Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Experienced and driven Customer service representative with experience in computer, Microsoft, Excel, billing, and Excellent customer service. 8 years of experience in a customer service position with direct customer contact and the ability to work under pressure and in a fast paced environment. Skilled Utility Worker experienced at restocking materials, collecting waste and working with speed and accuracy to support work needs. Responsible and punctual with strong oral and written communication abilities.
Skills
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Experience
Utility Worker, 05/2021 - Current
Silgan Containers Corporation – Edison, NJ,
Silgan Containers Corporation – Edison, NJ,
- Organized tools, equipment and supplies necessary to complete assignments.
- Followed safety regulations by wearing appropriate clothing, erecting barricades and signage and using proper equipment and tools.
- Completed routine and deep cleaning procedures on machinery, vehicles and facility areas.
- Completed detailed inspections on equipment to check safety and functionality.
- Directed traffic by placing barricades and cones around work areas.
- Followed instructions regarding duties and assignments for facility and machinery maintenance.
- Completed assignments on-time and under budget.
- Managed and delegated duties to 9 employees.
- Implemented troubleshooting techniques to resolve issue.
- Followed daily maintenance lists to keep work areas productive and operational.
- Gathered and removed trash, debris and liquid waste.
- Assisted with installation, maintenance and removal of equipment and fittings to sustain systems.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Assessed cleaning product availability and ordered stock to maintain inventory.
Courier, 04/2019 - 05/2021
Access Healthcare Physicians, Llc – FL, State,
Access Healthcare Physicians, Llc – FL, State,
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Documented pickups and deliveries and submitted reports after shift.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Alerted customers to weather-related pickup or delivery delays.
- Delivered items to customers and presented invoices for payments.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Quickly responded to customer inquiries to improve business relationships.
General Labor Construction Worker, 01/2016 - 03/2019
Ed Napleton Automotive Group – Aurora, IL,
Ed Napleton Automotive Group – Aurora, IL,
- Maintained clean, safe working environment by removing waste from job site prior to shift completion.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Maintained baseline safety knowledge to improve deficient areas and meet code.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Logged inventory to track supply counts, organize equipment, and gather important materials.
- Utilized electrical, plumbing and HVAC expertise to complete projects and adhere to timelines.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Controlled traffic to protect work site integrity, crew safety, and general public welfare.
- Used drills and other power tools safely to complete job tasks.
- Maintained orderly work environment by removing trash and sweeping up debris.
- Loaded materials, equipment and tools onto trucks and secured for transport to job sites.
Front Desk Customer Service Representative, 09/2013 - 12/2015
Walmart – City, STATE,
Walmart – City, STATE,
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Reviewed account and service histories to identify trends and resolve issues.
- Set up and activated customer accounts.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Informed customers about product lines and services offered by company.
Education and Training
Associate of Science: Physical Education Teaching And Coaching, Expected in 05/2015
College of The Sequoias - Visalia, CA
College of The Sequoias - Visalia, CA
- Dean's List Honoree [spring 2014 and Fall 2015]
- 3.4 GPA
Certifications
- CPR/AED AND FIRST AID FOR ADULT Certification
- Passed the: Physical Test Battery (PTB), WOI Clerical(WOIC), Clerical Test Battery (CTB), WOI Physical/Technical Driving(WOIPT_D), Contact Center Virtual Scenario Tests (CCVS)
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School Attended
- College of The Sequoias
Job Titles Held:
- Utility Worker
- Courier
- General Labor Construction Worker
- Front Desk Customer Service Representative
Degrees
- Associate of Science
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