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Utility Maintenance Worker Resume Example

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UTILITY MAINTENANCE WORKER
Professional Summary

Detail-oriented HR professional offering energetic and assertive personality. Trained in human resources policies, file maintenance and conflict resolution. Well-versed in industry guidelines and best practices.

Skills
  • Safety practices
  • Relationship development
  • Business operations
  • Supervision
  • Budgets
  • Team building
  • Team management
  • Documenting activities
  • Process improvement
  • Communications
  • Project organization
  • Problem resolution
  • Organization
  • Operational improvement
Education
A.V.T.ICity05/1995Associate of Business Administration: Human Resource Management And Accounting
Kaplan University- On-LineBachelor of Administrative Studies: Human Resource Management And Accounting
  • Coursework toward Bachelors Degree , with 18 months left.
Work History
Johnston County- Utility Maintenance Worker
Smithfield , NC09/2019 - 02/2020
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Responded to service requests during and after business hours.
  • Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
  • Reported emergencies to supervisor and provided assistance.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Kneaders Bakery & Cafe- Assistant Manager
Midvale , UT05/2015 - 03/2017
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Monitored employee performance and developed improvement plans.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Interviewed, hired and trained all staff associates and equipped to comply with company policies and procedures.
  • Communicated with managers of other departments to maintain transparency.
Raytheon Technologies Corp- Supervisor
Foley , AL05/2010 - 06/2014
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Oak Street Health Inc.- Account Manager
Burton , MI12/2002 - 01/2008

Contacted location managers and department supervisors to assess requirements.

  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions.
  • Increased longevity of client accounts by providing individualized customer service and developing relationships with account holders
  • Arranged service delivery to 4 active contracts by overseeing workers, coordinating resources and setting schedules.
  • Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
  • Devised and executed annual purchasing plans and contracts, including chemical waste disposal and lean manufacturing standards.
  • Adhered to all federal and state guidelines and managed payroll and benefits for over 60 employees.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for all new employees.
  • Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Accurately prepared weekly payroll and tracking data using various computer systems.
  • Managed random monthly drug testing for over 60 employees.
  • Accurately maintained payroll and benefits for 50+ employees in various locations and diminished financial discrepancies through careful evaluation and data entry.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Boosted customer satisfaction ratings by resolving issues for speedy resolution.
  • Served as representative in various civic and community functions to further enhance company image and develop additional business.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

88Good
Resume Strength
  • Completeness
  • Measurable results
  • Typos

Resume Overview

School Attended

  • A.V.T.I
  • Kaplan University- On-Line

Job Titles Held:

  • Utility Maintenance Worker
  • Assistant Manager
  • Supervisor
  • Account Manager

Degrees

  • Associate of Business Administration : Human Resource Management And Accounting
    Bachelor of Administrative Studies : Human Resource Management And Accounting

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