 YMCA Of Metropolitan Atlanta – City, STATE,
Promoted and sold YMCA memberships and programs to families and
Set-up invoices and auto-charge transaction for future payments.
Provided facility tours to potential members utilizing sales and customer service
techniques.
Completed follow-up phone calls and thank you cards in order to meet or exceed
personal monthly goals and team goals for sales and retention.
Collected and receipted moneys for memberships sand programs by approved
procedures, ensuring moneys are secured at all times.
This also includes a shift
deposit reconciliation.
Answered registration questions and registered members for programs via phone or
Face-to-Face.
Assisted in answering general phone lines
Stayed educated and updated on current issues, programs, and upcoming events in
relation to CAY YMCA.
Setup and break down basic membership equipment.
Inspected and reported general maintenance issues as well as incidents.
Provided appropriate assistance as needed; Communicated in a positive manner with
members, guest, programs participants, and volunteers.
Maintained branch and association certifications in CPR/AED, branch orientation,
and branch emergency procedures.
35-40% keyboard input (MS Word, MS Excel, MS Outlook) at 60 wpm.
Member Services Representative/Registration, 08/2012 to 02/2014 YMCA Of Metropolitan Atlanta – City, STATE,
Promoted and sold YMCA memberships and programs to families and
Set-up invoices and auto-charge transaction for future payments.
Provided facility tours to potential members utilizing sales and customer service
techniques.
Completed follow-up phone calls and thank you cards in order to meet or exceed
personal monthly goals and team goals for sales and retention.
Collected and receipted moneys for memberships sand programs by approved
procedures, ensuring moneys are secured at all times.
This also includes a shift
deposit reconciliation.
Answered registration questions and registered members for programs via phone or
Face-to-Face.
Assisted in answering general phone lines
Stayed educated and updated on current issues, programs, and upcoming events in
relation to CAY YMCA.
Setup and break down basic membership equipment.
Inspected and reported general maintenance issues as well as incidents.
Provided appropriate assistance as needed; Communicated in a positive manner with
members, guest, programs participants, and volunteers.
Maintained branch and association certifications in CPR/AED, branch orientation,
and branch emergency procedures.
35-40% keyboard input (MS Word, MS Excel, MS Outlook) at 60 wpm.
Education and Training
: Elementary Education, Expected in 2011 Harrisburg Area Community College - Harrisburg, PA GPA:
42 credits completed towards degree
: Early Childhood Education, Expected in 2009 Lackawanna College - Scranton, PA GPA: William R. Fitzgerald Scholarship
: Early Childhood Education, Expected in 2009 Lackawanna College - Scranton, PA GPA: William R. Fitzgerald Scholarship
High School Diploma: Academic Education, Expected in 2008 Scranton High School - Scranton, PA GPA:
Honor Roll Student
: Computer Applications, Expected in 2005 United Neighborhood Centers - Scranton, PA GPA:
Trained on Computer and Software applications:
Microsoft Office: Word, Excel, Powerpoint, Access, Publisher, and Frontpage
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