Hardworking and motivated with 5 years of experience and record of success in the customer service industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Efficient Utility Worker with excellent organization and planning skills. Adept at dealing diplomatically with public and contractors while representing organization professionally. Talented in learning data control systems and processes for distributed generation services and associated software. Focused Correctional facilities professional versed in maintaining safety and order in high-tension environments. Completes head counts and cell inspections to meet objectives and promote continuous safety.
- Flooring upkeep
- Basic repair skills
- Cleaning and sanitizing
- Data gathering and documentation
- Communication
- Computer skills
- Flexible schedule
- Reliable & trustworthy
- Training & development
- Friendly, positive attitude
- Booking procedures
- Observation
- Courtroom practices familiarity
- Certified Correctional Officer, Louisiana Transitional Center for Women - 2022
Old Saybrook, CT, 08/2022 - Current
- Followed daily maintenance lists to keep work areas productive and operational.
- Wore appropriate clothing, erected barricades and signage and used proper equipment and tools.
- Maintained clean, organized and fully stocked work areas for maximum efficiency.
- Inspected finished work for quality and customer requirements.
Lake Geneva, WI, 02/2022 - 08/2022
- KEEP THE PUBLIC SAFE
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Applied non-violent response tools and physical restraint during problematic situations.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Instructed inmates on work detail and oversaw work-site transportation.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
Quincy, WA, 11/2020 - 01/2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Used daily system logs to document production information, discussing issues with management.
- Managed movement of materials and product through production.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Recorded inspection results after production runs.
- Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
- Cleared machine jams to reset malfunctions for production line.
- Removed finished products from machines and separated rejected items based on standard grading qualifications.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained current forklift training and certification as required by company policies.
- Used proper personal protective equipment to avoid injury.
Broussard, LA, 10/2016 - 01/2020
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Trained new team members in cash register operation, stock procedures and customer services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Discounted purchases by scanning and redeeming coupons.
- Used suggestive selling techniques to promote add-on sales.
- Before I departed from this job, I was an shift manager.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
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Resume Overview
School Attended
- Copiah-Lincoln Community College
- Jackson State University
- University of Louisiana At Monroe
Job Titles Held:
- Utility Worker
- Correctional Officer
- Manifestor
- Cashier
Degrees
- Associate of Arts
- Some College (No Degree)
- Some College (No Degree)
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