Virtual Customer Service Associate Resume Example
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VIRTUAL CUSTOMER SERVICE ASSOCIATE
Professional Summary
Highly skilled and enthusiastic professional dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering over 8 years of experience providing quality administrative support to clients. Passionate professional, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any industry.
Skills
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PROFESSIONAL EXPERIENCE
Virtual Customer Service Associate, 09/2019 to Current
Caregiver Homes – Providence , RI
Caregiver Homes – Providence , RI
- Answered telephone calls, chat and email to field inquiries from clients, and various others seeking information
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Answered, responded to over 100 daily phone calls, chats or emails
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
Clinical Practice Manager, 01/2017 to Current
Elevate Virtual Assistant Services – Boise , ID
Elevate Virtual Assistant Services – Boise , ID
- Developed policies and procedures for effective practice management
- Performed various administrative functions, including answering and directing phone calls, filing paperwork, sorting and delivering mail, bookkeeping (including payroll)
- Recommended ways to reduce overhead and cut various costs, effectively saving the practice $30,000
- Implemented on-boarding for new employees, which enabled each to effectively learn tasks and job duties
- Performed monthly inventory and maintained office and medical supply counts
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Created customized care plans, working with hospital staff and families to assess and meet individual needs
Virtual Executive Assistant, 03/2013 to 04/2017
Shipmate Ltd – City , STATE
Shipmate Ltd – City , STATE
- Coordinated travel accommodations for staff and out-of-town visitors,
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Increased office efficiency by modernizing document organization systems and effectively implementing various modern solutions
- Managed calendars to strategically coordinate meetings, appointments and events
- Managed company social media pages
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
Founding Member/ Representative, 01/2008 to Current
Community Partners – City , STATE
Community Partners – City , STATE
- Assist in the coordination of various campaigns to raise funds for select initiatives
- Assist in the organization of health drives for various communities
- Perform community education forums for diabetic and other at risk populations
- Arranged numerous activities for deaf and hard of hearing communities
Education
Master of Science: Health Management, 2011
St. Thomas University - City, State
St. Thomas University - City, State
- Maintained a 3.5or higher GPA throughout program
- 2009 Recipient Jackie Tuckfield Minority Graduate Business Scholarship
Bachelor of Science: Biology, 2008
Barry University - City, State
Barry University - City, State
- 2007 Inductee Alpha Mu Gamma Foreign Language Honor Society
- 2007 Inductee Delta Epsilon Iota Academic and Career Honor Society
- 2007 Recipient Goizueta Minority Empowerment Scholarship
- 2006-07 Recipient Dean's List
CIVIC ENGAGEMENTS
- Summer 2019: Minority College Internship Director- Hialeah, FL
- Summer 2018: Minority College Internship Director- Hialeah, FL
- Summer 2017: Minority College Internship Director- Hialeah,FL
- Spring 2017: Miami Police Benevolent Association Charity- Hialeah, FL
- Spring 2016: Hope College of Arts and Sciences Mock Interviews- Pompano Bch, FL
- Fall 2015: Yucatan Crippled Children's Project-Merida, Mexico- Senior Member
- Spring 2015: Archdiocese of Miami Homeless Foot Washing- Miami, FL
- Summer 2014: Yucatan Crippled Children's Project-Merida, Mexico - Team Member
- Spring 2013: SEAAD Deaf/Hard of Hearing Annual Basketball Tournament-Orlando, FL
workshops & conferences
- April 2019: DERMfoot Conference and Cadaver Workshop - Tysons, VA
- February 2019: Barry University AGNES Seminar-Miami Shores, FL
- January 2019: Podiatric Clinical Education Workshop-Miami, FL
- August 2018: Podiatric Clinical Education Workshop-Miami, FL
- March 2017: DERMfoot Conference and Cadaver Workshop - Baltimore, MD
- February 2017: Barry University AGNES Seminar-Miami Shores, FL
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Resume Overview
School Attended
- St. Thomas University
- Barry University
Job Titles Held:
- Virtual Customer Service Associate
- Clinical Practice Manager
- Virtual Executive Assistant
- Founding Member/ Representative
Degrees
- Master of Science : Health Management , 2011
Bachelor of Science : Biology , 2008
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