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Highly enthusiastic customer service professional with 10+ years client interface experience.Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
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Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
- Consistently generated additional revenue through skilled sales techniques.
Product Sales
- Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Market Research
- Interviewed clients via market research surveys to identify product issues and customer needs.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
- Cashiered with two cash registers at once in tandem to maximize customer flow.
Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.Assembled product containers and crates.Packed containers and re-pack damaged containers.
- Supervised material flow, storage and global order fulfillment.Unloaded, picked, staged and loaded products for shipping.Oversaw warehousing and storage practices and housekeeping.Verified proper temperature levels on all inbound merchandise requiring refrigeration.Followed proper selection procedures as established by the company.Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.Worked at a rapid pace to meet tight deadlines.Removed pallets, freezer boxes and damaged products from returning trailers.Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.Packed containers and re-packed damaged containers.Cleared damaged items and loaded freight.
Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Operated a cash register to process cash, check and credit card transactions.Recommended merchandise based on customer needs.Guided customers in choosing items that reflected personal style and shape.Administered all point of sale opening and closing procedures.Administered all point of sale opening and closing procedures.Replenished floor stock and processed shipments to ensure product availability for customers.
Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.Reported all incidents, accidents and medical emergencies to law enforcement.Responded quickly to medical emergencies, bomb threats and fire alarms.Answered alarms and investigated disturbances.Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.Issued security badges and visitor passes to all guests.Checked passes and credentials of persons seeking to enter the property.Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.Continuously monitored security cameras and fire, building and alarm systems.
Highline High School - Seattle, Washington
Flint Gennessee Job Corp. - Flint, Michigan
- Cash handling
- Shipping and receiving
- Professional and friendly
- Careful and active listenerStrong public speakerMulti-tasking Able to lift 50+ pounds
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School Attended
- Highline High School
- Flint Gennessee Job Corp.
Job Titles Held:
- Utility Worker
- Cashier/Receiver
- Security Guard
Degrees
- High School Diploma
- Certificate
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