Hardworking and motivated with 5 years of experience and record of success in the customer service industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Efficient Utility Worker with excellent organization and planning skills. Adept at dealing diplomatically with public and contractors while representing organization professionally. Talented in learning data control systems and processes for distributed generation services and associated software. Focused Correctional facilities professional versed in maintaining safety and order in high-tension environments. Completes head counts and cell inspections to meet objectives and promote continuous safety.
Skills
Flooring upkeep
Basic repair skills
Cleaning and sanitizing
Data gathering and documentation
Communication
Computer skills
Flexible schedule
Reliable & trustworthy
Training & development
Friendly, positive attitude
Booking procedures
Observation
Courtroom practices familiarity
Education and Training
Copiah-Lincoln Community CollegeWesson, MSExpected in 12/2018 – –Associate of Arts:Dental Hygiene - GPA:
Jackson State UniversityJackson, MSExpected in – –:Dental Hygiene - GPA:
University of Louisiana At MonroeMonroe, LAExpected in – –:Dental Hygiene - GPA:
Certifications
Certified Correctional Officer, Louisiana Transitional Center for Women - 2022
Experience
Yale-New Haven Health - Utility Worker Old Saybrook, CT, 08/2022 - Current
Followed daily maintenance lists to keep work areas productive and operational.
Wore appropriate clothing, erected barricades and signage and used proper equipment and tools.
Maintained clean, organized and fully stocked work areas for maximum efficiency.
Inspected finished work for quality and customer requirements.
Walworth County Judicial Center - Correctional Officer Lake Geneva, WI, 02/2022 - 08/2022
KEEP THE PUBLIC SAFE
Inspected cells and conducted random searches of common areas.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Detected potential threats and quickly defused conflicts.
Maintained clear and open communications with facility areas to support safe operations.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Supervised residents during meal distribution and intake, recreation time and work-site performance.
Applied non-violent response tools and physical restraint during problematic situations.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
Instructed inmates on work detail and oversaw work-site transportation.
Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
Supervised offender work assignments and evaluated performance for compliance with standard regulations.
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