Utility Maintenance Worker Resume Example

• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Onboarded new employees, including training, mentoring and new hire documentation.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Submitted reports to senior management to aid in business decision-making and planning.
• Supported staff development and goal attainment by focusing on skill development and job satisfaction.
• Monitored employee performance and developed improvement plans.
• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Interviewed, hired and trained all staff associates and equipped to comply with company policies and procedures.
• Communicated with managers of other departments to maintain transparency.

• Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Worked with management team to implement proper division of responsibilities.
• Set overall vision and provided team leadership.
• Set and managed schedules to give proper coverage to required areas and meet customer service demands.
• Conducted scheduled and impromptu evaluations to assess work performance.
• Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.

Contacted location managers and department supervisors to assess requirements.

• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
• Elevated account management by predicting potential competitive threats and outlining proactive solutions.
• Increased longevity of client accounts by providing individualized customer service and developing relationships with account holders
• Arranged service delivery to 4 active contracts by overseeing workers, coordinating resources and setting schedules.
• Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
• Devised and executed annual purchasing plans and contracts, including chemical waste disposal and lean manufacturing standards.
• Adhered to all federal and state guidelines and managed payroll and benefits for over 60 employees.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for all new employees.
• Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
• Monitored and handled all employee claims, including performance-based and harassment incidents.
• Accurately prepared weekly payroll and tracking data using various computer systems.
• Managed random monthly drug testing for over 60 employees.
• Accurately maintained payroll and benefits for 50+ employees in various locations and diminished financial discrepancies through careful evaluation and data entry.
• Reduced workers' compensation claims by instituting corporate safety training program.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Boosted customer satisfaction ratings by resolving issues for speedy resolution.
• Served as representative in various civic and community functions to further enhance company image and develop additional business.
• Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.